Brant Schroeder Community Champion

@Jose Hernandez You could make a Confluence Template that users could then use to submit information but this will be very limited in what it can do. I would suggest looking into the app Confiforms. You can create forms to collect data and then display it via table, card, or list view. They have great documentation…

@matthew.hulland Welcome to the Atlassian Community. If you would like to have an area for your internal team to access and require authentication to do so they will need a Confluence license.

@zhilongkdanThe Roadmap view now seems to show issues under epics, but unfortunately it doesn't show the date range for issues. There's an open issue here that can be voted up: https://jira.atlassian.com/browse/JSWCLOUD-18668.

@Matt Harford Yes, when you create a custom field by default it should end up in hidden when empty. Here is an example. I created this custom field today and then added it to the proper screens. When I go to the request type it is in hide when empty by default. This means that the view screen will stay very clean and will…

I am just a community member so I can not see your account. You can submit a support request here https://support.atlassian.com/contact/ You might also have to have your admin submit the support ticket.

@Chen Zhen Lin Did you make any changes to your automation, configuration, etc yesterday?

@Matt Harford Yes that is correct. As stated above if you are using the Jira create button to actually create issues then you will have to do a lot more work to organize the custom fields. You will either need to control them by issue types, context, or screens. You also have the option of using tabs. As stated above…

Let me know what you find out with the notification helper. Also, is your Service Desk set up to be public and anyone can send a request to you?

@Kim Fain Per your questions below. Your admin can use what is called the notification helper to see what messages you should be receiving and which ones you are not. It will also help him with setting up the proper permissions. The Admin can access this by going to Settings > System > Notification Helper Since you are on…

@Steven Miller Let's make sure the issue here is clear. Service desks are used to receive requests through the portal. Thus the ability to create request types. So in your case, you have additional requests that you are servicing for internal requests and agent requests. This issues are not being raised in the portal and…

@Dana Andrew Balesdent welcome to the Atlassian community. I would suggest clearing your browsers cache. If this does not resolve the issue can you try a different browser. Sometimes browser extensions cause issues as well.

The puppy we just got.

Yes, that is correct. Changing the license will allow you to access DC features.

@Mike Pearson - Welcome to community. Atlassian will reassign it. I have added @Angélica Luz who submitted this issue to this post so she can help nudge the development team to update the issue. Angélica Luz is really great and I am sure she is keeping tabs on the issues she is a reporter on. Thanks for reaching out.

@Felipe Andrade - Welcome to the Atlassian Community. There is nothing natively that provides this functionality. You do have the option for tabs on server. You can bundle fields on the tabs and the user could step through the tabs but there would be nothing to prompt them to do so. There are serval apps like ProForma and…

@Chen Zhen Lin Welcome to the Atlassian Community. Are you getting some emails each day or have all emails stopped completely. Since you are on the free plan you only get 100 emails a day. "Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day. You…

@[deleted] I answered your question on your other post -https://community.atlassian.com/t5/Trello-questions/how-to-use-trello/qaq-p/1679936

@[deleted] Welcome to community. Sounds like you are attending an awesome school. Trello has an excellent getting started guide called Trello 101 https://trello.com/en-US/guide/trello-101 It will help you get started and teach you the basics.

@Steven Miller - I just answered a similar post here: https://community.atlassian.com/t5/Jira-Service-Management/How-are-others-managing-custom-fields-with-request-types/qaq-p/1677504 Let me know if you have any additional questions.

@priyanka chevva Welcome to community. You can get a free cloud license by signing up here https://www.atlassian.com/software/jira/service-management/pricing If you are looking for a free server license you are out of luck as server is no longer being sold. You can however download data center and use it for free for…

@Vinay Sharma - All the information you need is below. You will be able t just upgrade server to a non-clustered DC and then cluster your instance. Jira Server to Jira DC - https://confluence.atlassian.com/adminjiraserver/migrate-from-server-to-data-center-993929572.html Confluence Server to Confluence DC…

@Marcel Heijblom I would suggest using the free plugin Database Values for Jira it is an easy way to connect to external values.

One other question do you have a test or dev instance that is synced off of the production instance. I have seen emails come from these instances and confuse users because the information is outdated and wrong.

@Howard Choularton Looking at the JQL the emails to each user will differ. I have never heard of the filter results being different than what is in the email. If you run it for yourself is your email and filter results matching?

If so I will see you there.

Marked my calendar.

@Matt Harford Why are you hiding them manually. I have a service desk with over a hundred different custom fields and 50+ request types. They all share 4 different issue types and a single screen scheme. Since each request only uses a small portion of the custom fields the agent only sees the custom fields used on each…

@Zachary Brown that is one of the greatest answers I have ever seen for using Jira, glad to have you as part of the community.

@Matt Harford Once you create a screen scheme you can associate it with a specific project and when you associate it with a project you can associate it to all or select issue types in that project.

@Mockplus So you are creating an app, then you will just need to add the "allow-popups-to-escape-sandbox" to the frame "attribute" as stated previously in your code. <iframe src="iframe.html" sandbox="allow-popups allow-popups-to-escape-sandbox"></iframe>