Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! This is quite a difficult one to answer directly, we are a bit short on information. The obvious question is "what do you think a 'sub-project' would look like in Jira?" The usual answer you'll find in Jira docs is "use components to break up your larger project" But what I would prefer…

I must have spent months looking at exactly the wrong field configuration (in server/company-managed projects) over my career - are you 100% sure you are looking at the right one? There's a difference between the error message a validator and a field configuration throws on mandatory fields, could you tell us what the…

This cannot possibly work. A select list holds a single item. Converting the UI to a multi-select just makes the data the UI tries to store in the field totally incompatible with it. You will need to write an app that can provide your new field type.

Welcome to the Atlassian Community! I'm afraid there's probably no easy fix. You have not explained what you are seeing, so we're going to have to answer from scratch ("can't log in" could be "we do everything right, but it says no", through "error message when visiting site", to "there's a penguin asleep on my keyboard")…

My father was (and still is) very much into wandering over big hills and mountains. As a kid, he dragged the kids up many of them on holidays, and two of the three memories of hill-walking (we don't have many mountains in the UK) are from him doing that. * I almost fell off Scafell Pike * My sister almost fell off Snowdon…

The only time I've seen an error like that in plain Jira is when * I start moving an issue * Someone else transitions the issue (or even moves it themselves) * I click "move" in my session The disconnect between what the issue was when I started to move it, and what it is when I commit my change throws this error up. If…

I'm sorry, but this is a very broken process you have defined here, and hence it's not going to be possible for you to get even close to it in Jira. Taking it a piece at a time: > I have a defect issue type that is created as a sub task for a Bug Issue type. Jira does not limit sub-task types by the parent > I have another…

That is what the built-in Affects Version field is for! But you can also add a "version picker" custom field too.

That's completely missing the point of what story points are for. If you really have been using story points as a time estimate, then the best thing to do is: 1) Decide if you could run your processes from the original estimate, or if a simple "number of hours" is right for you 2) if it's the estimates, you'll need to…

Have you been reformatting the content of the page in any way? Have you done anything with the TOC other than just put /toc as plain content in the main body or a layout column (not in a panel or nested in another macro)

Welcome to the Atlassian Community! Please see the conversation in the highest rated answer above

I'm afraid there's no way to do it. You either have to rely on the app being configurable, or turn it off.

Have you enabled "backlog" in the project features? New issues will drop into the backlog if you have one, rather than the first column on the board.

This one can be a bit of a pain to get to the bottom of, but broadly, Jira is thinking "this sprint could include issues from this board, so I'll show it to people here". Start with a look at the three board filters - could you show all three of them to us?

Argh, sorry, I completely failed to say "Jira Premium Service Management" - it's a module in there, not Jira Software.

>Can you explain to me what data can you look at to find out that the name of the "Issue Key" field is "Issue Key" or "Key"? By actually looking at your system. For example, any search will give you headers: > "Root Cause Link: ABC-123", How does this help me find all issues that do not have an assigned root cause? It…

Ahh, I see. No, there are no customer fields in Jira Software, it's only got basic generic fields and a handful aimed strongly at software development (like versions). You could try using select lists or multi-select lists - those are readily searchable and good for reporting (you can group issues by select list in the…

A 502 usually means that you are running your Jira behind a proxy (Apache or Nginx for example). You have hit the URL for the proxy, the proxy has asked Jira for the first page, and Jira has not responded to it. This suggests Jira is not running, or returning nothing of any use to the proxy. You will need to read ALL of…

"Localhost" always means "this computer", so your evaluators are trying to connect to a service running on their machines (which, of course, isn't there) To expose it to other people, you need to use the address of the machine it is running on, and expose that on the network to other people. As an example, there's a Jira…

Welcome to the Atlassian Community! You might be in the wrong place - while the Community can try to help with all things Atlassian, this looks like you are chasing up a support call with Big Picture. We might be able to help, but you'd need to explain the problem to us here.

Welcome to the Atlassian Community! Customer accounts are provided only by Jira Service Management, they don't exist for Jira Software or Jira Work Management. Also, they don't get access to issues, they only get to see the request in front of the issue. If you want your customers to use your Jira Software issues, you will…

But how does a list of field names help them? If someone is searching your Jira for something, they're going to come from one of two places - someone has asked them to look in Jira and will almost certainly have told them what to look for, or they are an existing user, working in a project and they'll be identifying which…

That's a Cloud Jira doc, where Atlassian have a handful of apps they add automatically that add some of the advanced fields. Server does not come with those apps installed, but Server versions of most of them are available in the marketplace. For this field, I think you can install the "Jira Toolkit" - it's from Atlassian…

Hmm. Could you try a complete block Jira.permission.assign.denied Documented at https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

You have control over your workflow, if it is incorrect, it means one of your admins has introduced a problem into it (or neglected something if they created if from scratch)

What user directory are you using in your Cloud system? Atlassian Accounts, Google or Atlassian Access?

I see what you're getting at, but it's not quite a tautology. Let me rewrite You can't do different subtasks across sprints because you don't do that in Jira. to the actual reason: You can't do different subtasks across sprints in Jira because Scrum does not work that way (sub tasks are not sprint items, they are part of…

Welcome to the Atlassian Community! There's no one way to tell whether an app is in used. An app could be doing all sorts of things, which you would have to track in different ways. For example: * App provides workflow functions: Search for uses of the functions by going through the workflows (My own Adaptavist wrote a…

Jira Server used to have a whole swathe of importers (Redmine, Trac, Rally - from memory there was a time when there were around 15, I can't remember which version it peaked in 5.1 maybe?). But a while ago, I asked the same question and the answer was "maintaining them all was becoming a pain" Atlassian started to wind…

I'm not sure, I've always had moderation rights. I can (but rarely do) edit other people's posts. I can delete some types of post (I never do that), move posts to different places, and mark suspected spam. Plus I can get into the list of things the anti-spam bots, and other leaders have flagged, and pull the items out back…