Brant Schroeder Community Champion

@Mohamed That would require a customization outside of the delivered product. You should look at JEHM. It allows you to customize your emails https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview Using it you could customize the initial email to include everything in a…

@Zach Kramer I would suggest submitting a service desk issue to Atlassian https://support.atlassian.com/contact/#/ They will be able to specifically look at his account and see what is happening.

volker.helmer@kfw.de I am not positive why Atlassian has not released this feature. They control their products and what gets released. I would reach out directly to their sales / support with your specific issues with migration. The community is full of users that help other users so I will not have the insight that an…

You can use application links to link the two instances. Application links will allow the two Jira systems to communicate and display information from the other data source, but there is not going to be any shared data synchronization between the two systems other than remote issue links, i.e. an issue link to a remote…

@Mohamed You are referencing raising a request feature. It still exists and here are instructions on how to do it. https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/

@Firas Abdallah I have not seen one. You could always create your own.

@Mike Byrne I was able to find two feature requests that addressed this and were closed out as will not do. I am assuming that it is a lower priority for them because Atlassian products can be accessed using third-party authentication/identity management applications that allow you to enforce such policies.…

volker.helmer@kfw.de Welcome to the Atlassian community The feature request is still gathering interest. You should vote and comment on the request. Sometimes these requests take months, years, or never make it on the roadmap.

@Mike Smith Welcome to the Atlassian Community You can follow the directions here: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

@Nikola Vojtek Welcome to the Atlassian community You will need to contact Atlassian support so that they can take a look at your instance. https://support.atlassian.com/contact/

@Vinay Sharma The search looks at specific search in Summary, Description, Environment, Comments, and custom fields that use the "Free Text Searcher" (i.e. custom fields of the following built-in custom field types: Free Text Field, Text Field, Read-only Text Field). You can also search specific fields. It does not however…

@ofer rozenberg Are you trying to compile all versions or what you currently have installed?

@Yllien Verdes you need to vote for the enhancement request here https://jira.atlassian.com/browse/CONFCLOUD-27357

@wilhelm.fp I still use the feedback button because they do aggregate that information. In all my years using it I have only been contacted once on things I have submitted so I don't think it is very common occurrence.

@paulcreedy I wouldn't say that there is any particular right way to organize your request types within a service desk. Each service desk will serve different organizational needs. The service desk allows you to manage your service desk to meet your customer's needs best. I often see organizations organize their request to…

@wilhelm.fp Welcome to the Atlassian community The feedback button does work and I believe that Atlassian uses the information when planning for new product releases. It is just feedback though so if you have a real issue or bug you need to submit a support issue to Atlassian here: https://support.atlassian.com/contact/#/…

@MamadouPathe_DIALLO In the link I posted if you go to change portal access there is a section on customer access. I will paste it below. Portal access These settings allow you to choose how the accounts will be created for your customers. The type of accounts to be created depends on the account type or types you select…

@Monika Hill You can always submit a support issue and see if it something to do with your account. https://trello.com/en-US/contact#/

@Alan Rice You are correct that they will not see who else is on the issue except for the original email. They can see who is on the issue in the customer portal though.

@MamadouPathe_DIALLO You can use customer permissions so only specific customers see the service management project in the customer portal https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/

@Suresh Kumar Ramasamy Welcome to the Atlassian community You will have to move each attachment one by one. You can do that using the directions that are listed in this KB https://confluence.atlassian.com/doc/manage-files-139415.html

@Monika Hill I have tried on multiple computers to try and recreate the issue. It would be great if you could try on a different browser or computer. I am still thinking it has something to do with the browser.

@Dave Nicholson I am not seeing anything on their roadmap and I am also not seeing a feature request for that functionality. I would suggest submitting a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa

@Dallas Brown that looks like it is pulling from Jira. You can look always look at the directory details to confirm. If you have identified the AD group that manages licenses you should be fine now.

@aciceroDT Have you tried clearing your cache? You should also make sure that you are not running edge in IE mode.

@Dallas Brown Welcome to the Atlassian Community First, you need to see how users are coming in and licenses are being applied you will be able to see how users are added by looking at the user directory. https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html Since you have a Jira instance…

@Drew Hilliard Welcome to the Atlassian Community This can be caused by a lot of things. Here is the Atlassian KB on DB connectivity issues that you should step through. https://confluence.atlassian.com/confkb/startup-check-confluence-won-t-start-as-it-cannot-connect-to-a-database-953127209.html I have also seen this issue…

@Marcin Krasicki you can also use dashboards for your L3 team members so you don't have to pay for a third party app. Just wanted to point out that option.

@Marie-Noëlle Specq Welcome to the Atlassian community I am assuming that this is in the email that the comment creates. You will not have the attachment in the email and would need to be logged in to see it.

@Rodrigo Espinel Welcome to the Atlassian community I would suggest creating a support issue so they can look at it on the server-side and see why the draft was not saved or overwritten by the old version. https://support.atlassian.com/contact/#/