Nic Brough -Adaptavist- Expert

Thanks for clarifying, I had to ask because I've gone off completely the wrong way when someone said just "workbook" more than once, and I didn't want to waste your time! I suspect your two workbooks are linked to the same saved filter in Jira, so they are both edited one single object in Jira when you change the filter in…

Bother. I am sorry, I didn't read the / properly last time. That's the contributors macro, which lists all users who have had a specific form of interaction with the page or pages defined in the macro settings. It's quite flexible - you can choose the interaction and the page ranges, so you'll need to edit the page, or…

Ah, thanks, explains it perfectly! I was stuck because your menus were still in a format I couldn't translate. There are two things this might be 1) You have not enabled public links. They are not enabled by default, and can't be enabled if you have allowed anonymous access to your site (they're useless if you've enabled…

I'm afraid I still don't understand what you mean by "capability". I t sounds like you mean "issue" (Jira uses the term "issue" to describe "items that need some attention" which could be called story, issue, bug, defect, or anything else) Are your "capabilities" Jira issues?

Ok, so you're not going to get the "login". You can read for user id, but Jira doesn't store the date of creation. If you're not using the internal user directory, you'll need to check your directory system - some of them do record when users are created. I can't give you SQL for any of your questions, I don't have the…

The burndown isn't as complex to work out as it looks. Your board has a setting for "estimation" which tells it which numeric field you want to use for the sprint estimate. It doesn't actually matter exactly what this field is - story points are a simple number, business value also, and if you've set it to the time…

That still screams "restrictions" to me. Did someone make the home page restricted for view? As a worked example, if someone had made "Vanguard home" only readable by one of the groups they were in, all the child pages would behave in exactly the way you describe - "hidden" from all but the named group.

They only need "application access", I suspect it's your "site access" that makes them administrators so they can (amongst other things) install apps.

The conflict occurs when you choose to set up status that are not done. I'm a bit stuck on why you are doing that, and a lot stuck on why you think there can be no absolute done that every team accepts.

You're still making the mistake aof assuming "done" is an absolute. While it *should* be, we live in a world where people opine differently about it. Is "done by dev" the same as "done by the test team"? No. But that's not how Agile or DevOps teams work. We need the flexibility that Jira offers here, but also that our…

I think you've got to the right answer without our help. Next-gen / team-managed projects just are not set up for sharing, so your instinct to go for a company-managed project, with all the right settings, that you can control, is right. Just one little thing I would like to add - all issue IDs (not keys), are unique and…

I think you've hit on the main use-case I'd argue for sub-tasks in service-management projects. "Raise a request for something with compound needs". A new user is probably the best example. They'll need accounts, equipment, access passes and and and. Your issue type scheme is exactly where you need to be looking, but the…

Yes, you've chosen to create a new done status, that's your choice, not a Jira default. Whilst I totally understand the instinct "Jira should get rid of the ability to create a new done status or treat new done status columns as done", it would destroy the usefulness of Jira for non-agile teams who are trying to be a bit…

So your red line looks rather dysfunctional, and I think that might be feeding into your counting problems. For the first half-ish of the sprint, nothing happens, then suddenly, you get a hefty burn down. That is absolutely fine and very very common. Whilst the guideline says "we should be completing X points per day", in…

Sub-tasks are not that useful in service-management, but you can use them in Jira. Consider what your helpdesk is trying to do - it's usually "act upon someone asking for something", which is rarely a task you would fragment into sub-tasks. That's not saying it's "wrong" to do it, it can work well for some teams, just that…

Welcome to the Atlassian Community! What do you want from a "connection"?

You don't need to give us the URL, it's not going to help us solve the problem. You need to fix your network lookup of the url, or start using a valid url.

CSV is a relatively simple format of a table-like data set in a file. The easiest way to convert it to (the more complex format of) an xlsx file, open it in a spreadsheet program (ideally Excel as it defaults to xlsx) and save it as xlsx.

Welcome to the Atlassian Community! Burn charts are about measuring team velocity, they don't talk about capabilities or "level" (whatever you mean by that is unclear to me)

Actually, it's not contradictory, it's your choice of status names and/or column configuration that make the conflict. If you use the default settings in Jira, it will put done in the done column and hence there's no conflict.

This message happens in two cases. First, when you really are posting the same thing again - the idea is to stop people doing copy and paste spam (and incidentally repeated marketing - we have had a problem with people basically prepping a single block of text plugging their app and necroposting it on hundreds of questions…

Welcome to the Atlassian Community! You should not be sharing keys between accounts (in general, not just for Bitbucket). You'll either need to find out who you shared the key with so you can remove their access and add their own (or, of course, kill off the other account you were using before), or generate a new access…

You have customised the emails. But, as English can be vague, I should point out that when I say "you", I mean your organisation, not you or your team personally. It is something your admins have done, I can't tell you where they have customised it. You need to get them to look at the email settings they have configured…

Welcome to the Atlassian Community! What do you mean by "workbook"?

It's for the whole system, not user or company (I exclude company because it is possible for a company to have more than one site. If you've got three sites for your company, you've got 3 250Gb limits - a total of 750) If you go over the limit though, nothing stops working, Atlassian will just start bugging you to upgrade…

Welcome to the Atlassian Community! You don't. Fivetran has no access to the database in Cloud, it is using the REST API to read things from Cloud. It can only read the things that Atlassian have exposed in the REST API.

Welcome to the Atlassian Community! This sounds like you started trying out the "restrictions" and managed to remove most people's permission to see the page inadvertently. But we can't really tell you what you did to break it - you'll need to tell us what you changed!

Welcome to the Atlassian Community! What do you mean by "public link menu"? (Please bear in mind a lot of people who might be able to help you here cannot read your screenshot - they would want to be able to run the text through a translation system)

But what is a contrubution? Please explain what the term means to your Confluence users?

We can't tell you where you have customised your emails! We cannot know what you have done!