Brant Schroeder Community Champion

Our main color is crimson which means strong.

My wife so I would have my best friend with me on the journey.

We have a small get together with cake and the CIO recognizes those that really went above and beyond and thanks everyone for their hard work.

Jerry, Glad to have you aboard. We use Jira and Confluence and are in the process of completing our Workday implementation. We have used it throughout the project and it has been a great success. Look forward to your questions. Brant

Jeff - Often times issues like this are due to the upgrade and most of the time are fixed by clearing the browsers cache. I would suggest doing this first. If you still have the issue after you clear your cache and you are using a supported browser (Chrome, Firefox....) I would suggest looking at the logs and seeing what…

You can install a marketplace app via file upload. You can learn more here: https://confluence.atlassian.com/upm/installing-add-ons-273875715.html Just follow the directions under installing by file upload.

Aarron, Sorry I apologize I did not look at the image well enough. It is not a workflow editor at all. The image above is a screenshot of the automation editor. On the service desk you can setup automations and that is what is being displayed in that image. Sorry for the confusion. Some more information about automations…

It is the workflow editor for the workflow associated with that particular issue.

Aarron, If you edit the workflow you can do so in text or diagram mode. Just change it to diagram. Thanks Brant

For cloud you can only configure one email address. You can use email aliases that route emails to the single address. You can vote for this feature here: https://jira.atlassian.com/browse/JSDCLOUD-798?_ga=2.9449269.1264103031.1570114074-84608491.1568402328 It is good to remember that the service desk is setup with a…

Jianzhou, Please submit an issue to Atlassian support - https://support.atlassian.com/contact/#/ they should be able to help you.

As an admin you can add a user property that can contain this. https://confluence.atlassian.com/cloud/update-roles-and-properties-for-jira-users-744721647.html You will then need to use a plugin such as ScriptRunner to write the condition.

Sarmad The custom fields that you create for user profiles are locked and populated through the app. I have not tried exposing them in the portal but do however have them added on the View Screen in the service desk. This allows our agents to quickly see that information. They can also hover over the user to get additional…

You can add a condition on the transition that would prevent certain groups or other requirements to be met in order to transition the issue. You can learn more here: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html For more advance conditions you should look at JSU or…

Sarmad, You will need to use an app to accomplish this. The one we use and have been very happy with is User Profiles for Jira https://marketplace.atlassian.com/apps/1212508/user-profiles-for-jira?hosting=server&tab=overview There are other ones in the marketplace but this one we like the best after evaluating them. I…

Ben, You can add a condition on the transition that would prevent certain groups or other requirements to be met in order to transition the issue. You can learn more here: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html For more advance conditions you should look at JSU or…

At the project level there is a report called workload pie chart that will give you information for that project. At the dashboard level I don't know and anyway to do what you are asking for without something like tempo timesheets.

Even if you are an admin the permission scheme on the service desk will determine if you can see issues and have the ability to close them. Look at the permission scheme and see what project role you need to do this. Since you are an admin you can grant yourself this role and then resolve issues.

Not a problem best of luck with your upgrade.

Victor, Sometimes JSU does not fire off because other updates have not occurred on the issue yet. Have you tried moving the post function you created to step 2?

Dwayne, I would past the key in one more time just to make sure that it is the same one in your licensing. If it does not update the expiration then you will need to submit a support ticket to Atlassian https://support.atlassian.com/contact They will be able to help you resolve this. I also deleted your attachment since it…

Since it is a single HTML file what is the difference between it and other files? Does it have JavaScript in it that could be causing the issue?

Laura, Is it only html files or are other files not attaching? Are all methods to attach a file not working drag and drop, browse, etc.? What version did you upgrade from and what are you on? Are you using a SSO solution? Is there anything being generated in your error logs?

There is not a delivered way. What is the reason driving this change?

Chris, Organization is just a custom field in Jira. You would just add something similar to this to your API call: # Set Organization (using custom field id explicitly) issue.update(fields={'customfield_12100': [2]}) # 2 is the ID of the organization on the project

CJ, All is just showing that any status or all statuses can transition to the To Do status. If you click the transition then you can change the name of what the transition is to go to the To Do status.

Casey, You are correct if you are creating or deleting pages then there is no way to turn off notifications for individuals watching the site. If you adjust who is watching the space it should help. Thanks Brant

Casey, There is not a great answer for this. Confluence sends lots of notifications by default since it based on transparency and collaboration. Typically it is the user that manages their…

Taelor, Each project has a set of reports that are delivered with Jira. https://confluence.atlassian.com/jirasoftwarecloud/reporting-764478415.html I would suggest using the time tracking report to view the following information: * Original Estimate - The original estimate of the total amount of time it would take to…

Dwayne, If you are the product owner you can login here https://my.atlassian.com/product and see your licenses and when they expire. It should correlate with what you see on the application page. Or you can contact support to have them confirm: https://support.atlassian.com/contact/#/ that your license is still active.