Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! No, that's not quite how to use it. The way to use this is to do things like the "server summary" I used in my last place a lot: Page 1: Server XYZ-42-9b Some content about hardware {excerpt}. a bit about what it is running {excerpt} Some content about location and support Page 2: Server…

Welcome to the Atlassian Community! That's not how estimates are used in sprints, but you have three simple options to help with this problem. * Why are you bringing cancelled, won't do and duplicate issues into a sprint? You should have dropped them during backlog refinement, so they should never be included in a sprint.…

Um, why? Anyone can issue a REST call to look at a project on a Cloud system. They could get this far in the first attempt, just by reading the docs or Community posts.

I'm afraid the word "generic" in there is pretty accurate. This is an error message that occurs when the code isn't coping with what has actually gone wrong, but it can also be wrapped around more useful errors. Can you find this error in the application log ( <Jira-home>/logs/atlassian-jira.log ) and look for the errors…

No, because you've now told your attacker that the project exists. Unless you change all the messaging to "permission denied", irrespective of whether it's the permissions or the non-existence of the project.

I think that is the ID of the link, nothing to do with Confluence. On server/DC, a Confluence page is always available via its id - try something like https://confluence.adaptavist.com/pages/viewpage.action?pageId=243800459 - replace the base url with your own, and the page ID with the one you're looking for.

Yes, it would be better for a message of "project does not exist, or you cannot see it". (You don't want to leak information by saying "project exists, but you're not allowed in", it should not give away that the project exists)

The simple answer is that the REST API respects the settings (including permissions and security) that you have configured.

I am a little lost on what the problem is. There is no such thing as "move issues between projects and workflows" - an issue lives in a project and is associated with a workflow by the project and issue-type settings. They have a project and a workflow at all times, they do not move between them. Are you talking about…

Welcome to the Atlassian Community! Sub-tasks, by definition, are not Stories. So your "issuetype = story" is excluding them from the results. Maybe try "issuetype in (subtaskissuetypes(), story) and status != Cancelled"?

Two possible reasons 1. You haven't actually set a resolution - a lot of people new to this consider only one of the transitions and don't look at the edge cases where things move into a status via a less-used transition. Usually happens when there is an "all" transition that is right, but another one has been added for…

The instructions are phrased to try to answer the question "how do I make a workflow active", but that question comes from a misunderstanding of what "active" means, so the docs are not actually that helpful. You do not "activate a workflow". The active flag is not something you set, it is a reporting function - when set,…

No, that's not right. An issue is crossed out when it is resolved. That is just when the resolution field has a value (and it does not matter what that value is called). Unresolved issues have an empty resolution. Status is irrelevant. But, you do need to think about it in your workflows - you need to define which status…

I don't think you can do this with Automation, you'll need something that can run the search and return the true count into your field. I'd recommend a Scriptrunner listener triggered by any create or delete event, and "move" as well (As it will need to calculate for two projects when an issue moves)

How is your workflow scheme change handling all the migration compatibility checks? Are you planning to do the same with issue type changes?

I'm afraid not, Confluence Cloud does not yet have a way to support an app doing either of those things (unlike Server/DC, where you can get things like "Labels Cage", which is capable of both of them)

An exported list is not going to help you much. It could well be obsolete within minutes of you exporting it. It's also clumsy and hard to search, because you'd be generating hundreds or thousands of lines of cross references. You will find it a lot easier to focus and drill-down in the UI. For example, if you simply look…

What question would that answer for you? I can't think of a use for it beyond wanting to know a bit of history. You should be able to work it out for a paid plan, by going back over the invoices for it (but bear in mind it was probably created as a trial, and the invoicing only started a short while after the actual…

Welcome to the Atlassian Community! Jira Service Management is not an email / newsletter system, it's an ITSM tool built on top of an issue tracker. If you send it emails, these will be raised as incoming service requests (with an issue behind them for your agents to work on), outgoing emails are generated by agents…

You need to be doing this in Atlassian Access (you have said this is a Cloud system, which can only be connected to Active Directory by Atlassian Access). Have a read through https://support.atlassian.com/provisioning-users/docs/provision-and-sync-users-from-an-identity-provider/

No, but yes. Issue security works at the project level, not issue-type level, but as you can use different workflows for different issue types, you can make it work pretty much like that. There's a couple of good recent answers to much the same question that I don't want to repeat -…

No, there's no way to do this. The key/ID of an issue must be unique, it would be pointless having one that is not. Why do you think you want to do this? For what reason would you want an issue to have the same ID as another? What is wrong with linking two issues together? An issue link shows the relationship between the…

Welcome to the Atlassian Community! I think you might have clicked on "help with documentation/issue-tracker tool" instead of "help with Trackspace" and landed here in a place where we don't know much, if anything, about your Trackspace or identity systems. I think you need to ask this question in a…

Welcome to the Atlassian Community! No, Atlassian do not have a Test Case management tool. Either as a standalone service or their own app that you'd add to the Atlassian stack. Some people do implement their own test-case management systems inside Jira, using the issue objects to directly represent plans and cases, but…

The option won't be offered if it is already enabled. Could that be the problem? (Note that Jira's default permissions often default to "any logged in user", so it might have been added already, without you doing anything)

Welcome to the Atlassian Community! Yes, you might be getting confused by site and space (but it's not a surprise, these are not simple or particularly intuitive systems!). * At the very top level, there's your organisation or company (although "organisation" has another meaning within Jira service management, so I'll just…

The include/exclude work off regular expressions, so what I would do with your settings is * Minimum: 3 * Maximum: 7 * Exclude: <regex for header 5> Problem is I'm rubbish at Regex, I'm not sure what to actually write there.

Welcome to the Atlassian Community! It's in the downloads section. Go to https://www.atlassian.com/software/jira/download. and look for older versions. Find the version you want and click on "download". It'll ask you to select an operating system.

Yep, although I've pretty much moved off Dropbox recently, so it's not a big problem for me. I am curious as to why Dropbox have chosen to do this. There's nothing on their site about them replacing it. I wonder if someone else might write an alternative, but I think I would * Contact Dropbox and ask them what the plan is…

Mmm, this catches out a lot of people - admin means admin, not "can do anything" or project permissions. Making them an admin might not give them browse project. You have to check the permission scheme - to whom does it grant "browse project"? And is that user included by the rule?