Nic Brough -Adaptavist- Expert

Did you roll back the database as well? And re-index after restoration?

Yes, you can. If you want to do it from the outside of Jira, use the REST API to grab what you need.

Welcome to the Atlassian Community! Yes, it can. You can create automations which can poke Servicenow with a call to tell it to do things like close incidents.

Ugh, your poor auditor, and the people who have to create the reports for them to compare. It must be quite frustrating when they realise their report can be out of date within minutes. The strict compliance rules I've run into require understanding of access, not obsolete lists of people.

Go into one of your existing incidents, and click "edit". Do not change anything, instead, look to the top right of the edit pop-up for the "fields" menu. On there, there should be a "where's my field" option. Use that, search for Story Points, and when you click that, it'll tell you why the field isn't appearing, and link…

Welcome to the Atlassian Community! The session clearing is not done on the Bitbucket side, you can do it with your browser. Close Sourcetree, then visit the URL given in your browser. You will be asked to log in and solve a Captcha. (You may already have a session running in the browser already, in which case, you can…

Yes, when a workflow is shared, there is only one workflow there, so editing it affects all the projects and issue types that use it.

Did you roll back your Confluence installation back to the pre-upgrade version?

Joseph beat me to the answer to that.

Go into the test-management app you are using and look at the project-specific settings.

I'm sorry, but that message really is coming from a validator. Are the sub-tasks using a different workflow to the issues?

That's an arguable one. Atlassian has an interest in making Bitbucket work for everyone, but most developers don't use Visual Studio, so while yes, they have an interest, it's lower down the list of than other development systems. (Although, for what it's worth, they've done it for VScode/VSCodium)

Ok, could you tell us a couple more things: 1) The summary/title of any email that has done this. Feel free to block out or replace text, we just need to see the structure of the text and the event marker My most recent one says "[client-Jira][Issue updated] Dave updated ABC-123", I've changed the name of the client, it…

Welcome to the Atlassian Community! The simple answer to this is "use the API, that's what it is for", but you say you've already tried it. But you don't say what you have tried or why it has not worked. Could you explain more? On the second question - "I have created customize form also in JSM but they don't provide more…

Yes it could be an error. It is more likely to be a caching problem though - I've had a couple of cases where people killed off a pile of projects on a Wednesday, got the email again the following Monday. But they didn't do anything about it, and the following Monday, no email. That suggested Atlassian are looking at disk…

It's not been done because there are too many ways you might mean "user per project" and the routes into it are not easy layers - there is no clear definition of "person X is in a project", and the "in" varies by person. You also have a problem with "audit" - first, the list is likely to be way too long to be of any use in…

I wouldn't tell you to use any particular template based on the source of the data you want too import or work with. You should use the template that is closest to the way you want to work in the future! But given a soure of Mantis, I'm with @G subramanyam - the bug tracking template is the first one to have a look at,…

An upgrade wipes all non-standard customisations you might have made to a system (it has no choice, there's no way to code for adopting every change you might make to a server system) The upgrade will have warned you what files were going to be reverted to an off-the-shelf copy.

You say you are using MySQL but your error message says you are using an MS-SQL driver. That could be the problem - using a driver for a different database is never going to work. If you actually mean you are using MS-SQL, then the "MySQL 2012" is the problem - modern Confluence doesn't work with MS-SQL antique versions,…

Welcome to the Atlassian Community! I think you have clicked on "help with Jira", rather than "help with this Jira". This lands you in the Atlassian community, who are not your Jira administrators - we have no idea where your system is, let alone any access to it. (Your admins may well be here, but they won't be expecting…

Yep, I agree with all of that, I just wanted to be clear on the difference between thinking of them as messages or something else.

Welcome to the Atlassian Community! Technically, no, there's no "migration". But yes, your data will all be there. When you subscribe to, or licence, a trial Atlassian system, you're not actually changing anything. The system is in the same place, nothing moves from one place to another. Your subscription or licence just…

Um, as in the last sentence of my answer?

Team-managed projects are not built to be shared outside the team. Currently, they only support Epics that are in the same project, and trying to draw TMP issues into cross-project boards is, I'm afraid, doomed to failure.

Issues are not created "from projects", but in some places, Jira assumes you mean "the last project I was active in" (mostly when you're in a screen that is for a project or issue within a project). Is your automation global? If it's a project automation, then it's only going to pick up issue creation when the issue is…

That's my whole point - if a video message needs to have chapters, then, by definition, it's over-long and bloated. Chapters tells me that it is absolutely not short and concise. I think we need to be clear on what we are talking about. A video message is an option to replace an email, an instant message, a letter, a card,…

It's not. I'm not sure what your question here is, because: * You say "successor" in the body of your question, does that mean "assignee" like you said in the summary? * Are you asking how to implement something that sets the assignee? If so, look to post-functions or automation

You don't need to wait for the re-indexing, but even if you did, I left it plenty of time. Your edit has made a nonsense of the conversation.

Welcome to the Atlassian Community! That's a very long question to answer. Every Cloud migration is different and you'll need to do some thinking about what you want to migrate and then look at the different routes to doing it (take everything, almost as is, start clean, or somewhere in between) First though, look at the…

Yes, I think your understanding was correct too! You did ask for a description, and I thought a short worked example would confirm your thinking.