Nic Brough -Adaptavist- Expert

Hi Chris, It's the same answer - get the filters for the boards fixed. I missed the first comment from 3 years ago at the time, but there was not a lot I could do with it - it didn't tell us about the filters or board configs.

This couldn't work - if you changed the permission scheme (which you can't with Automation), you would be letting all the users to delete any issue when enabled (unless your automation was adding and removing the individuals, which could get very complex very quickly) A better option is to work with the workflow. You can…

No problem, that clause you've added there will throw out all of the other issue types because there is "and issuetype = Prod Defect" in it. Try replacing (priority = Unassigned AND issuetype = "Prod Defect") with ( (priority = Unassigned AND issuetype = "Prod Defect") OR issuetype != "Prod Defect")

To be clear, I mean the target user, not the person doing the (re-)assigning.

I do not understand the question. If you change the name of your site, there's no redirection involved.

Welcome to the Atlassian Community! I'm afraid there's no screenshot attached.

Welcome to the Atlassian Community! A JQL quick filter like this should do the trick: !(Priority is empty and issuetype = bug)

The "Jirashell" I've done a little bit with in the past is a Python library, so yes, you would be working in Python when coding with it. You don't need anything else - the library helps you write Python scripts that talk to Jira over its REST API.

If you have not got a Jira Cloud system already, start with a trial at https://www.atlassian.com/software/jira

A sub-task is a fragment of its parent base-level issue. A base-level issue type (story for example) can be included in an Epic. Now the quirk here - Epics are a modified base-level issue at it's heart, so it can have sub-tasks as well as linked base-level issues. "Σ-Time Spent" and "Time Spent" are calculated fields…

I'm afraid there's nothing I can tell you about your code that is failing to authenticate, you'll need to debug it. There is one other possibility that may cause this - if your code is hammering the REST API with a lot of calls, it may be failing to authenticate because it's overloading your system.

Scriptrunner doesn't have mail send functions in it, but you can write them - see https://community.atlassian.com/t5/Adaptavist-questions/Send-email-by-script-runner-CLOUD/qaq-p/862709 for a sample.

See https://support.atlassian.com/organization-administration/docs/update-a-product-url/ for changing the url. Migrating projects from one Jira installation to another is a completely different story. I would start with a look at the Jira Cloud Migration Assistant first (it can do Cloud to Cloud), then look in the…

There are two things that a user needs to be assigned an issue. * They must be an "Assignable user" in the project permissions. * If this is a Jira Service Management project, they must be an Agent. Only Agents can work on the issues behind the requests in JSM projects, are you sure your user is an agent and not just a…

Welcome to the Atlassian Community! You will need to use the ranges given on the Atlassian support site, you do not have any choice. There are not too many of them for most methods of whitelisting

Welcome to the Atlassian Community! On Cloud, all domains will be <something>.atlassian.net - you can change <something> in the site settings, and keep everything (it's not moving anything, it's changing the site's name and location)

Any version your version of Jirashell works with will be fine. Jira does not have a pip install, Jira is a service that you download and run on your servers, or sign up for a Cloud install where Atlassian will run it for you. The Jirashell I've used is a utility that helps me (code for) talking to remote Jira services.

We would like to help you with that, bu it's hard to tell you where to look when you have not described what you are doing and seeing.

Jira does not have conditional fields - you either get a field or you do not.

Welcome to the Atlassian Community! This is an absolute violation of security, you should never share access tokens.

Welcome to the Atlassian Community! Confluence does not have the ability to do that. You'll need to identify what you have added to or configured in Confluence that might be trying to do it.

That would be best done by clicking "create issue" in the menu bar.

Ok, so how have you set up the email handler or email channel to read the mailbox the replies are being sent to?

Welcome to the Atlassian Community! The main part of the answer is a simple "use the 'move' option to move issues between projects" Issue ids (which humans barely see when using Jira, they're the unique ids in the database) will not change. The keys will. The new key for any moved issue will be the new project key and the…

Generally, shared resources will have a URL that the directory or service is exposed to, so just give people the URL for it.

Welcome to the Atlassian Community! There's nothing built into Confluence that does this, but you can get apps that do it. The function you are looking at is something I think of as "citations", which is a bit more specific than what you'll want to look for in the marketplace - "footnotes". If memory serves, Adaptavist's…

The pages have been redesigned and the link I gave no longer lands on the page I was aiming for. However, that page does still have the links to "create support request" that you need to be using.

I am only suggesting creating a new project so that you can see what the templates created when you first set up the project. "Reverting" changes should indeed be made to the current "real" project.

When you create a new project, you select a template for it, which goes on to create a load of settings and schemes that Atlassian think are appropriate for the project type you have selected (unless you choose "share existing schemes with an existing project"). You can't do a simple "revert" back to these, there's a lot…

You will need to use the password you set up when the account was created, or whatever you have changed it to. If you do not know the password, you will need to use "reset password" in whatever you are using for the user directory for it.