Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Edit the workflow, removing the transitions from Done and Closed to cancelled.

Welcome to the Atlassian Community! These are locked fields, not issues, and they are locked to prevent us mis-configurung them. Why do you think you want to unlock them?

Come visit us - we like setting fire to stuff and then throwing explosives in!

>a single issue needs to be worked by multiple users That seems to be the crux of your question, and your "solution" is, I am sorry to say, wrong. Never have an issue that is assigned to more than one person. If you allow for that, you're simply allowing it to go wrong. The assignee is the one single person responsible for…

Map all the "done" status into the last column on that team's board. Other teams (like the release team) can use different boards with different definitions.

Yes, they are, a FQDN is not the same thing as a URL. But they always have at least one, and it's useful to represent them with a URL. I am glad you agree that it is a link, a useful one, as I said.

Get the permissions you need from your admins.

>According to your logic, it should read from left to right. The project is true. status - true sprint - false means the request does not meet the condition, so we proceed to check that after or and then we issue the result if all three conditions are true. Is that how this logic works? No, yet again, it is not a process…

Um. No. It's a link, possibly a useful one. Why not present it as such? You're not writing usefully if you put in a link when it isn't one.

You will need to install automation or one of the other scripting/automation apps to enable this 

Run a search for the issues you want to convert, then select "bulk edit" from the options menu. You will be offered several options at this point, and "edit" is the one you will instinctively go for. Do not. Use "move" instead. "Move" will ask you for a project and issue type to move to. Issue type is the important one for…

I'm not sure how I can expand on "browser extensions". A browser extension is a fragment of code that an individual can add to their browser to modify or enhance the way their browser works. As an example, I'm mostly using Vivaldi on my machines, because it works well for me. But I've added extensions such as "privacy…

In my home UK, we do do Hallowe'en - the north American tradition is something that went with the pilgrims from here. The UK has done it for millennia - I don't know which one of our celebrations is the oldest on record, but Samhain is recorded going back at least 2 millennia with the Celtic tribes. Nowadays, it's not a…

This error is thrown when you've not coded the authorisation to use for Jira into your app properly (when I do it, I usually manage to use the wrong user ID or token rather than mess up the code, but that's because I stole all the working code from a colleague and I don't risk changing it) The bookmarks I have for it…

There's no way to make your menus harder to use like that. Transisitions are a very different action to the issue options and deliberately pushed into another menu, to make the menus easier to use and logically grouped.

Yes, you can, but you are obviously limited to which countries actually have a data centre in them. As an example, "Europe" only has two locations - Dublin and Frankfurt. You're on a hiding to nowhere if you are trying to make your data resident in the UK, Croatia, Switzerland etc.…

Welcome to the Atlassian Community! Atlassian is the company that owns and provides Trello to us (alongside a large pile of other software). Atlassian is not a product in itself, but you do need an Atlassian account to use a lot of its services, including Trello (which is one of the products they have that provides boards)…

Please see the issue you have copied and pasted this from, over at https://community.atlassian.com/t5/Jira-Core-Server-questions/Unable-to-close-my-tickets/qaq-p/2175136

I'm afraid I can't really explain it differently again. It's just simply that a text field is not the right one to use when you want to be able to count the different options in it. It's not about software engineering, unless you think the engineers should be implementing functions that are utterly useless just because…

Welcome to the Atlassian Community! This is a problem with your internet connection/routing, or your browser, not Atlassian's site. The JQery error doesn't happen for other people (I've tried from two different places on two different browsers) - could your browser be blocking it? It might not even be that that is blocking…

Welcome to the Atlassian Community! It's not an error code, it's a marker that has been dropped into logs and other places when the error happens, so Atlassian can find all the places affected by it. There's a pile of logs that all contain jbjm24 that they will be reading for the lines above to see what the actual error…

Welcome to the Atlassian Community! There's no need to ask the same question seven times, that just fragments the conversation. Could you explain how you have configured Jira to handle the tests you are running? Are you using an app that provides test management, or just creating test plans as issues?

Welcome to the Atlassian Community! I apologise for the volume of answer here, but it's not as simple as "are they supported" without giving a bit more context. The short version is "yes, but..." Jira 5 is old, very old, and it has a different composition to the current Server/DC systems. Jira 7 and above, and Cloud,…

I've done a lot of this in my career in the Atlassian ecosystem, and I have to say that I have never wanted to automate it. It is actually easier to write than you might expect, but you can't script 95% of the work. For each field, you absolutely have to go to the owners of the data and ask if it's ok to kill it off.…

No. JQL is a logical statement that describes a state. It is not an algorithm or procedure that. A or B means exactly what it says in English. If A is true, or B is true, then the issue is selected. Nothing is saying "if A is true, next look at B", it's a simple statement of the whole.

Welcome to the Atlassian Community! Just add a "transition screen" to the "close" type transitions. If the resolution is a field on the transition screen (and it can be the only field if you want), the users will have to set one. to resolve the issue.

Welcome to the Atlassian Community! Epics and sub-tasks don't have any use in a backlog - they're not sprint items, and your backlog is there to work with sprint items. If you have Epics, then the backlog will have an Epic tab - that helps you with relating stories to Epics when you are refining your backlog. Sub-tasks are…

The USA is the first one I remember. But it was not the first time I had flown, only the first time I flew to another country. Technically, my mum points out that my first 'plane flight was to Italy - my parents went to holiday in Rome a couple of months after they fell pregnant with me, but I don't think that counts. The…

Yep, there are many that don't inject things into the display because they don't need to, they're worked differently. App by project is a non-starter though, or at least another devilishly complex layer of code. What happens when a board includes issues from different projects? How do you answer the question "why does this…

Ok, then the setup is simple. Your space needs to be a knowledge base linked to the support portal(s) that the customers use, and they will be able to see everything in the knowledge base, there's no way to restrict it by customer.