Nic Brough -Adaptavist- Expert

No, it is that simple - renew licence, copy new key from licence page, paste copy into the key box in the licence page, apply. No need to test or restart it. Risks if it fails are that your server stops being active (it'll go read-only for most users, admins can continue to admin the system, including access to change…

Welcome to the Atlassian Community! The most likely explanation for this is that while the user can see the dashboard, they do not have permission to see the shared filter that the display-less gadgets are based on. It can also happen when they have no permission to see any of the issues selected by the filter, but check…

No. You import XML into your Jira. It reads it in and puts the data into the database.

The api token is an access token.

In that case, you'll need to edit the target page. You're not "copying" or "moving", you need to edit.

Yes, you can export the system to XML, create a new one hooked up to a supported database, and then import the XML. The export does need you to have a working system, which you don't, so the next question is do you have a backup? If you've got an older copy of the database files (it's the content of <jira home>/database)…

Strictly speaking, it's a simple no. Technically, yes, you can do this. Legally, you have problems * Your licence contract is per user, not per account * Shared accounts are illegal in most places, because of the security and privacy laws that they can easily (but not always) violate. * In many industries, it's an absolute…

There's still not enough of the log to be sure, but the mention of h2db is usually a red flag. h2 is the database behind a demo/test/dev Jira that has been fired up and told to use the internal database for its storage instead of a supported database. H2 is fine for temporary small systems, but it often fails as you scale,…

I can't help you with the python, it's on my to-do list to learn it. All I can tell you is that you'll need to read the board configuration to see what status are mapped where, and then go through the JSON to work out where each issue falls based on its current status.

They are probably user macros you had defined on the server instance.

Welcome to the Atlassian Community! Trello uses Atlassian accounts for identity, and the email address for those is private. If you've lost the email address, there's no way to find out what Atlassian account (or legacy Trello account which will need to be converted to an Atlassian account) is associated with it. The only…

You will need to talk to Atlassian's billing department to get them to explain why you have been charged for using a service you agreed to pay for, and get your money back if you made a mistake. Best way to contact them for Trello queries is to use the last "contact us" option on https://trello.com/contact (the links…

I am not sure that your question is clear. Issues do not have columns, they are shown in columns on boards, depending on their status and the board configuration. So I don't quite know what you are looking for. Do you mean you want to get the current status of issues from a REST call?

Welcome to the Atlassian Community! What are the other errors in the logs?

Welcome to the Atlassian Community! How do your network drives show themselves to the internet? Are they properly out on the web, with an HTTP://<something> URL, or are you using UNCs that will only work when your people are working within a network that can tell them to go to a specific place? I know that has a lot of…

There is a known problem with CMP based boards not seeing sub-tasks in TMPs at the moment. Atlassian have it on the to-fix list. (I suspect it's because sub-tasks are done differently in TMPs, but don't quote me)

I think they are talking about the message fields provided by the Jira Toolkit app (Atlassian, free, and installed in Cloud automatically)

How exactly have you configured the message field? Can you check: * That you have the field on your transition screen * That the field has text in the default value * What type of field it is - message for view, or message for edit?

You will need to get the name on the licence changed. Go to my.atlassian.com and look at changing the details on the account.

You will need to talk to Atlassian billing support, contact them at https://trello.com/contact - use the last option on that page, the others bring you back here or to documentation.

Welcome to the Atlassian Community! You will need to rename or delete the target page

No, there's no way to do this (at least, not in a sane way) Moving an issue is a structural change, it should never never be part of a standard process. It should only be done while housekeeping, or when someone has genuinely just got the wrong project. It is never something you do in a workflow.

But have you tried some text? Your screenshot shows numbers.

That is a definition of micromanagement.

Um, leave the text box blank?

The simplest solution is two rules. As I said, a trigger of sub-task created, and the second triggered by the field on the parent being edited

Welcome to the Atlassian Community! No, that would lose you the tracking information that you're relying on to inform your sprint metrics and progress. Mark it as "done", ideally using a resolution that says something like "cannot reproduce", so you can report on evaporating bugs in the future, and take the credit for…

Welcome to the Atlassian Community! Have you tried entering text for the name? 11111 is not going to help your people understand what a quick filter is for.

Yes, you said that before, I've explained already

Welcome to the Atlassian Community! I would get this logged with Trello support as soon as possible! Go to https://trello.com/contact - make sure to select the very last option on the list - the others go to docs or bring you back here!