Brant Schroeder Community Champion

You can use this article. https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html Basically you will want a local account that is admin. Then you will want to change directory order so local is the first account. You can then login and change the admin account to have the proper rights. so you…

Are you using a proxy? If you are it would be really easy to handle there.

Anyone who is not the reporter on the issue can vote on issues. That is the default behavior of JIRA. So there is not a delivered way to limit number of votes over a period of time. I don't know of any plugins in the marketplace that provide this functionality either.

A board selects a set of issues. If you create a new issue, it needs to match the criteria for that board. I suspect your board says something like "project = X" and you've created the issue in project Y, so it's not in the backlog. Or "project = X and status != new" and the new issue is in status new. Or... well, there's…

I am assuming that you are using the Atlassian cloud. If that is the case then your base url has to match the url presented by your OnDemand account, and that cannot be changed. You can arrange with support to get a new OnDemand account with the new url you want and then export and import.…

Sorry meant to say self hosted and since you are you should check the logs and see if you are reaching the allocated ram threshold, is garbage collection happening often, are there any errors around memory usage. You might just need to bump in confluence the amount of ram the application is using to resolve this. In fact…

Atlassian is currently working on different and new archiving options for JIRA. At this years Summit they were collecting feedback. They also sent out a survey on the issue. While there is no option at this time to do what you would like without manual work involved, this is a known shortcoming and it is hopefully finally…

I was able to validate the same behavior. Looks like a bug in the software. You should submit it to Atlassian.

Removing Yourself From a Team You will always be able to remove yourself from a team. Scroll down until you find your own username, where the "Remove..." button will be replaced by a "Leave..." button. If you are the only admin of a team, you will need to make someone else an admin before leaving, or delete the team.…

Atlassian uses a custom UI that uses their REST API. There is a company Refined Wiki, http://www.refinedwiki.com/, that allows you to customize confluence and the service desk portals easily and might be worth looking into their plugin.

Even with all of the notifications unchecked in your confluence settings you will receive emails on items you are watching. Go to your settings and select watches. Stop watching everything under there. This should stop most of your emails. You will receive emails for @Mentions still but it should be a lot less than what…

If the person is watching the page then they will be notified. Otherwise to be safe an @mention is the best way to ensure that they get a notification.

Can you please post the section of the logs where the plugins are loading and sections of the log that are showing error.

I have had this before. We had to remove and re-adding the user directory to resolve the issue. You should try this in your test environment or snapshot before doing so. I think we had to change the ID in the database to prevent loss of roles as well. Not positive though it has been about a year since we ran into that.

Are you bringing both projects into the Program in big picture? If you are then you should see all of the issues listed on the left. You can then structure and link the issues appropriately in the gantt chart. You can use the arrows at the top to structure the issues in a meaningful way. click on the PQR issue you would…

Are you getting any errors in you JIRA logs? Are you running JIRA behind a proxy? Are the files really large?

Office files are acceptable. We use them all the time. Are you having a specific issue or error that is being thrown when users try to upload?

You can go to Space Tools > Configure Sidebar. There you can add links under the space shortcut that can reference any link you would like. (ie: Web Link or any page in confluence you have access to.)

You can close your account by going here: ttps://id.atlassian.com/manage/close-account

I have templates with tables and we are able to edit. Are you able to edit tables if you create a page? Also what happens if you save and then edit the page again is it still not editable.

If you would like them to use the user management tool in the admin section they must have the JIRA admin role. If a user is part of a project then users that have the Global permission Browse users can see user information by clicking on the user on a JIRA issue. You could always create a project that has jira-users…

If you would like information to be searchable in JIRA service desk that is in another wiki you will have to migrate that into Confluence. there might also be a plugin. You can learn more about migrating content here: https://confluence.atlassian.com/conf51/importing-content-into-confluence-336169436.html If it is already…

Are you using cloud or server?

You can do this via service desk automations. There is a delivered automation "Keep on top of SLAs" that will get you started. You can find more details here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

This is a known issue in 7.2.1. You can find information about it here: https://jira.atlassian.com/browse/JRASERVER-62459?src=confmacro

There are different vendors that offer single sign on solutions to cloud and server. Atlassian has Crowd for server and recently released identity manager for cloud but I have not used either. Confluence is a per user license and authenticated users. So you would need a 1000 users if that is the total number who will be…

Rose, We currently do this with multiple service desks. We have two ways that we input the information depending on where it is coming from. We have one system that cycles through the batch and sends the tickets into the service desk. Our other system uses the JIRA API to create tickets nightly via the batch. It reads…

The text in the page title does not allow for any formatting or HTML. So there is no way to add superscript.

Suresh, On the new instance you will need to install the same version of confluence you are currently running. You can then migrate the DB and the Confluence core files to the new instance. Then you will need to upgrade to the latest version. Make sure you check the release notes so you upgrade in the proper order. Some of…

Chris, You would need to integrate confluence into your single sign-on solution. Are you using cloud or server? If confluence is public then there is no licensing issue. If they are authenticating in then they would need a confluence license.