Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Actually, you were not directed here. You were directed to their support system, and you've clicked on "help with support software" instead of "help with their software". You're not the first one to have done this. They seem to have a bit of a problem with explaining how to get help from…

Welcome to the Atlassian Community! The message is asking you to press 1 to use the defaults or 2 if you want to run it on a different port.

Yes, that's correct. Adaptavist uses Okta + Access for all of our Cloud Atlassian sites (and we've got a lot - we spin them up for dev/test, but also for handling projects with clients)

You need to be reading the logs for the service start up. Tomcat's main log is called catalina.out, and Tomcat won't start if it can't create and write to the log, so you definitely have one.

When you read an issue, you get the (single) security level set on it if there is one, but there's no API to tell you the individuals who currently match the security rules. You will need to look at the security scheme and work it out for an issue at the time you are looking.

But how are you running the services? What starts them? And what do the logs for that process of start up say? You need to also look at the current Tomcat log, not an old one that you're not using any more.

You don't need automation to do this, just configure the notification scheme - there's a "work logged" event which you can send to any set of people you want.

Yes, JWM can make modifications to workflows (and everything else). It's been able to since Jira 2.

Edit the posting, click on the url option and fix the incorrect text it has picked up.

Hi Lisa, I think you've run into most of the bugbears I have about team-managed projects at the moment. Atlassian have fixed a couple since next-gen appeared, but team-managed projects really are what the name suggests - for that one single team using them. They are not for doing any form of collaboration (beyond people…

Ok. The indexing error in your screenshot is not an error. It is a recommendation. Not re-indexing will not break your data, or your create/edit/update work, but you may find problems with searches of fields (both built in types or ones provided by plugins), reporting, dashboards and so on. So get it done when you can, but…

Yes, sorry, I missed that bit. There is no JQL for "points committed at sprint start" because it is not held on issues. It's held on the sprint.

How can it preserve it? You haven't got anywhere to keep it in the new issuetype/project. But, what actually matters here is the underlying data - if a field is hidden, or not on screen, then you don't actually lose it, you just can't see it. It only gets deleted if you move to an issuetype for which the field does not…

Welcome to the Atlassian Community! You will have to derive that, because the data is the same field. Run a search for the sprint you are interested in (sprint = X will do it), and include the columns Status and Story Points in it. Add up all the points to get "committed" and then the points for any issue that is in a…

I can't answer all of that in any detail but the short answer is "because you need to be an admin on the machine to be able to see a lot of the data Insight is looking for". Windows doesn't have the granularity of admin control to be able to say "and let an unprivileged account see, but not edit, the settings" in a lot of…

Welcome to the Atlassian Community! Atlassian do read stuff here, but they may not be able to cover all of it. It's not really a support channel, especially for direct communications with them. So, I've asked some Atlassians (who are good at finding or chasing other Atlassians) to see if they can find out what is going on…

In a scripted listener, you would extract the issue from the event, and then get the status from the issue. def issue = event.issue def status = issue.getStatus().getName()

With your Cloud Premium subscription, you can create more layers above Epic. There are other apps that can create layers above as well, but give AR a go first. If you want to have other layers though (Epic/Issue/Sub-task doesn't suit you), take a look at the Structure app.

There is no way to discover how all apps are being used in a comprehensive manner - each app does different things, and in some cases, providing passive functions where the only way you would know if someone has used it is by increasing the logging to a non-performant level, or monitoring access logging. Some can be…

Welcome to the Atlassian Community! To swap your email on to a (new) Atlassian account, you will need to change the email address on the old one to some other email you own, or delete the old account. Are you sure you want to do this?

Normally, the error message will try to explain what the problem is. If you give it to us, we might be able to explain it for you.

That doc suggests that a guest can edit all pages within a space, not just their own (restrictions permitting of course). I've not tried guest access yet, so I don't have a way to test any of this, kind of hoping someone finds an answer before I get around to it!

Welcome to the Atlassian Community! This is something you need to take to your Jira administrators, as they will need to investigate the (system) app setups and logs. We in the Community have no access to your Jira to investigate it.

Welcome to the Atlassian Community! Your second screenshot doesn't include a view that I would expect to show start and end dates. Could you look directly at one of the imported issues and see if that has the fields populated? If it does not, then can you tell us how you mapped the fields during import?

Welcome to the Atlassian Community! What do you mean by "fields are disappearing"? I assume "When I'm selecting custom fields in configuring fields" means you are selecting fields to go on to the screen? If so, then when you've added a field to a screen, it will no longer be offered in the select list for when you want to…

So the old licence for 2000 users was not throwing errors then? Anyway, next thing to do is go to Admin -> Manage apps and look through the list of apps. They will show you the licences for them, and warnings if there is anything wrong. The reason to go there rather than rely on the error message in your screenshot is that…

You can not split licences. As Fabio says - add-ons license need to be aligned with JIRA license 

The database is the worst possible way to ask this question. You would have to read all the workflows (and parse it), issue type screen schemes, and screen schemes to get a list of where they are used, and then subtract that from the list of screens. Or, you could go to Admin -> Screens, and simply look at the list of…

Welcome to the Atlassian Community! You say "The problem is, when I create a new ISSUE, that issue shows up on all three boards. " Boards are not containers for issues (projects are). Boards are a view of a selection of issues. Your three boards are configured to look at similar sets of issues, ones that match things you…

Welcome to the Atlassian Community! You have already answered a lot of your own question! Issue move is not a transition, as you say, it is a structural change to an issue. It can't even be done as part of a transition, because it could rip out the current workflow and replace it with another one, which will never end…