Brant Schroeder Community Champion

@Ben Stone Welcome to the Atlassian Community. If you are able to log in utilizing the local Jira directory but are timing out on LDAP it sounds like a routing issue. Can you traceroute the request from Jira to your LDAP server? Sounds like the request is routing back to the old instance. I am assuming that the LDAP server…

@Alice MENASSA Welcome to the Atlassian community. Are you still have the issue? I am wondering if it just needed some time to index the information so it would be searchable.

@Nick Thoman There is nothing that is delivered that provides this type of reporting. You could use the delivered created vs resolved and export and average on your own. Otherwise, you will need to get an app like Easy BI to extract data from the instance.

@Rob I am not aware of anything in Confluence that would allow you to do this. Have you thought about filtering on the email server. Confluence would still send out an email but you could put a rule in place on your email server to prevent the messages from going through.

@Josef Sigl - If the application is reindexing it provides a message that it is unavailable. Since you are on server you could do what we do and just put up a maintenance page and redirect the domain to it during maintenance.

@Artem Semenov No need to send the DB. As far as the log goes are you seeing any errors or stuck processes over and over again?

@Oksana Welcome to the community. When you say that it breaks what does that mean? Can you share a screenshot? I have a server version and have not run into any issue with the number of macos on a page. I am wondering if you are using macros that are larger in size and taxing your server's resources. You might need to add…

@Mayra Moreno Welcome to the Atlassian community. You can contact support here: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/ They will be able to answer any questions you have about upgrading your plan. 

@Fredrik Ivansson Flinta Are you seeing any other degradation of service? Have you checked logs to see if there are any hints there that might help? Are threads getting stuck or are you running out of memory? Is the job completing before the next one runs?

@blaza_srdjan Welcome to the Atlassian community You will need to make sure that you are creating your anchors using the anchor macro. If I named my anchor linkOne then all I need to add to the link field is #linkOne. This will make the anchor link work. If you are linking to an anchor on a different page it would be the…

@lokesh_bandi There used to be an app called universal wiki converter but it has been archived. It used to help with migrations but even it was not that great. (https://www.ravisagar.in/kb/migrate-sharepoint-confluence) I know that there are some sharepoint connectors but I am not sure that they can be used to migrate…

@Artem Semenov - It looks like you are having some stuck threads. I would work with your DB to see if you can see which queries are hanging and taking a long time to clear. You should also check your logs as well and see what changed since the upgrade. You can also take a look at this as it could be the issue…

@Bridget - Just completed the two challenges.

@Bridget used Immigrant Song by Led Zeppelin to put my lyrics to. [Chorus] Ahh! Ahh! We come from the land of technology From the cloud where data flows [Verse 1] The questions of our customers Will drive us to new heights To succeed we must be responsive to their needs ITSM, I am coming [Refrain] On we work with JSM to…

* Did they ask to start using it or did you recommend it to them? We had a little bit of both. We recommended it to some but others wanted it after having used it as a customer. * How are they using JSM now? We have units and departments that are using it for internal and external customers. They use it to support…

@Stephanie Johns-Chin The issue is that the companion app is not launching. There are a lot of things that could prevent this. * The app did not install * You have anti-virus or security apps that are preventing it from launching * You have browser plugins preventing it from working I would suggest confirming that it has…

@Stephanie Johns-Chin When you click edit does it initiate the companion app? Does it open with the excel document? You should see the following.

@Diego can you help @Paul Kelcey with his request.

@wdonovan - Good to hear that. I was going to suggest tuning your Java Heap and ensuring that you have enough memory. I was also going to suggest if you were behind a proxy to check and see what your timeout was. Sounds like you got both figured out. As your instance continues to grow you will need to monitor your heap…

@Luke Wilson Welcome to the Atlassian Community. In order for someone to see Confluence pages that are not public, they need a Confluence license. If you are using Confluence on projects, meeting notes, collaboration, documentation, etc. the return on ROI is there. If collaboration, productivity, etc is not a priority I…

@Benny Unfortunately there is not a way to do a wild card search on the key field through the API.

@Mark Mulik Nothing has changed from the information that you found from years ago. Templates still have to be created as a template and there is no way to create a template from a page. I have been using the product for about a decade and it has always been this way. My guess is it was architected this way. There is a…

If your template editor is using the new Confluence editor, then you'll find the Placeholder text macro under the + sign menu. Some templates might still be using the legacy editor. For these, you will instead find a menu item with a page icon, and it's called Instructional text instead. By the way, this macro is only…

@Mustafa Hussein Welcome to the Atlassian Community Are you using the same email as your community account? Have you checked your spam or junk folders?

@Lê Văn Thành Welcome to the Atlassian Community Is this happening on all pages or just one? I have seen this error on all pages when the instance is running behind a proxy and the proxy is blocking certain IPs. If it is just a single page there might be something on the page that is causing the page to fail as it has been…

@Colton Freeman Are you still having this issue? The only thing I could think of is maybe a JavaScript issue. Have you tried clearing your browsers cache?

@Stephen Kairys If you closed a page without publishing the only way to find the draft is to go to the top menu select recent and then worked on. You should see it there. I am not sure how long drafts are retained before they are deleted in cloud.

@wdonovan Are you seeing any information in the logs? (atlassian-jira.log) https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

@Johannes Rudolf You are correct on how pages are ordered and there is not a way to circumvent this. If you are performing the search at the request level you can use labels to limit results which can help raise the articles in the ranking but still it is all dependant on the information you listed above. There is also a…

@Ajay Security Welcome to the Atlassian Community. I would suggest opening an issue with Atlassian support https://support.atlassian.com/contact/ They will be able to tell you if underscore.js is delivered or if it is part of an app you have installed. You can also discuss the vulnerability with them in a private…