Nic Brough -Adaptavist- Expert

I've found the problem with "hold" or "blocked" status is exactly what @Scott Theus says - people don't understand what it really means, and so you really need some form of explanation of why they've been put into that status. (To be clear, it's not the status that is the problem, it's the "why did you do this"). It can be…

Ohh, that's a good question. I've got a lot of memories from holidays and I really can't say that any of them are the "most" memorable. My parents did (and still do not) do what most people think of as English holidays - they always look for something a bit different, and I've inherited that. But I am going to try to stick…

Heh, my history is "started with Jira 2, joined Adaptavist as a consultant a decade later, and have been there almost another decade". Scriptrunner became an Adaptavist product 18 months after I joined! I think you're right about adding that sort of function - it really won't help answer the question any better than just…

Actually, no. We've had a lot of problems with Forge, but they've all fallen into one of three categories * Outage that Atlassian announced * It doesn't support what we're trying to do * Our app is doing something Forge isn't really for (that's a bit entwined with #2 - another way to put it might be "we're trying to push…

Some (and that's npt a small "some" - it might even be a majority) will work fine as DC apps without needing to do any conversion. But the doc @Dave Mathijs points to absolutely is the doc you need to read and digest in order to understand what you *might* need to do to make your app cluster-aware and scalable.

Lanuage is a lot more complex and nuanced than most of us think. Working with people using a language that isn't your first is hard, and the people on the other end of that have a LOT more to have to do. I do not know if it is the same in other languages, but I feel that English is complicated and hard to learn. I had a…

Jira is an issue tracker at it's heart, and "ticketing" system is a sub-set of that. All "tickets" are representable as issues, off-the shelf in Jira, but not all issues are "tickets". As @John Funk and @Dirk Ronsmans say, Jira Service Management is likely to be the best option for your "tickets". It allows people to…

Welcome to the Atlassian Community! This means that your system does not have a "part request" project set up, or you do not have the permission to create issues in it if it does exist. You will need to talk to your admins about getting the permission, and possibly adding the project for it.

If Butler can't run something, there's a reason, and it's going to stop other things running it as well. You need to look at why Butler can't do it, not replace Butler with something that will fail in the same way.

You can have multiple workflows on a board, but that is a distraction from your question. You need to look at your boards and backlogs as selective views of the same set of issues, they're not separate items.

This begs the question of what they are sending and why it now appears to be invalid. I'm not saying they are doing anything wrong, my guess is that Jira was discarding invalid data before and is now giving warnings instead of throwing it away, which is an improvement. But there's not a lot we can tell you without knowing…

@milynnus is completely right here. Trello is absolutely the wrong tool for your organisation. Trying to do this all in Trello is going to tie up your administrators for years, and waste most of your users time too. You need, or want, a proper issue tracker for this. Of course, the Atlassian community is going to recommend…

I am with you here. The Jira UI and REST interface will be telling you about the fields, so it has to be what the AJAX is doing somewhere. I've never tried to use AJAX to do this, I'm quite a low-level coder - I kick Jira with a call like "show me the whole issue" and it does, then I have to think about what I asked for,…

I might be putting words into Steve's mouth here, but the answer is mostly "yes". A couple of years back I was talking about "ripping out" the standard Confluence search, but stuff has massively improved since then - you can now completely ignore the built-in search and use a different one, such as Swiftype, now. You'll…

You shouldn't find any (significant) problems with quite large key-lengths - my users on 16k do mention it can be a bit slow at times, but they're in an industry where everything is slowed down by security - I'm not just talking encryption, it's taken me an hour to get to the right meeting room because of extra (partly…

Welcome to the Atlassian Community! Not on Cloud, Atlassian don't want you to mess up the configuration for it. You should not need to unlock it, so the follow-up question here is going to be "why? What do you want to do that might break it?"

Oh, and I forgot - none of those words are Atlassian-speak. I was in various Scrum and Kanban teams before the Agile manifesto was written, let alone Jira or its more "Agile" functional support!

Welcome to the Atlassian Community! It is more about consistency and context than hard and fast rules. If I write one of those phrases somewhere in a page or post, then I will try to capitalise all of them, or none. For example, I will try to stick to Scrum and Kanban when talking about boards, you will (hopefully) not…

Not quite unfixable, the main thing you need to look at is who else you gave admin rights to and then ask them why they removed yours. Atlassian systems do shut down when there are no admins looking at it, but they have coded defensively in some places - you can't leave an active Atlassian system with no administrators,…

Welcome to the Atlassian Community! An issue will have multiple sprint values when it has passed through more than one sprint. Looking for issues that have a certain sprint on them is sort of missing the point of sprints, and it is not really that useful when you're doing sprints (no-one really cares what sprint an issue…

Welcome to the Atlassian Community! What type of board is it, and are you an admin for it?

Ahh! Thanks, that makes sense now! I'm afraid the "new editor" doesn't support the nesting of formatting sections (it's still got a long way to go before it becomes as useful as the old editor)

Could you explain more about what the problem is here? I can't see anything wrong with your screenshots of limited bits of the issue.

Welcome to the Atlassian Community! That's not what versions or sprints are for. There's no way to associate a sprint with a version directly, versions are markers for issues. If you want to equate them directly (give a sprint a version), then there's a really simple option - stop using versions, you don't need them…

Yes, I think we are going in circles. The problem now is what I said in my original answer - another admin has removed your admin rights and you need to talk to them about getting it back. We can't tell you who they are, we have less access to your site than you do.

Welcome to the Atlassian Community! To quote for adding a new app, go to the marketplace, find the app, and look at the pricing page. To quote for writing a new app, your developers will need to estimate the work involved in writing it, putting those estimates on to the stories and issues they're going to use to track the…

But what do you mean by "normal numbered list"? What is that in Confluence? What macro or function are you using to create these lists?

Welcome to the Atlassian Community! This will be because you have used the software in a way that is chargeable. You agreed to this when you signed up. But the emails about costs and licencing have been generated by a robot, it's all automated. Atlassian are not going to chase you for a few dollars if you are going to…

Sorry, what is a "normal list type"? Space list, Page list, attachments? If you type /list to get the range of macros you might be talking about, can you tell us which one you are using?

Welcome to the Atlassian Community! Depends on who you raised the issue with, and what your (support) agreement with them is.