Brant Schroeder Community Champion

@Alexander I after some further testing looks like you need to use automation on the emails to set the organization. https://jira.atlassian.com/browse/JSDSERVER-4661

@Richard Hubbard When customers are responding to their issues all of their responses create a new issue, is that the issue? or is it only occurring when someone cc'd on the issue replies?

@Mihir Ruparelia You can use Jira automation to close a linked issue when one of the issues transitions to a specific status. You can create and learn more about automations in the automation playground.

@Ti-Fen Pan If you remove the custom field are you able to submit the issue?

@Philip Liedtke Welcome to the Atlassian community Have you tried clearing your browser's cache? Have you tried a different browser? Is this happening to everyone that is using the applciation?

@AM The requests should come into a Service Desk queue. Your agents should be able to see the request in the queue and perform the initial triage on the issue. Here is some information on queues and how they work. https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/

@[deleted] Welcome to the Atlassian community Have you tried logging in using a different browser? Just want to make sure that you have the correct password and if you are using Chrome it is not logging you if you are logged into the browser.

@Kelly Fore Dixon From what you are explaining I the standard or premium plan is your only option. Depending on everything you are providing maybe premium is the only option.

@Kelly Fore Dixon Do all your clients have access to Trello? Are you working with them on the accounts or are you just keeping track of work on the boards for them? Can you explain a little more about why you need so many boards?

@Pavel Chuprunov Welcome to the Atlassian community You will need to work with Trello support. They can be contacted here: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/

@golla shirisha You can use groovy to hit the Confluence APIs This will allow you to connect to confluence using groovy. https://developer.atlassian.com/server/confluence/confluence-server-rest-api/

@golla shirisha Welcome to the Atlassian community You can use groovy to hit the Confluence APIs This will allow you to connect to confluence using groovy. https://developer.atlassian.com/server/confluence/confluence-server-rest-api/

@Jennifer D Welcome to the Atlassian community You can create a new account and move all the boards to that account - https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account#:~:text=Go%20to%20https%3A%2F%2Ftrello,you'd%20like%20to%20transfer. You can also contact support and I believe they can help you…

@Paola Welcome to the Atlassian community Here is how to give project access - https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/ Here is how to give dashboard access - https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-dashboards/

@Srikanth Vemuluri It sounds like to removed yourself from having permissions to the boards. You can find the list of boards for the whole instance if you go to https://jira.yourdomain.com/secure/ManageRapidViews.jspa

@Alexander Did you add the organization to the service desk? If the individual submitting the issue is part of an organization that has been added to the service desk it should default to that organization when the issue is created. When they submit an issue through the portal it should also default with the organization…

@Jimmy Seddon I can do July 1.

@John Ngo Welcome to the Atlassian community You can not customize individual approval requests. Currently they all use the same template. You are also not able to send buttons via automation in emails so you are left with having to vote for the following feature requests that have what you are looking for: *…

@Joseph Petro Welcome to the Atlassian community. I can escalate this issue to Atlassian since you are on the free plan to see if they can make the change for you to the legacy editor. Atlassian moved to a new editor in order to start over and eventually expand the editors capabilities. It has been a large step back but…

@Ankit Jaiswal The only option is to print the dashboard to PDF there is not an export feature for dashbaords. Dashboards provide real-time information and can be shared with other users so that they can access this information to help them better understand what is happening.

@Ankit Jaiswal I think you can use the delievered JSM customer reports to create a graph that would show the rejected issues. https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports/ https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/

@lloyd.spencer If you are running on Windows I would suggest using IIS to handle your SSL certificate and then run an IIS reverse proxy. https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-microsoft-internet-information-services-iis-833931378.html

I can do July 1

@Pramod Kushwaha Is that custom filed in the scheme for the project and issue type associated with the request type?

@Chaitali Patel Welcome to the Atlassian community It all depends on how your account syncs with the application. Are you the Jira admin? You might have to run a directory sync to get the change to come over. Can you look at the directory and see when it last synced?

@Tam Pham Make sure that the permissions are correct on the project. https://psc-software.atlassian.net/wiki/spaces/SCHED/pages/1322024987/Permissions Project: The Scheduler: Use Granting this permission allows to use the app for creating scheduled issues (create, edit, view, delete). Project and Global Administrators are…

Are they receiving emails on any issues as watchers?

@Dmitry I am having a hard time following what is occurring here. Are you saying that on all transitions you are getting a different email address in the FROM? How are the emails being sent? Customer notification or some other way?

@Andrew DeBell - Course and survey completed.

@Jan Mertens Welcome to the Atlassian community We use the content by label macro and this generates links that export to PDF.