Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! I can think of three ways to do this, but all of them depend on knowing how you are sharing the "shared" directory. If you cannot access it, there's nothing you can do. Two of them are going to need you to write an app, not just a script, and the third is going to require you to code…

You do understand how to change email! The problem here is that your new email already has an Atlassian account. I am not 100% sure I understand what you are trying to do here (or why), but I think you are trying to change the ownership of your (new) Jira and Bitbucket systems. You can do this by logging into them with the…

It does not work because it can tell the issue is in a state of flux and hence not ready to be transitioned. You need to move to doing this properly, which means "not in a post-function". Whether that's creative workflow conditions and validators, or "fast track" transitions, or listeners, or something else, I can't tell…

You will need to raise this with Atlassian support (unless you took a backup before you let the system lapse). However, free and starter users are not supported, I'm afraid Atlassian won't even look at the backups to see if your site could be restored if you were on a free or starter tier.

That is one way to do it, yes. There is a better way. Agents (the folks running the Service Desk) have a link in the issue view for "create linked issue". This pops up an issue create type screen, where the agent can select the project to create in and so on. This creates an issue in the target project, with a defaulted…

I am not quite sure it is right, but it looks close. I assume this is in the Service Desk project. It should: * Run when an issue is assigned to someone * Check that it is assigned (stop if it is not?) * Create an issue (task) in "Global platform" * Transition the new issue to the state the service desk project is in (if…

You have to be a site admin to see the whole site details.

Welcome to the Atlassian Community! Good question. But I am a bit stuck on what is wrong. Burn-down, burn-up, and work-scope are not the same thing. Could you tell us some more about what you are seeing and what you expect from these reports?

Welcome to the Atlassian Community! Confluence is written in Java, and although it is better at memory handling than C-based languages, it still has many (frankly <swear word> annoying) quirks. As a coder, I don't believe I should think about memory most of the time (so I never try to code in C-based rubbish), but Java,…

Hi @pkruger , Welcome to the Atlassian Community! You should stop looking at the database. It was not a great design in Jira 2 and it has gone downhill as the software has evolved. It's fine as a data store, but it is the last place you want to look for reporting. The "Time Category" field you are looking for is buried in…

Welcome to the Atlassian Community! There are a few options, although I will say only the first can be recommended, and it is pretty much exactly what you said. There is another recommendation - do not try to upgrade as part of a migration. It's fine to do it before or after the migration, but don't include it in the…

Welcome to the Atlassian Community! The most simple way to do it is to upload the files to a Confluence page, and then refer to them in macros that read attachments and format the data in them nicely. But that does mean that you will be working with static data. If something on your other server changes, then you'll need…

Welcome to the Atlassian Community! Yes, you can do this, if you carefully plan the mapping between the workflows in the two projects. Automation has a load of ways to trigger functions, one of which is "issue is transitioned", so that's easy, but the action will be a bit more complex, especially if your workflows are…

You really should not be trying to do this in a post function. One of the reasons workflowTransitionUtil was deprecated was that people were making a mess of their data using it to do that. There is a much lower-code option here. I'm going to think in simple approval flows I have used before, and my sample workflow section…

What do you mean by "generate a velocity chart"? You don't need to complete a sprint to see the velocity charts - they're dynamic (generated when you look at one) and always available.

Technically, it is respecting the workflow - a user has create permission and an "all" transition into the status. It's a terrible implementation. When it was announced, I had to turn it off in dozens of systems, and then explain how to find and clean up the mess it had made. If it had been implemented properly, it would…

Welcome to the Atlassian Community! The installer runs and installs Jira, then starts it up. You then visit it in a browser, and it will run you through the setup steps from there, including getting you to visit Atlassian to get a licence (if you don't have one already) But, you will not get a new licence for Server, of…

Welcome to the Atlassian Community! Date/Time fields in Jira are "epoch" time; the number of seconds elapsed since a fixed date (00:00:00 UTC on 1 January 1970 on Unix-like systems) and then every millisecond after adds 1 to it. (Yes, next Y2K problem lands in 2038...) So when you're comparing date and date/time, you…

You should ask this as a new question. Only a couple of people have been told of your comment, and it won't get any responses here.

Welcome to the Atlassian Community! I think that's because you are passing a string into the call with "projects". The call is expecting a list (even if it is a list of one item!)

As covered earlier, you need the field on the create/edit screen (note that it may be named just "Level" in some places, there's a couple of places where it is inconsistent), and you need to have the "set security level" permission. But there's a third thing - you have to be selected by any security level that you want to…

If you don't want to turn it off for everyone, then you can do it in the workflow. It's a bit of a slog, but you'd need to replace every "all" transition with a new (shared) transition that comes from every other status in the flow.

Sorry I misread your first post about where the automation was. Automations don't trigger other automation, as you could easily create an unintended cascade or even infinite recursion if you get it wrong. Click on the "rule details" in your screenshot, and look for the "Allow rule trigger" check box. I'm usually very…

I know, as I said, status is not a field. You'll need to look at what the trigger is for the rule.

The only way I can think of "fixing" this would be to stop using multi-select lists. Allow only one "component" per issue. If you have a short list of a couple of distinct components, you could do something like * DP component: Single-select list, options 1, 2, 3 * EQ component: Single-select list, options 1, 2, 3 * Other…

I kept the example simple, only working with three components. There is no way to do a report that is inaccurate like this. A report will always give you a count of the components when they exist.

The time tracking report in a project might give you something useful, but otherwise, you'll need to take a look in the marketplace for apps that work with time logs.

Yes, exactly.

Your fields in bold are not all in the issue navigator view, which suggests you are exporting from a different filter with a different set of fields.

Are you sure you have a custom field called "Manager"? You have used "manager" at the start of the question.