Nic Brough -Adaptavist- Expert

You could point it at your database, but don't. The Jira database is not designed for reporting and it's an utter nightmare to interpret. It will take you months, if not years, to make sense of it in Quicksight without crippling your database server's performance.

Log in as an admin, then * Create a new role * Edit the permissions scheme(s) to use the new role * Possibly edit the permissions scheme(s) to remove the old role * Add a test user to the role Then, with the test user, log in and test what they can now do in the project(s)

Behaviours on Cloud only works for a few types of custom field, and only on the create screen at the moment (not view or transition). We're working on it. See https://docs.adaptavist.com/sr4jc/latest/features/behaviours

So it's nothing to do with locked fields. You are trying to create a filter based on a custom field? Is this project a team-managed Jira work management project? These don't have configurable quick-filters beyond the basic system fields yet.

Yes, a huge amount of us do. Especially the Atlassian partners. Where are you stuck?

You can't do this without using a filter. The filter is what a board (and it's backlog) are defined by. Your only option is to take the issues you made (re)opened in the board when you changed the definition of done into a sprint and move them straight into the done column to tell Jira that they are done again.

You don't. You need to set up your board so that done is done. Only issues in the last column are done.

Scrum teams rarely rank in the board, it's not that important once an issue goes into a board. Kanban teams tend to rank in the board, but mainly in the "to do" columns. No Agile team ranks by priority. Most don't even bother having a priority.

Welcome to the Atlassian Community! Please, stop SHOUTING, it is hard to read and many people find it quite rude as well. Trello is not an issue tracker or people tracker, it is more of a to-do list or "fridge magnet note" pin board. It is not designed to track people's work, performance, or productivity, it's just about…

This can get complicated. Virtual social events definitely have a place, and can be very useful. Adaptavist has had a "show and tell" hour every Friday for many years. It wasn't always done when we were smaller, but I don't think we've missed one since Christmas 2019. The rather superb Ryan Spilken has stepped up as a…

No, server licences went away a while ago. But you can still renew existing ones (through to 2nd Feb 2024, when all server products reach end of life) If it is talking about clustering, then you have a data-center licence, not a server licence. These can be dropped into Server installations directly, you don't actually…

No, you need to check your filters to see what they're doing with the sort order.

Welcome to the Atlassian Community! No, it's not done at that level. The hierarchy is spread across the project level, Jira Software, and in Advanced Roadmaps settings if you have that. Jira has two layers in the core. A project can be set up to have many different issue types, but they are of two types - base and…

It would be nice, but it's certainly not a basic feature. Ranking is not something people would usually do when changing the status of an issue (and vice versa)

Ok, it's either a non-marketplace app (in which case, you'll need to contact the vendor directly), or you're not a billable person (you'll need to ask who is, and talk to them), or it's part of your Bitbucket licence already (same answer as "you're not the billable person")

Ok, but what have you set up to process incoming emails? A mail handler? A JSM email channel? An app?

Welcome to the Atlassian Community! The best you can do here is start again. Create a new, empty Jira Software site, take a backup of the current one, import that into the new Jira site, and then delete all the projects you don't need from it. And, of course, delete all the projects you have migrated from the current…

Welcome to the Atlassian Community! I do not understand your post. A search in marketplace finds the app, and the links given in the support tab lead to the vendor's website which talks about the app quite a lot. Could you explain what you are missing here? What is the actual problem you have with accessing marketplace and…

Welcome to the Atlassian Community! Locked fields are locked to prevent us making mistakes like mis-configuring them. The lock does not stop you creating or amending content in them in issues, and it has nothing to do with filtering (the lock actually prevents you from removing the ability to search on them) So I am very…

Fields are usually shown to the users by default, so I'm not really understanding the question here. Do you mean you are looking at the customer's requests, rather than the issues that will show everything to your people?

I will refrain from voting - a third of the list are Adaptavist customers (one of whom I worked with for 3 years), so I'm biased.

Welcome to the Atlassian Community! No, there's no way to hide or remove the comments, other than deleting them. Why would you want to do that? What problem would hiding comments solve?

Your issue type is configured to require the field "release channel". You'll need to fill that in during the issue creation. If you can't, then you will need to talk to your admins - either get them to remove the mandatory flag, or get them to add the field to the issue create screen so you can fill it in.

If you use a trace route tool, it will tell you which server is refusing your connection. If it turns out to be one of the servers in Atlassian's IP ranges, then it will probably be because of a blackllist.

The usual way to do it is to set a resolution in a post-function on the transitions that go into status you consider "ended". You can do that with an automation as well, of course. But you're saying you want the trigger to be the change of status category. Automation doesn't have that available as a trigger, (it's not a…

Welcome to the Atlassian Community! I am sorry, but the question is a little unclear to me. Are you trying to change the status of an issue, or are you trying to rename a status? If it's the first, then you'll need to push the issue through the workflow until it reaches the status you want it to be in. If it's the second,…

Do both region fields have the same list of options?

Welcome to the Atlassian Community! I'm afraid there's no way to do it in one go. Changing the column means you are transitioning the issue through its workflow, which is a process that does not cater for re-ranking at the same time.

This does not answer your question ( I'd just say "look for an app that can do this", as @mauricio.groth already said, and of course, mention Scriptrunner because I'm an Adaptavist) but one thing you might want to consider is adding validators to your workflow. If you create a validator that said simply "fail if <value> !=…

Field option lists are held in contexts, and those contexts apply by project and/or issue type. They don't change by user. The best I can suggest here is: Have a single context, with all the possible options in it, and then use Behaviours to remove options from the list depending on the active user. This does make for a…