Brant Schroeder Community Champion

@Mike Muegel Welcome to the Atlassian Community There is no way to disable it. I believe if you close it and do not clear the cache is stays hidden but will return at some point. You could send a feature request to Atlassian to see if they can implement something like that. https://jira.atlassian.com/secure/Dashboard.jspa

@[deleted] You can use ScriptRunner see this post - https://community.atlassian.com/t5/Jira-Software-questions/Merging-users-different-Usernames-and-Directory/qaq-p/628628

If you link to another page there will be no way for you to hide the navigation. If you update the other page to use the excerpt macro you could reuse that portion of the page on your page so they would not have to navigate away. https://confluence.atlassian.com/doc/excerpt-macro-148062.html

It would be hard to choose just one time to go back to since I have so many great times I would like to revisit. I guess I would rather just continue forward and hope to create additional great memories on my timeline.

@Tony Shabani Welcome to the Atlassian Community There is no security on the project links. If someone is a service desk team member then they will be able to see it. Can you add a couple of other links to google and one internal to see if that shows?

@Robert Finch I looked all over and was not able to find any information as well. I would suggest submitting a support issue here: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/ When you get an answer please post it here for others.

@Sofia Grunspan if you reset the failed login count it should fix the issue. Is the user utilizing the correct username or do they have their password saved in the browser? I have seen this issue a lot when the password is saved in the browser.

@Tracy Langston x2472 Are both your Jira and Confluence instances on Cloud? Are you still having the issue?

@Jason Yeung The mailbox has to be a fully functional exchange mailbox or it can not send email. License the account and emails should start flowing.

@Connie it is only happening on one page? Have you tried editing other pages?

@Tamara Schacham The workaround would be to use a different email address or educate those users that they already have an account in JSD. Unfortunately, once their account is created in the user directory you are using Jira will recognize it there and not allow them to create another account.

@Bridget When are the closing ceremonies?

@Marine Tm Which portion of Jira service desk are you trying to customize, the customer portal?

@Marcelo Sosa I would suggest submitting an enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa

Are you having the same issue in your test instance?

@Bill Sheboy Great information, thanks for sharing.

I grew up in a small farming community in Washington before moving to Idaho. I now reside in Idaho in a small city but work for a company in Washington. How things have come full circle.

I will escalate on this end and see if someone from Trello can pick it up.

@Bridget I completed my goal to complete all the Atlympic challenges. I was afraid I might not make it since I was out of town most of last week and this weekend. Atlympics Done.

Here is my submission https://community.atlassian.com/t5/Confluence-Cloud-Admins/Better-Knowledge-base-results-through-documented-standards/ba-p/1770575#M28

Posted my submission here: https://community.atlassian.com/t5/Jira-Cloud-Admins/Atlympic-Event-Jira-Confluence-Admins/ba-p/1755986

@Abdul Mehmood @Ajay _view26_ is correct this is usually an issue with cache or cookie. You can also try incognito mode to see if that allows you in.

@[deleted] Welcome to the Atlassian community Please submit a support issue to Trello here: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/ They should be able to help you with your account issues.

@Timothy McClain Welcome to the Atlassian Community There is nothing built-in that does that and I do not believe there are any apps either. I would suggest just updating them sooner if possible or using css to hide the message for everyone.

@Tim Hörnle On team managed projects I believe you need to be an admin on the project to view worklogs https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

@Mateusz Miklewski Looks like this might be your issue https://confluence.atlassian.com/confkb/confluence-experiences-could-not-initialize-class-org-xerial-snappy-snappy-error-859462192.html

@Marlene Koh Have you cleared your browser's cache? Is this happening in all browsers? Is it happening to more than just you?

@Raghavendra Krishnegowda Welcome to the Atlassian Community Looks like you are having this issue: https://confluence.atlassian.com/confkb/viewfile-macro-is-unable-to-locate-the-attachment-218277141.html Follow the steps on the page to resolve.

@Paul Wilkinson Are you set up to only allow email requests from customers who are part of your service desk?

@Hayden Sheehan Welcome to the Atlassian Community You can kick off an automation at a certain point in the workflow that could create the JSM issue and link it.