Nic Brough -Adaptavist- Expert

A couple of minor warnings in here. Do not make the resolution mandatory. Mandatory fields have to be filled from the point of creation of an issue, and you really do not want to be creating resolved issues. If you put the resolution on an editable screen (create, edit or transition), then the field will default to a…

No, you should not clone them, you're right in that it will make a complete mess of your reporting and sprint processes. >if I move them to next sprint, then the spillover record will be disappeared when I export a report That's not how sprint reporting works. The record that an issue was in a sprint, but did not get…

Ah, ok, it's not a time-in-status field, it's a calculated field, based on functions that look at the actual time in status. That's fine, but the trick is to understand that most computers work in "epoch time" - that is, a date/time is actually just a number of milliseconds elapsed since a base date. And for consistency,…

Mohamed is asking what code is providing the "time in status" field. You can check that by going to Admin -> Issues -> Custom fields and finding the field. Look beneath its name to see "field type". Most will name the app (plugin) that provides the field. If it just says "time in status", then I'd guess it's probably the…

Happy Birthday Andy! I think yesterday may have confirmed that my favourite cakes are "all of them". We went for afternoon tea and the desert tray was seven mini-deserts including a Sacher-torte, a maccaron (I know they are baked, not sure if they're cake), a chocolate-raspberry layer cake, and a coconutty cheesecake.…

Ah, I see, your problem is nothing to do with searching, it's the results. A search for issues simply returns a list of issues that match the question in the search. It has nothing to say about what you do with that list of issues. A lot of the time, what you're going to do is run the search through a report. What you're…

Your resolution field is set to use a plain text tenderer, which has no formatting. You can change that in the field configuration in the project settings. Be careful though, this may affect other projects. Also, I very strongly recommend that you rename the field, to avoid confusion with the Resolution system field

I'm afraid it has not changed since https://community.atlassian.com/t5/Jira-Service-Management/How-to-Change-the-Subject-Line-of-the-Notifications-on-JIRA/qaq-p/1619477

Yes, just add a new node to it.

Remember that we are talking about templates here - you are creating new pages from them. If you want to repeat an image in a pges, it probably should be in shared storage, because you don't want to have to edit a thousand pages when a reference image changes. Put the pointer to the image in your library in the template.…

The usual "time in status" field is not intended to be a field you directly see the raw data of. It's calculated internally and stored so that the "time in status" reports don't have to do all the calculations every time they are run. This might not be your time in status field, but it does look like it.

I can't tell you who your administrators are. I think you might be missing a couple of points here. It doesn't matter whether Bitbucket is private or public, there are many instances of it with differing accessibility, set within each install. The owners of each site (the admins) get to say who has access. Atlassian are,…

Yes, but you shouldn't be duplicating images by having them in a template. If you need the same image to appear in several places, use a referral to the original. That should go into your templates, not a copy.

You are running a filter that is trying to select a project you do not have.

Your screenshots do tell us a lot, but they also simplify the start of the answer even more. You are using an app that customises the UI a lot - you'll need to look at how that is affecting your use of "Category" and "Home". One very quick test would be to go to the space settings for the procurement space and turning off…

Welcome to the Atlassian Community! I'm afraid Jira itself won't throw a 405 error - this is a problem with the web-service. This error usually suggests you are running Jira behind a proxy or load balancer, but it could be a Tomcat problem too (or if you're as old as I am, the application server you are runing a very old…

It's not as simple as (in my opinion) it should be. There's no direct functions for doing it - I would love to have an admin function that says "take this page and copy it into a template and open it in edit mode". The best we can do at the moment is copy and paste. Open an empty template page, then open your "source" page…

Welcome to the Atlassian Community! I don't think these are actually coming from Atlassian systems. It's a doddle to put a different "from" address on an email, so it, on the surface, looks like it's from a user at another domain. I suspect someone has done that, and nicked the text from an Atlassian signup email to make…

That's an old question, but still perfectly valid, thanks @John Funk . The bit I didn't mention in the answer or follow-ups over the years was that it is for people who don't have the option of apps that can configure custom fields. Obviously, I'm going to say @Matt Doar gives you the best option there, but there are some…

It's the same answer - you need to talk to the administrators of your bitbucket system.

Adding a field just means that it is available to all the issues. It does not mean some arbitrary value is jammed into it on existing items.

Welcome to the Atlassian Community! Please, don't SHOUT, it is hard to read and many people find it rude and aggressive. To delete boards from a collection, open up the collection, find the board you want rid of and use the "remove" option.

For anyone else reading this - it's going to be quite technical and dull, you might want to stop reading now ;-) Listeners have to be triggered by every event, there's an overhead in then reading the event to see if you actually need to do anything (or with more simple code, just doing the calculation again and writing the…

I'm afraid I don't know how the app is injecting shared filters into your workbooks, so I'm a bit stuck!

The status is an indicator of where an issue is in its lifecycle, it's pretty much the whole point of using an issue tracker. Time in status is captured in the history, but, annoyingly, not directly exposed to us as end users in the off-the-shelf application. It's worth looking at the apps that do time-in-status reporting…

Actually, it should do, if you choose the date/time "template" for its output.

Ok, so I'd rule out a Behaviour straight away - they act on the front end, and although you could use them to default a date into an enterable field on create or edit, the users would be able to override it, and if they edited the priority it wouldn't update. There are also ways they could edit that Behaviours can't…

The three lowest layers cannot be re-arranged, because you'd have to rewrite Jira and all the apps for it to support it. You can only add or remove issue types from the Epic layer, and re-arrange the layers above it. If you want to move Epic further up the hierarchy (SAFe suggests Epic -> Feature -> Issue -> Sub-task, so…

I'm not sure what you mean by "track a task". Jira is an issue tracker, the fact that you've entered an issue into it means you are tracking a task. To track an issue, all you need to do is look at it in Jira! You can't tell who else might be looking, but you can look at an issue and see who are the assignee, reporter or…

This means what it says - you've added an access key to a repository with another account. You should not be sharing keys between accounts, it's insecure, and Bitbucket explicitly does not allow it. You will either need to log in with the old account and delete the key, or, better, generate a new key for the new account.