Brant Schroeder Community Champion

You do not need a license to approve a ticket in Jira Service Management. Anyone with application permission like admin, agent or customers, can be an approver. If the approver is a customer it simply needs to be added to the customer list.

If you are running on Windows you will want to make add a property to the service. Use the information here to identify the service. Then you will want to place the Java Option found on the page you referenced: -Datlassian.recovery.password=<your-password> Then follow the additional steps:…

Welcome to the community. You can rename a team by editing the team profile. "Click “Edit Team Profile” where you can change your team name, the short name (which is in the URL for your team)" More information here: https://trello.com/en-US/guide/team-administration

Welcome to the community. Confluence can be used for lots of things. I would say the main point is a collaborative place to make teams more productive and successful. This is a great place to start learning more about Confluence and some of it's more common uses.…

in the screenshot above it was not selected. Can you please create a new issue where the program manager is selected at the time of submission and see what happens.

TSD-20 does not have a program manager selected. Can you create a test ticket now that you made the change that has a program manager selected.

you posted TSD-17 above. Can you show me TSD-20.

Can we see the show more.

No, if you look at the logs on the automation what does it show?

OK so that one the assignee was not applied. Is the account you are using for the program manager also an agent on the service desk? Did the automation run to success on the newly created issue?

I don't think that would be it. Can you screenshot a test issue and screenshot the notification scheme being used by the project.

I am assuming that you have batched emails turned on. You can turn this off or change the duration. I would check that first. You can use this guide to help troubleshoot https://confluence.atlassian.com/jirakb/troubleshoot-slow-mail-notifications-in-jira-server-397803670.html

Can you share a test screenshot of the issue after it is created.

Who is your rule actor? Also is the creator and the assignee different users? And are you not the program manager as I am assuming you are making the issue.

Bo, On server you can create a user macro to populate this information. On cloud there is no option to create a user macro so there is no way to add something like this.

So it is not with what you have currently setup. See notes below, make these changes and let me know how it goes.

Not an issue. It should technically appear in both. I am wondering if you try in a different browser if you will see the same results.

Nelia, Welcome to the community. They will need to follow these steps to recover admin access: https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board

You will have to use SQL or the API to get this information. I believe the SQL would be this. select c.title, l.username from LIKES l, CONTENT c where l.contentid = 'YOUR PAGE ID HERE'

Is the automation successfully making the assignment?

If you export all fields does it do the same thing?

I think this is what you are looking for to see pages. https://confluence.atlassian.com/confkb/how-to-obtain-a-list-of-all-pages-their-authors-and-related-information-from-the-confluence-database-968687591.html Attachment information is stored in the content table as well so you will just need to change the contenttype =…

Achal, Refined theme uses a lot of modal popups which are initiated via JavaScript and do not cause a page refresh / reload. There is not a work around and we have the same issue. You can submit a support ticket to Refined. https://support.refined.com/

Please use the sizing guide to allocate the proper amount of ram. https://confluence.atlassian.com/jirakb/jira-server-sizing-guide-975033809.html

@tsuchida yasunori Welcome to community. Unfortunately this is not a delivered option. You can go here to vote for this request: https://jira.atlassian.com/browse/JRACLOUD-61856 

Sometimes this as simple as the browser you are using. If you are on Windows using edge will often fix this issue. If that does not fix the issue you should check and see if you have a firewall installed that is blocking it.

Nani, We use automation for Jira to make assignments. You can put in an if statement that uses JQL that looks at if the issue is created during certain hours. (created> startOfDay("+8h") AND created< startOfDay("+18h")) If it meets the criteria it will make the assignment.

You will need to get an app like ScriptRunner or JSU. JSU is easier to use just not as powerful. For what you have listed above you could easily do it using JSU.

Welcome to the Atlassian community. You can use the clone function which is delivered. It will however not meet all of the requirements listed above. You can use an App like ScriptRunner to accomplish everything listed above or JSU to get close to doing everything.

Bruna, Can you confirm that you are logged in with the same account on the computer and your phone.