Nic Brough -Adaptavist- Expert

There's no easy way to work this out because the keys that belong to other accounts should not be shared. If you shared the key with someone or used it with a different account, you should already know who it is. If someone gave you the key, you will need to ask them. If you have no luck chasing it down, you can raise a…

Without a contact page, all you can do is ask people in your organisation who also work with Jira who the admins are. Start with the people who asked you to use it, the people you asked to create the project for you, or the people who gave you your account.

Welcome to the Atlassian Community! Do not put sprint estimates on sub-tasks. They are not sprint items, they are fragments of their parent story, so putting sprint estimates on them makes no sense, and Jira won't look at them. I can't replicate your backlog behaviour - if I create a task with an estimate and go into the…

So the question there is why you have set up a system where people are not directed to the right place to raise things. It makes perfect sense to not be able to automate things that should not be done automatically!

It's not weird, it's logical. Computers are logical engines, you have to be precise with them. Humans are not, we can make assumptions!

<grumpy-Nic mode on> No., there is never a case where moving a support issue to a development issue is right. In Jira, this will destroy the customer request, it makes it look like you have deleted the request they have raised, and destroyed the communication channel with them. You are doing absolutely the right thing in…

This is not going to tell you a lot. The access is such a complicated mess, a simple list will be mostly unusable. Talk to your project admins, ask what they want, and how they would like people to use their projects.

What do your users look like inside the user directory? Could you show us one of the entries in your screenshots and the lines above and below them? Is it only one directory?

Good news that it has started working again! Thank you!

If you only want to look at Project B, then just add "and project = B" to the query.

This is done with permission schemes - it is what they are for. Your only option is to work with the schemes (and have a look at why you think people might have different privileges just because of their access route - that sounds wrong to me)

You need to set it in the email channel settings.

In the "create issue" step, look for the "choose fields to set"

Your licence will need to match the number of users you have in your Confluence Cloud system, even if not all of them will ever use it. Last time I looked, the pdf exporter had no way to limit its usage, it's simply available to all users. For custom pricing, see what Andy said!

One of the ones I'm thinking of had a process where they would take a laptop with the latest git repo into the data centre, sync with Bitbucket and then disconnect. The other one broke the airgap - every Tuesday afternoon, the airgapped network connected to their main network and synchronised the git repos. I suspect there…

Welcome to the Atlassian Community! What do your users look like inside the user directory? Could you show us one of the entries in your screenshots and the lines above and below them? What are you using for a user directory? Crowd, internal, an external directory of some sort (LDAP, AD, etc). How is that configured, and…

I cannot speak for Bamboo, but I can say it's definitely not a Cloud-only strategy, just Cloud-first. Atlassian have a very large user-base for Server/DC, and the revenue from DC installs from people who cannot or will not go to Cloud is significant to them.

Welcome to the Atlassian Community! With a database client of some sort. For my databases at home, I tend to use psql and phppgadmin for most, and mysql for the rest. You should probably talk to your database administrators about this.

See https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Welcome to the Atlassian Community! Do you mean the number of users you have granted access to JWM? My guess is that you are looking at a Jira system that has users licenced for Jira Software and/or Jira Service Management. People with these licences get access to JWM. You can have loads of people using Jira, while showing…

Welcome to the Atlassian Community! There was an incident earlier, but it's been fixed. See https://bitbucket.status.atlassian.com If you see problems in the future, check with status.atlassian.com

Welcome to the Atlassian Community! Yes, you can run Bamboo inside an air-gapped network (I say network because I know of two organisations running Bamboo and Bitbucket on one primary server on a network with a load of secondary servers doing the builds. There is a network there, but the network is only for builds and has…

There is no way to do this. The database picker field does not contain the actual data, it contains a way to look up a value in a field. When you export it to CSV, it gives you the value, not the lookup. So if you import it into another database picker field, it won't work - the data you're importing is not what needs to…

It is important to understand what Atlassian is doing with Jira Software. It supports Scrum and Kanban, of course. But the implementation of sub-tasks is a bit of a hangover from the original "scrum" process (and totally accurate for Kanban) whilst trying to not to annoy people doing Waterfall. Sub-tasks are not sprint…

You have superb timing, the next Community Advisory board is only a few hours away, I'll see if I can ask about Aurora might handle it better.

Ok, so the issue is somehow not matching one of three things: * The board filter. I talked a lot about selection of issues, which comes back to "a board has to be looking for it" * Is it "done", so it doesn't get shown? * Is the board configured to show it? A quick way to get this solved might be to show us a bit of raw…

Hi KathyN, If this is what I think it is, then they have a legal requirement to get that information. The only way to proceed would be to get your external partner to answer the questions. But there are a couple of other things it might be. Could you give us a screenshot please? Some rough ideas of what you're trying to do…

Welcome to the Atlassian Community! It's good to ask this one early! Boards are not containers for issues, they are a view of a selection. I think you already understand that the projects are containers. An issue can only be in one project, but it can appear on many boards, so a change to it from any board will affect it…

The url won't change because you have moved on to Oauth. Have you adjusted the URLs to match your Cloud system?

Ok, you have configured the email not to set the reporter. Try including a copy of "your email" in the reporter field.