Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Your question is a good one, but it's born of something deeper than just the reporting and views. The short answer is that you have a broken process. Sprint estimates do not go on sub-tasks. In Jira, a sub-task is a fragment of a sprint item (story). It's not independent of the story,…

Why do you have so many JDE support teams listed? The need to search by text suggests your data is structured incorrectly in Jira, and you should be considering other ways to do it. I don't know your data or your business, so I can't make any strong recommendations, but I do suspect you should be splitting up your…

Possibly. How are you storing their nationality in the user directory?

Yes, that's the best thing to do. But our leaders can also ask the Community team at Atlassian directly if they can do this, which may be quicker and easier. (Also, I know things have changed a bit recently, I don't actually know if it is still possible, so asking will update my knowledge). I'll ask in a minute...

That tells us your google account does not have any access to the Trello you are trying to log into. You'll need to ask the owners/admins of the workspace you're trying to get into to add you (your google account) to it.

Welcome to the Atlassian Community! ~ only works with variable text fields. I suspect your team field is a selection type field, which have a fixed range of values, and hence only support searching for the options, not partial searches of the option names. Your search probably needs to be done by calling out the exact…

You can't do this search. The whole point of a select list is that you have a fixed range of items with clear, uniquely identifiable options. There's no need to be able to search for part of the name of an option in these fields. The desire to do so indicates that you've not defined your usage of the field properly. There…

No. You've said you are on Server. This is going away in 18 months and you can no longer buy new licences for it, including new licences for apps. If you have a licence already, then yes, they are perpetual, so you can carry on using it after expiry (but you won't be able to change the number of users, or get any support)…

There are two main possibilities here * Your account is associated with an organisation that is associated with the Russion government and hence sanctioned * Your IP address is similarly sanctioned (either because your ISP is Russian owned, or appears to be geographically located in a sanctioned region - Russia, Belarus…

Can you tell us about the states of the two sessions? My guess is that you have: * In your non-icognito session: You have logged into the Confluence * In your incognito session: You are not logged in Is that right? (I don't want to write an essay on all the possibilities, knowing this would massively shorten it to…

Welcome to the Atlassian Community! You do not. If you want people to raise requests in a different place, you should tell them to use the other system instead of Jira.

What system are you using to provide user accounts to your Cloud site? Do you have the right to change the display name on this account?

Ok, so why didn't you tell Atlassian that you have a support contract when you raised the request? If you want support from them, you'll need to raise a request that tells them the SEN (support entitlement number) associated with your licence. You can get that from your licence page in your account, or, if you roll back to…

One of my colleagues pulled this up as an example of me being terse and unfriendly today (I'd prefer "grumpy" - it hauls me up on a wider range of writing and tone I would like to improve on) I'll try to describe what I'm getting at in a better way: The focus in Agile is on "delivering good stuff that does what people want…

Ah, I see, you haven't thought through what a rank is, and why it can't be a simple number. You absolutely have to go read the two other issues to understand their number (unless you have an eidetic memory). You are mixing up an apparent position with an absolute position and while you could do it with a 1:1 mapping, that…

I'm afraid there is nothing we can help you with here. You'll need to talk to your admins to get the password reset.

Your Community account is your Atlassian account, there's no "link" between them. You would need to get your content changed over to be "owned" by the Atlassian account you want to go forwards with. Only Atlassian's Community team can get that done. The first thing I would try though, is asking the company to de-manage the…

See the second paragraph in my answer.

>Let’s say I am on a particular issue and I want to put it into the third position. Yes, I understand that >You’re telling me that I can go to a board, Or a backlog, but yes. > find that issue, and then drag it up to the third position without any problems. All I want to be able to do is achieve that exact same outcome…

Not "harm", but you'll confuse your users badly - most of Jira considers "resolution is empty" to mean "This issue is open and needs more attention", no matter what the status is. Always set a resolution when going into a closed status, and clear it on re-open. By all means, do it with post-functions or automations, and…

Yes, it can, but you have not read the answer and comments above about the problems using numbers per board. And, again, you can't just use simple numbers, even if you're working purely globally. Your numbering scheme has to be more clever than that - in fact the ranking system used to use simple numbers. It fails,…

Welcome to the Atlassian Community! This doesn't sound like you changed the email address on your existing Atlassian account, it sounds like you got a new one, that can't log into your Trello workspace.

Ok, I don't think you've thought this through. Let's say you decide you want to renumber by "assigning the order numerically". You will need to open each issue in turn, work out where it should be in your list, then look at the issue above and the issue below it, reading out their current numbers they have, work out a…

It can't do that, it's a simple number field. One of the stratagies I use when people want to (not do scrum by) estimate sub-tasks is to give all the issues an estimate drop down, which I then convert to the accumulated sprint estimate field on the story (you don't put sprint estimates on sub-tasks). I've usually done it…

All three "can't see" lines are consistent. The route by which you get to a project is utterly irrelevant, the fact is this user does not have "browse project" permission for this project. Check what the permission scheme says for the project's browse permission and how this user should be matching it - they're probably…

I am confused, you have selected "Cloud" for this, but you are not running on Cloud because Crowd doesn't exist on Cloud. Also you chose "free", which doesn't apply to Cloud on Server (which you can't get evaluations on because it's going away), nor Data Center. Anyway. No is the short answer. Crowd will effectively go…

>So my question is: How clustering works ? Clustering is a way to run one thing on many computers, it's main intentions are resilience (lose a node, everything carries one working as far as the users are concerned) and scaling (if you spread the usage over several nodes, you can avoid overloading a server. Most of us use…

Jira doesn't contain reporting at that level because it doesn't want to be banned from use in one of its largest (and growing) marketplaces The data is, of course, in there, but you'll need to write your own stuff to extract it and build reports against it. I would point out that micromanagement and in-team competitiveness…

Being spotted as a bit of a geek quite young, it's hard to choose from the favourite 2.5. (The .5 is because one trip wasn't really a school trip). The options are The Natural History Museum The Science Museum ECMWF in Reading. Not really a "school trip" - one of my friend's fathers took a few of the computer clubs kids…

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