Brant Schroeder Community Champion

@Brahim Sliti Welcome to the community. Once a trello board is closed it is no longer visible. You can try and reopen it but my guess is that you were not the admin on the board and will need to get your former colluege to open the board again and then make you the admin.…

@Jh I have seen this on windows machines caused by many different things. I would like you to answer a couple of things for me. * During these slowdowns what is happening with the resources? If the CPU really tapped or the RAM? * Is your DB on a different server? How many threads are open on Jira and on the DB? * Is the DB…

@Arslan Ash I would suggest setting up a DB and then running the Crowd setup wizard again. Here is the documentation on how to setup the DB https://confluence.atlassian.com/crowd/connecting-crowd-to-a-database-4030904.html

@Paula Manildi Just from what you shared it looks like the issuetype is Change and the Request Type (Customer Request Type) is Employee onboarding. So I believe you are correct that your JQL needs to be updated.

@Fabrício Valle Welcome to the community. I have usually seen this when a user is logged into Chrome with their google account which is different then their Atlassian account. Are you using Chrome? If so can you try a different browser and let me know the outcome.

I have escalated to Atlassian.

That is correct, if you can see an organization in the query it is identifying the issues that have an organization assigned to them and that issue with an organization is shared with everyone in that organization in the customer portal.

Can you share a screenshot of your new issue view?

Do you have multiple service desk projects? Is Employee onboarding in multiple service desks?

Which server is the certificate supposed to be fetched from? Can't I just generate the CSR on the JIRA server and then get the certificate from our CA and then copy it over to the JIRA server and then insert it into the keystore? YES You can actually follow the initial instructions that I believe you posted on how to setup…

@[deleted] You can create a project that has all the settings that you would like your projects to start out with. When you create a new project you can then check the share setting with an existing project and select the project you created with all your settings. You can also just apply your field and screen scheme on…

What is in the audit log? Even though the automation ran criteria may have not been met or another error could have occurred preventing the automation from working.

@Carlos Ramirez The field organization displays the data associated with the issue. So if an issue does not have an organization on it the it will not display in the filtered results.

This is a duplicate of this post https://community.atlassian.com/t5/Jira-Service-Management/View-organization-in-query-report/qaq-p/1610227 I am answering the questions in the other post.

@Carlos Ramirez The documentation is fairly vague and does not contain all of the configuration but here is what Atlassian has: https://support.atlassian.com/jira-cloud-administration/docs/default-configurations-for-jira-service-management/ I would also suggest going…

@Majid Mirpour Per your configuration you will need to import the certificate into the keystore on the server so the information that @Daniel Ebers provided is correct. Depending on how your F5 is configured you will most likely be required to have the F5 admin add the certificate the F5 keystore.

@Carmen Roda Welcome to the community. You will want to create a scheduled command by clicking calendar and selecting every Saturday or Friday as the trigger. Then as the action you will want to archive all the cards more than 7 days in the completed list (in my screenshot it is done) Then save it.

One other place you will need to check is the maximum hours per day per user setting in the global configuration and make sure that it is not set to 8h

@[deleted] If the settings are correct then you should be fine. Please double check your Jira time tracking settings - https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/ You should also check the tempo workload scheme associated with the project and make sure that it is…

List view only shows events for a single day.

I would suggest creating an issue with those users on the issue and recreating the scenarios that they complained about and see if they get the email. If the notification helper is stating that they are getting an email Jira will be sending one out. In the past I have seen users miss emails because they get a lot of emails…

I believe that the only option for server is JEMH. It is a very robust app and has been around for a long time. You should start there.

I would start with the documentation and learn about permissions - https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-permissions/ You can also take a free training on permissions located here at the very bottom of the page: https://training.atlassian.com/confluence-catalog

This is of the actual calendar page. When I add the macro in the macro I have the options for month, week, list, timeline and can set them there.

erik.ondra@tricept.de I don't know of anything like that other than canned response pro templates that allows you to add canned responses but not using an easy shorthand. https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview

You can defiantly move current issues into your service management project. Once you assign them a request type (as part of the move) they will be available in the customer portal. You will need to have the project open to all customers or you will have to add each customer to the project as well so they can access the…

@pminty We have seen this after an update has been release for the cloud software and the browsers cache has old javascript that caused the issue. Clearing the cache has fixed this for us in the past. Have you tried this yet?

@Mohamed Darmoul You can have both products run on the same instance of hardware so there is no need to migrate unless you are setting the server up on separate hardware. Even then I don't know for sure what you would migrate since they are different products. We use the service desk for support and intake and then…

@Tony Montana Unfortunately you are not able to as it only shows a count. You can however use this app https://marketplace.atlassian.com/apps/6306/watcher-custom-field-for-jira?hosting=server&tab=overview to create a custom field that will sync with your watchers field and it will show names in your filter searches. 

@Alexandra Ross Welcome to the community. This could be caused by a lot of things so it could be challenging to troubleshoot. Let's start with this: * Is it limited to Chrome or is it happening in all browsers? * Does it happen on other computers?