Nic Brough -Adaptavist- Expert

Time tracking in Jira is basic, it asks people to "log work on issues" and has some simple reporting on it, but if you want something a bit more powerful, then you should be looking at adding apps. I need something clarified before we go any further. You've told us you are on Cloud, but you are reading documentation for…

Ok, well, that's the wrong way to create a request via code, you should really be using the REST API (see https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest ) What do you get if you hit that URL with a browser? What are you entering there?

Welcome to the Atlassian Community! This happens when you try to use the same key for two different accounts. You should not be doing this, a key should belong to a single account. There's no easy way to find out which of your other accounts may have already uploaded the key, and hence no way to remove it. The solution,…

Welcome to the Atlassian Community! This happens when you try to use the same key for two different accounts. You should not be doing this, a key should belong to a single (user) account. There's no easy way to find out which of your other accounts may have already uploaded the key, and hence no way to remove it. The…

OK, great. So I think you've missed the point of what the Velocity chart does. It tells you what you have completed against what you completed. How much work you actually did on a story is irrelevant to burn-down. You completed a story estimated at 3d so you get marked as having completed a 3d estimate. It doesn't matter…

Yes, now that's a good question, to which the answer is "what do you want to actually do with it?". To that, "grouping issues together in a report or finding issues based on country" are the usual answer, but "use it in an automation", as you are is a very good answer. I'd like to check that the country, wherever it comes…

If you filter out a status, it won't appear on the board, and hence you can not set it as "done". It will also look like scope change as it will drop out of the sprint when it moves into a missing status. This is simply not going to work unless you represent your issues/stories accurately on the board - you must show…

Um, I already gave you the list of things you'll need to do at a high level. More detailed steps depend on your servers, network architecture, access levels, software dependencies and so-on. I can't tell you how you might be able to run an installer on a windows box I know nothing about, beyond "run the installer and…

Yes, a good starting point is https://developer.atlassian.com/cloud/jira/platform/build-a-jira-app-using-a-framework/

Your initial question "subtasks are incomplete, but these subtasks are in another sprint" made me think that there's an easy answer - "no, the subtasks are in the same sprint as their parent issues, by definition, they can't be in another sprint", but this looks a bit more complex than that. Forget the subtasks for a…

Welcome to the Atlassian Community! Yes, but you will need to write an app that can inject new sections, and there are limits to what apps can do with the layout.

Ok, that helps me understand what you mean by refresh, but actually confuses me a bit more. You say >windows not on Linux Yep, great, that's important to know >steps / document for Jira sandbox refresh, Ok, still not sure what "refresh" means here, but it's the next bit I am stuck on: > Jira should be zero that means with…

Thanks for the explanation, my question was asked by my curiosity as to why it's got complex rather than anything being wrong. It sounds like you've just got a complex set of security needs. I would question why you're not just using roles in the security levels, which would vastly simplify them and allow for some sharing,…

Welcome to the Atlassian Community! What do you mean by "refresh"? Usually, "refresh" to me means "rebuild a dev/test system with the current data from production", but that is quite subjective to the field in which I've spent most of my career.

Probably not, I think it depends on what you think a "sub-board" would be? How would you expect a sub-board behave?

Welcome to the Atlassian Community! There's no way to do this. An account does not log into a project, it logs into the system. When someone or something tries to log in, there's no way Jira can know what project it is wanting to look at. Captcha is a user security thing, not a project protection. However, Captcha is…

Welcome to the Atlassian Community! You will need to contact your administrators, they can grant you the access you need.

Could you explain what the "practices menu" is? That's not something we see in a standard Confluence. Do you have a theme installed that is modifying the layout and menus?

Thanks for helping out!

Welcome to the Atlassian Community! In Scrum, you should be sizing your stories such that they can be executed (ideally many of them) within a single sprint. "Work spread over multiple sprints" should be a rare exception. Your best approach is to refine your stories better, breaking them up into more manageable stories. Or…

It was a couple of friends who got me into chilli. Before I met Sam and Marcus, I'd gone as hot as jalapeno on pizzas, and tried a dhansak curry. Sam and I were the only vegetarians at a party so we shared one. She wanted banana and chilli, and I'm always game for trying new stuff, so we got it (delicious by the way), but…

I don't know, that's why I asked. It's a custom field your admins have added, I don't know why or how they've done it.

Still not sure what you mean by "part of"?

In this case, your user is being treated as a customer, so they'll only get notified about things a customer gets told about.

I am sorry, I do not understand what you are trying to achieve? Jira does not have templates, and you say you want to create multiple subtasks, but then that you do not. I am very lost.

I think you'll want to have a look at the application log, in <jira home>/logs/atlassian-jira.log - this should be catching your attempt to install and telling you what is wrong with the upload. If it doesn't log anything, then the problem is going to be the upload.

Is this a Scrum or Kanban board? Are there issues in the backlog?

It's nothing to do with the products. Do you go to a doctor and expect them to help with a symptom without telling them what it is beyond "I don't feel right"?

>So workflow steps (statuses) and workflow transitions seem to be mixed up... I don't understand what you mean. There's no mix-up, steps are steps, transitions are transitions. >My particular problem is that I would need to reorder the order of steps Steps do not have an order. Transitions do, for the menus. But this is…

No, Jira does not have field-level permissions.