Brant Schroeder Community Champion

If a user comments on a Jira issue and they are deactivated the comments still reside on the issue. The only way that they would not show up is if they are deleted. Even then you should be able to look at the full history on the issue and see the information.

Have you tried this: https://confluence.atlassian.com/jirakb/not-able-to-install-or-uninstall-jira-service-desk-addon-776830101.html

There is no way to do this with delivered functionality and there is not plugin that I know of that allows for this functionality. 

Since it is a single project I would suggest following this article. https://confluence.atlassian.com/adminjiraserver079/restoring-a-project-from-backup-950288979.html If the project needs to eventually be in AE I would suggest moving it there if you feel that they will never upgrade to 7.9. Otherwise move it to your…

You can add a JQL statement that contains (labels is EMPTY OR labels not in (...))

I believe you are correct. You can find documentation on it here https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html Scroll to the bottom about updating.

You will need to use a plugin such as scriptrunner to accomplish this. This provides a function that allows you to search has subtasks. There are also other apps in the marketplace that provide this functionality.

From what you shared the issue looks like it is in IIS and that the proxy is not setup properly. Can you double check all of your IIS settings.

Please check that you followed everything here: https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html If you follow all of these steps it should work for you. What you are describing sounds like the url is not setup properly either in…

If you have a domain or sub-domain already you can just redirect it to your portal. How to do this depends on who your domain host is.

Mike, This means that you are using the embedded SQL Database. This should not be used for production instances. Here is how to connect to the database: https://confluence.atlassian.com/doc/embedded-h2-database-145098285.html If this is a production instance there are directions on how to migrate off of the embedded DB.

This just means that the Status "In QA" does not have a transition back to "On Hold". You can click on the workflow to view what the transition path is back to the status "In QA". If a there is not a transition back to the status you will need to work with your administrator to make a transition back to the status.

Currently custom domain cannot be used with Atlassian Cloud products. Check out this question for a bit more information on the topic.

If you apply a sort on the filter associated with the gadgets it will render the issues in that order each time it loads. The two delivered gadgets you referenced, you will have to order them each time you open the dashboard. You can however create the same results through a filter and use the filtered results gadget to…

There is an open feature request, Allow turning off sharing request with Organization by default: * Jira Server - JSDSERVER-4382 * Jira Cloud - JSDCLOUD-4382 I'd recommend to vote for the feature request to show interest, and to watch it to be updated. In the meantime, this Community thread shows some workarounds: JIRA…

You can see how to do this here: https://community.atlassian.com/t5/Jira-questions/How-do-I-pre-populate-text-to-a-description-field-on-JIRA-Cloud/qaq-p/456606

On windows 10 one drive sync will automatically log you in. You can disable this feature or you can use a different browser like Chrome and I believe that will prompt you to login.

Not through delivered. I also do not know of any plugins other than this one to provide reminders. https://marketplace.atlassian.com/apps/1214272/task-reminder-for-confluence

Hide external links from search engines is there to help prevent spam links. You cannot add custom html in cloud and there is no way to adjust the robot.txt See the request: https://jira.atlassian.com/browse/CLOUD-5915

Content indexes are built on the server to ensure quick response when using the application. The indexes are built from the database data. I would suggest rebuilding outside of work hours as it may cause application slowness. 

You can not. You can see more here in one of my previous answers. https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-prevent-an-agent-from-creating-customers/qaq-p/661136 You can vote on a new feature request here to prevent agents from doing this -https://jira.atlassian.com/browse/JSDSERVER-5463

Choon - For cloud you will have to use an app from the marketplace.

You should look at this document to make sure your call is structured correctly. https://developer.atlassian.com/server/jira/platform/basic-authentication/ Towards the bottom of the page it talks about if CAPTCHA is triggered your will get the error code back that you are seeing. You might check and make sure that the…

Does that transition occur in more than one place in your workflow? If it does did you reuse the transition or has it been created multiple times? Also can you look at the logs of the automation to see if it is running and if there are any errors.

David - The component field needs to be on the screen in which you would like to edit it. Even if the field is on that screen it still has to have values associated to it in order to be visible. I would suggest adding values to the components section of the project and seeing if you get the functionality that you need. If…

I would suggest doing the upgrade first and then Migrating. When you migrate you have to migrate to the same version. If you are moving to Azure Data Center depending on your environment you might be able to take an image of the server and just stand it up on the azure, adjust dns and firewalls to ensure you have…

Karl - I am assuming this is the issue you get when starting the service. This is usually the issue and how to fix it: https://confluence.atlassian.com/confkb/unable-to-start-confluence-error-is-unable-to-bootstrap-application-could-not-make-directory-ies-home-directory-392890163.html

Are you using the same credentials in the browser and in Postman? If the credentials you are using do not have access to the space then you will get the message that you are currently receiving. 

You said that the Status is "Cierre por Usuario". The automation will fire on the transition. Please ensure that the transition from whatever status it is transitioning from to the status "Cierre por Usuario" is also called "Cierre por Usuario". My guess is that the transition is something else and once you set it to that…

Jyoti, This is only available to agents. If this is something you feel should also exist for customers you should submit a feature request to Atlassian here: https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440