Nic Brough -Adaptavist- Expert

I came to this question with several snippets of various essays to talk about, but Trudy, Bill and David have covered almost everything in them. The one bit I want to add to their stories is just the point that releases and sprints are not really related. A sprint is a time box for a team in which they (try to) deliver a…

Welcome to the Atlassian Community! This suggests your Confluence is owned by someone else, or that you're not logging in to the billing site. Try the very quick check of going to my.atlassian.com, logging in, and going to the list of products - if your Confluence is not listed, then you're not named as a billing contact…

Welcome to the Atlassian Community! Jira doesn't have anything that can add password protection to pdf files, the only thing that could have happened here is that whomever you got the pdf from has added password protection (inadvertently?) to it and attached it to your issue.

See the answers above, they're still right, 4 years later.

Welcome to the Atlassian Community! Nope, you're safe, a change from a local context to a global one will do nothing to your existing data or usage. In the other direction, you might lose data if you tell Jira you want to, but local to global won't risk that.

Please read the accepted answers above. They won't help you, but they do explain it.

Welcome to the Atlassian Community! Kanban and Scrum have different definitions of "done", so I suspect your old scrum-done issues don't match the rule for kanban-done. Have you released your old done issues, and over a fortnight ago?

Welcome to the Atlassian Community! The short answer is that you can't assume you are going to get any answers, and certainly not with any speed. The speed of response is heavily influenced by time-zones and working patterns. I rarely answer stuff before lunch, unless I'm going into London that day and have a little time…

Blatant plug from an Adaptavist here - but I don't feel too bad about it as the app is $10 for all sizes of Jira install, and you can always use a trial licence and throw it away later. It's not going to make a significant difference to my bonus if you don't buy it ;-)…

No, that's exactly what I was getting at when I said SPs are not time estimates. Your "savvy" product owner has simply not grasped what SPs are. They're absolutely not "savvy".

You can't delete an issue with sub-tasks without either moving them to another parent, deleting them, or converting them to issues. If you move them to another parent, then they become part of that issue and follow that. If you convert them to issues, then they'll drop into the backlog as they're now sprint items, but not…

Welcome to the Atlassian Community! No, Atlassian have not implemented any dynamic updates - Jira is already overloaded with dynamic javascript, and they have shied away from worsening its performance with dynamic updates in most places.

Welcome to the Atlassian Community! "Average" is a widely misused word in English. There are three averages you might be talking about when you use it - mean, median and mode. Most of us will mean "mean average" when we use it though, and that's what the time-in-status means. * A mean average is "add up all the numbers and…

To implement the second thing (different workflows for different issue types), look to the "workflow scheme" - this tells a project what workflows to use for the issue types within it. On the board, you should go to "configure board" (the ... at the top right) and then select the columns option - this will land you in a…

Possible, yes, as long as you can see an issue, you can download its attachments. But there's nothing that repurposes sharepoint as the attachment storage for Jira that I can find. You'll need to write something that will duplicate your attachments over into Sharepoint.

Atlassian are never going to write a report that drops the data it is supposed to be reporting on.

That's a good example - thumbs-up is fine, but the hands clasped has (at least) three meanings to the people I chat with regularly.

Yes, there's quite a lot to talk about there, but I'll try to keep it short. A couple of concepts to clarify first: * Jira is an issue tracker, every item that needs attention is an issue. But issues have different types - Epics, stories, tasks, tickets, bugs, features, tests, sub-tasks - all of these are issues, with…

You mention email handlers which implies you are looking at a Jira Software or Work Management project, not a Service Management one. Jack has already said where to look for those. For email handlers, you'll need to look at the configuration of the handler. by going to it in global administration. There could be all sorts…

The users need "create issue" permission in the project that the emails are being routed to, as well as permissions in your mail system to send email to the mailbox your Jira is reading for incoming issues.

You can remove the field from the "create issue" screen.

Welcome to the Atlassian Community! You will need to code an app that can add a new project template to Jira's built-in list.

Ok, you've misunderstoor how issue type schemes work. The statement " I can assign only one ticket type scheme to one project, or in other words one project can have only one ticket type attached, which includes all my ticket types, and therefore I can't configure different ticket types and different field configuration"…

A post function has direct access to the issue object against which the transition is being run, so you don't have to write code to ask questions of the issue. In other words, you can write a post-function that does things like def email-subject = "Hey, we updated " + issue.getKey() + " " + issue.getSummary()

The question wasn't about project names.

Workflows are used by issues; an issue goes through a workflow, the workflow is a representation of its life cycle. They are not assigned to people. I suspect what you mean is that you want to assign an issue to someone as the issue progresses through its life, for example, when an issue goes from "to do" into "in…

I asked why you arent a leader a while back, the answer was just that there are a couple of boxes you've chosen not to tick. Yet. Which is understandable, leaders get more noise, and that's not really welcome (for example, people tagging us in questions we've already chosen not to answer) But we do get some good stuff -…

No, there are no Automations created by default, but even if there were, you would see them in the list of global automations. Please check your global automation lists.

Yes, thanks @Trudy P Claspill this is definitely one that needs to go up to Atlassian support, we can't work out where it's coming from. Community leaders (of which you should be) have a couple of ways of asking Atlassian. So I will.

Almost all of them are "up for interpretation", unlike most words in most languages. I stay away from the ones that I do not thoroughly understand, so I dd not get caught out in this story, but... The other day, my partner used one in a conversation with our nieces and got absolutely slated by all three of them. But it…