Brant Schroeder Community Champion

@Aprajita Badola Sounds like you set the space overview page correctly. Have the users logged out and back in or cleared their browser's cache?

@Candy Tricia Khohliwe I am assuming that you are hoping to copy a component from one issue to another using automation. This can be accomplished. Is that what you are trying to do?

@Mike Norman Jira Service Desk does not have monitoring tools to identify application or infrastructure changes. You can set up request types for each that individuals can submit but Jira would not know when the changes occur or if they match what was submitted. According to Tripwires documentation, it integrates with…

@Joey Klein This is a great question and while the documentation gives some examples and how to set them up it really does not provide a best practice. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ I believe the reason there is no best practice on how to set up approvals is that it…

@Julian Weiss Cloud is different from server and does not allow for custom css. There is a feature request here that you can vote for https://jira.atlassian.com/browse/CONFCLOUD-36137 There are apps like refined that might allow you to do…

@Michael Johnson That feature has been requested so please vote for it here: https://jira.atlassian.com/browse/JSDSERVER-1555 At this time I am not aware of any way to do this through the portal.

@Bridget Just noticed the link I posted was incorrect above here is the one I created https://community.atlassian.com/t5/Jira-Cloud-Admins/Creating-a-guide-to-help-your-users-be-successful-Jira-Service/ba-p/1770563

@Eric Heinrichs We are currently on server but looking to move to Cloud. We have some regulatory issues that might require us to move to Data Center. I hope in the end we can move to cloud but we will see.

@ZivC what are you seeing on the history of the issue? Who is causing the action? Can you share a screenshot of the issue history?

For the few items that continue to have the issue are they all using the same workflow? Do they use the same workflow as the issues not having the issue?

We have some training that is stored in Confluence. The content creator must take the training and follow the article guidelines. We have templates that they use when creating content and specific labels that they have to use. Before they can publish the article for all to see it has to go through a peer review. It has to…

@Екатерина Фомичева Is it consistent in all browsers? Are all users have the same issue?

I have been working on getting out into the mountains and backpacking country I have not been in for over a decade.

@Eric Heinrichs Welcome to the Atlassian Community I have setup several different knowledge bases and all had different requirements. Just some food for thought because I just got done setting up one for our company that was just a knowledge base. Each of the teams have a their own teams spaces but we have a single…

@Girish Subramanian Welcome the community Are you seeing any more specific errors in the logs? Are other users having the same issue? Is the same error happening in all browsers?

@Mavi Shrestha Welcome to the Atlassian Community Unfortunately you can not add or change these links. I would suggest submitting a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa 

@ZivC have you checked your project automations? You should also be able to look at the issue history to see what is happening?

Yes that is correct.

Since you have two issue types of test one of them will not be test. If you filter using the basic filter and select the test issue type you want and then switch to advance search what does it show as the issue type?

@Coral Brevig As long as they do not make changes to the health monitor your results will remain as they are just a compilation of your choices and are stored in the URL.

So you have another project that has test issues in it and when you filter by issuetype and project it returns results? Is there any difference between the two projects? Issue type scheme, etc?

@Marlene Koh It would not have anything to do with the index but with the install CSS or JavaScript. Clearing your cache did nothing?

@[deleted] If you remove the project does issuetype = Test return anything?

Every other time when you refresh or when you run the report?

Timezone 1 for me.

@Siva R Looks like a neat solution. If you have a lot of team members it could be a lot of work upfront but could pay dividends down the road as you manage your team.

@Екатерина Фомичева Your custom fields should show up. Is this still not working?

@Tamara Schacham For the AD account users are they able to access JSD customer portal if they just use their AD credentials? Are you set up for anyone to access or do they have to be a customer? Since the account is setup they should be able to login if the JSD settings allow it.

@Daniel Eads Thanks for that great information. Do you have plans to offer FERPA environments? 

please do and post the outcome.