Brant Schroeder Community Champion

Arnaud, The issue number is core to how Jira Service Desk works and generating your own if possible could lead to possible errors. I am not really following the issue here. Even if you were to generate the number on your own it is irrelevant to the end user because they would not know it is being randomly generated and you…

Great information, thanks for sharing.

Greg, Atlassian doesn't officially support encrypted databases - that is, Atlassian Support can't help if you experience configuration issues with encrypted fields. Some folks are definitely doing it. There are also options like Encryption for Jira that allow you to encrypt portions of Jira (attachments and custom…

Thanks Peter have you thought about writing an article that contains more detail about Jira Align launch pad? I think that would be really helpful.

Very helpful document that can easily be shared. Will it eventually have a permanent home where it will be maintained as changes or adjustments are made?

Thanks this was very helpful.

We our using server so canned responses are delivered. In cloud you would need an app to accomplish this.

Thomas, Jira Software runs on top of Jira Core. You will need to install core and then software. Most individuals usually only licence one or the other but that is based on your needs. If you have server then you will have all the core functionality. Companies will often license core for marketing teams, business teams,…

You can include javascript in the custom field description which activates and disables field B depending on state of field A. I would recommend using an app like ScriptRunner to accomplish this though…

Lindsay, We no longer provide status communications to the customer. We let the customer know via the message that we are resolving their issue. What we have found is that less communication with our customers was appreciated. This was after collecting feedback from our large customer base. We then made adjustments to our…

Here is some great documentation on anchors https://confluence.atlassian.com/doc/anchors-139442.html When you follow the link that should take you to the anchor, what does the URL look like? It should look similar to: http://baserURL/display/spacekey/Page+Name#PageName-AnchorName If you're not using the Anchor macro and…

Here is a list of ports that Atlassian applications use. https://confluence.atlassian.com/kb/ports-used-by-atlassian-applications-960136309.html For cloud I believe it is just standard 443. Also on server you can change the ports or run it behind a proxy so those ports might not be applicable.

Sounds like a firewall issue. Have you followed the steps here: https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html Make sure that you ensure that all of the items below the requirements for linking to server products have been validated, specifically that it accessible to the web and…

If you are using a free version then you have limited support through the documentation and community. Are you on a free version of the product?

https://support.atlassian.com/contact/

This was recently answered in community by an Atlassian team member. You can see the answer here: https://community.atlassian.com/t5/Jira-Software-questions/Confirm-support-roadmap-for-MySQL-8-x/qaq-p/1113921 and the open feature request…

Michael, I would suggest doing the following: * Create a free Jira cloud instance and play around with the product…

Here is the help document explaining how https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html Atlassian recently released the first iteration of being able to rename your cloud site. To see if you qualify, start by contacting support. 

Ivo, The agent will need to use the portal to see their requests. If the agent uses the create issue inside of Jira to create their request in a different project then it will not have a request type associated with it. If a Service Desk issue does not have a request type then it will not show in the portal. If you look at…

Michal, According to the error the field reporter is not on the appropriate screen. You should check the screen schema for the project make sure that reporter is on the screen associated with the create operation. 

Michael, I am not aware of any issue affecting cloud at this time. Might be something with your instance. You can submit a support ticket here and Atlassian can investigate. https://support.atlassian.com/contact/#/

I do not know of a way to get that information via the delivered API. If you have ScriptRunner you could create an endpoint that provides that information.

Matias, That could work but could also become very convoluted as you add additional projects and tasks. I am a PM and me and my team are responsible for running hundreds of projects at times. I would have issues keeping track of everything if I configured it that way. I would suggest looking at additional products or apps…

Bernd, This could be several different things. It is usually an issue with permissions or your Java directory not being setup correctly. * Ensure that the user doing the upgrade has permissions to the confluence install directories * Ensure that the user doing the upgrade has permissions to the Java directories and that…

You can u create a macro that displays the information. Macro Documentation * https://confluence.atlassian.com/doc/macros-139387.html * https://community.atlassian.com/t5/Confluence-questions/Macro-that-produces-a-list-of-users-last-login-date/qaq-p/426611 If you have a lot of users then this could be slow.

If you are using Jira as your user directory for Confluence you will need to edit, update and delete users in the Jir instance. When Confluence syncs with Jira then it will be updated.

Can you share what is in the log file as that should help to better understand the issue.

The error is normally caused by a post function in the Create Issue transition. To troubleshoot: * Find the workflow used by the Issue Type in question * Locate the "Create" transition * Check the Post Functions for problems Sometimes a post function requires a plugin that is disabled.

You will need to contact support and they will be able to help you with your licensing issue. https://support.atlassian.com/

Eiren, I would suggest using Atlassian's Confluence product, specifically Questions for Confluence. https://confluence.atlassian.com/questionscloud/questions-for-confluence-cloud-documentation-738361774.html I do not know of any app that provides this functionality in Jira. You could always create an issue type of Question…