Brant Schroeder Community Champion

Can anyone else login to Confluence? Are any of your other accounts setup as an admin in Confluence? If you have no other admin accounts that can access confluence you will need to setup a local admin account. You can follow these steps to gain access…

The service desk sends two types of emails: * Customer Notifications - Customer Notifications can be updated by a project admin - https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html * Internal Notifications - Internal Notifications have to be updated and changed by an…

If you are an organization admin you can edit the account, I am assuming that you are just a site admin. You can learn more about organizations here:…

Thanks

Yes make it https:// and see if that resolves the issue.

We just migrated and those steps are correct. The file on Confluence that you will edit will be confluence.cfg.xml. Change the database settings to match the new database server and you are good to go. It also a good to check and make sure that the DB is configured correctly after the restore. (It should be but good to…

Did you go through https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html#ProxyingAtlassianserverapplicationswithMicrosoftInternetInformationServices(IIS)-PartB.ConfigureInternetInformationServices(IIS) step by step? I am guessing one of…

Alexis - not anything specific just looking for some insights on anything that were out of the ordinary of that one should be aware of that is specific to AWS. How large were the instances that you migrated?

There's a long-standing bug in the workflow editor in that it can only add a transition to steps that already have outgoing transitions. We've been waiting for a fix since the workflow editor got "draft" mode, and I'm afraid it seems to be a very low priority for Atlassian. So there's no fix forthcoming any time soon. I'm…

Sounds like JIRA is not starting up properly. Can you confirm that the service is running. You can also look at the logs like the error states to help narrow down what the issue might be. Without additional information it will be difficult to troubleshoot. 

The best way to do this would be to update the workflow so the only transition to done is from ready for PO.

Martin - I do not believe it is a bug but a change. If you hide the side navigation by collapsing it then it will not print. If it is showing then it will print.

Dale - I believe that you will have to do this through a app like JSU, scriptrunner or automations for JIRA. JSU and Scriptrunner you would use a postfunction on create in the workflow.

I believe that this community post will answer your question. https://community.atlassian.com/t5/Jira-questions/How-to-change-the-user-name-in-jira-cloud/qaq-p/595246

I would assume by the error it is giving and how clustering works that you need to turn off the additional nodes to perform a restore.

Eric - It is not delivered functionality so I looked for an app but could not find one. I always default to delivered functionality prior to looking for an app.

The only way I know of to get a breakdown of the actual worklog is using an app from the marketplace. There are several of them out there that can be used to export worklogs and their details.

You can only prevent deletion. Even if the individual restores an old version over the top of the new one that version is still in the history. Also anyone watching the page would be notified. If you have pages that on certain individuals should be updating and changing versions on you can use page restrictions and make…

Eric - I do not know of any app that provides this in JIRA and it is not delivered functionality at this time. You can go here and vote for it to be in a future release. https://jira.atlassian.com/browse/JRASERVER-63253

You can move attachments from page to page. When you do this the marco will include them if it is not filtering out the file type. https://confluence.atlassian.com/doc/manage-files-139415.html

You would have to have access to the core code to make that change which is not a possibility in cloud.

JIRA has a robust API and you could use this to build an integration. https://developer.atlassian.com/server/jira/platform/rest-apis/

Is it pulling requests in from your email account? Have your tried re-adding the email account to your service desk? (Before doing this make sure all mail has been pulled)

You should be able to use a JIRA Service Desk automation to transition the issue to your resolved status. You might have to make some tweaks to the workflow to enable this but it should be doable. (No required fields on transition and ensure that the status it is can transition to resolved.)

If you're adding links as 'Web links' in the dialog, Confluence treats it as an absolute link and won't update those links for any reason. If you use Search, Recently viewed, or just paste in the URL of another page in your Confluence site, Confluence will add it as a relative link and will update the link when you rename…

Can you validate that the user has a jira license.

in confluence for the accounts having issues what does it show as directory? Is if confluence or JIRA. If it is confluence that is the issue.

Does JIRA manage your accounts? Sounds like the confluence users do not have access to the JIRA instance and you need to create their accounts there.

Hourly rate range?

If you are an organization admin you can edit the account, I am assuming that you are just a site admin. You can learn more about organizations here: https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html…