Nic Brough -Adaptavist- Expert

@Ben is going to get this sorted for you, so most of what I'd usually say here is not needed. I wanted to pick up on the theme of "daft". You're absolutely right about a public key being public - they're fine to share. But not give them to different owners. They should have a single owner (account). The best analogy for…

Templates have nothing to say about the location of the pages that are created with them. Where a page is created is entirely up to the person creating it. The default is to create a page as a child of the page the person is currently on, but the creator can change that. The template is just a template for the content,…

I am very confused by your postings of partial bits of code, so I am not sure what you would like a pointer to. But I suspect it would be a part of https://docs.atlassian.com/software/jira/docs/api/9.3.1/

I've mostly worked from home for 5 years (completely since March 2020), and have had a study here since we moved in 14 years ago. This has meant while I usually work from the sofa or study, I've taken a laptop to a local lounge, cafe, or pub many times (only ones with the strong coffee on offer though), just to get out of…

I don't understand the requirement. A board is there for a team to collaborate with each other, and that usually means they all see the same things. Why would you want to limit useful filtering to only parts of the team?

Ok, so you have not finished setting up the first node, that explains why the directories are empty.

It's never been "supported", it's never made it to "product" status.

Nope, you won't. Scrum board backlogs don't show sub-tasks. You don't need to see them in a Scrum backlog. I suspect you've not created a Scrum project, or at least board. Kanban boards show sub-tasks because Kanban simply doesn't have a concept of sub-task. Every issue is an item that needs doing.

I'm afraid it looks like the vendor has ceased trading. I would give up on their apps and look for another that is still in business.

To look at the usage of the field(s), go to admin -> custom fields, and look for all the fields that have been created of this type. Then, for each field, run a query "<field> is not empty", to see how widely it has been used. Note that if the app provides functions other than just fields, you are going to have to explore…

We can't help you with this - there is something wrong in one of the three areas I talked about, but without seeing everything, we can't tell you what is wrong.

You can't set a sprint in the create screen, because the issue does not have any data that can tell Jira if it could go into a particular sprint. Imagine a board (to which sprints belong) that says "Project = X and component = 42". Before you create the issue, Jira has no way to know that it is going to have component 42…

Sub-tasks do not have an Epic link, because they are fragments of their parent issue (which do have the Epic link). It is nonsense to enable an Epic link field on sub-tasks, by definition, a sub-task is included in an Epic by virtue of being a part of its parent. But for reporting, there is a flaw in Jira in that it should…

You should, absolutely, minimise the use of automation and post-functions. On a technical level though, I'm not saying you should not use them when they help your people get stuff done. They all impose load when they run, so you want to be optimising the way they do stuff. In performance terms, post-functions are way…

Not are dates or times.

No, text fields are not countable.

Text fields are not countable, as I talked about earlier. The gadget can only work with countable fields, not all fields.

Why are you looking at the database? It is the worst possible way to look at Jira data. The direct answer to your question is "yes, sometimes it is", but that does not help you solve your problems. What are you trying to do here? What is the question your people are asking of you?

Welcome to the Atlassian Community! You can only get (useful) statistics from countable fields. My guess is that the fields you are not being offered by the gadget are not countable. Have a look at the fields that are missing, I think you will find they are, text or numbers, rather than countable lists.

This is going to sound quite harsh, but your organisation needs to sack a load of people for incompetence. Ideally, we never need to run the integrity checker. In real life, we do, things happen like crashes, network outages, failover, DR testing, etc. I've seen a couple of cases where a user's browser has messed up the…

Welcome to the Atlassian Community! This is a very hard one to answer, especially for a native English speaker like me. I am not sure what you mean by "naming". "Optimise naming" is worse, we really need to know what "naming" is before we can help optimise it. I think (but I am really not sure) that you are talking about a…

I never like hard-coding, unless there's an absolute truth behind it so there's no point doing it another way. I'm afraid in this case that there is not a simple way to do it. With a scripting or automation tool, we might have a few options, but the off-the-shelf tools can't do it. (With an app, I can think of ways to do…

I have been reminded of another one tonight. Chrissy (my partner) works for a small accountancy firm, around 75 people now. They've got two offices; Chrissy is the admin for one, and Julie is the admin for the other. Julie has been there almost since they started and she had a big anniversary a few months ago. Her son…

Argh. I am sorry @[deleted] I really need those new glasses (Friday is when I get the next attempt, now that they've finally understood varifocals don't work for me) "Original Estimate" is not really a field, it's a fragment of the estimation functionality. In company-managed projects, I call it a "compound field" - the…

Hmm. You have tagged this with "Cloud", but I don't think it is possible to get into this situation with Cloud systems You need a billing and technical contact (can be the same person), and the billing contact is the one paying the subscription regularly, so, presumably, they will be signing something off every year for…

Welcome to the Atlassian Community! This is what it says it is - your roadmap contains too many issues to be useful to your humans. You will need to simplify it down so it contains a manageable amount of issues.

Technically, yes. Scriptrunner lets you inject your own CSS, and Javascript, which are the way you would have to do this. But Jira uses a LOT of both of them, and you will find it is quite horribly complex to come up with fragments that can do it well and consistently, and fit in with Jira's code. It's a not-small…

When you do a Jira system upgrade, it can remove files that you may have added to the previous installation, but I would not expect this upgrade to have done this. You have done exactly the right thing - checked the compatibility and tried the drivers Atlassian explicitly state they support. I would want to check * The…

Which fields are you looking for, and do they exist for the issue type you are editing the workflow for?

Viewing is not tracked by Jira because it's a huge amount of work for little reward, and it can't actually be done well enough to be of much use. I'd want to question of what use knowing how many views a Jira issue has, mainly because there's so many different ways of doing it. Issue view - yep. But what if it appears in a…