Brant Schroeder Community Champion

@Petr Novotný The log just shows how often the automation is running. Can you actually share the rules logic so we can see why it is running that often?

I would suggest reaching out to your admin as they can look at your instance and use the permission helper to see what is going on. Maybe your accounts permissions were changed and that is why you are having issues.

@LeeJay Dillon Looks like you are on server. Automation is more limited than in the cloud product. You will not be able to use automation to move an issue to a new issue type. You can change request types. I would suggest one of the following options: * Have users submit requests through the portal. This way most of your…

@Kin Wai Wayne Tam are you an administrator on your Jira instance?

@Michael Gengler They are posted on the day the release becomes available for download.

@Kin Wai Wayne Tam So to confirm the issue is when you are in the Jira Service Management agent view you are clicking the view request link and getting a no access error? Do you have a Jira Service Management license? Are you an agent on the project?

@Steve van Niman Welcome to the Atlassian community. You will need to use Halp. More information can be found here https://www.atlassian.com/itsm/service-request-management/conversational-ticketing 

@Lukasz Staniak Welcome to the Atlassian community You can just request the password for them again in the portal, they can also do this. * Go to the Service Desk Customer Portal * Enter the username and click the login button * Click on the Forgotten password link * The reset link will be emailed to the customer

@monicafrota Welcome to the Atlassian community The Trello card JSON export contains that information. I do not know of any powerups that allow you to see that on the card. I do know of this Chrome Browser extension - Trello Card History This is not an ideal solution but it will get you the information you are after.

@Sarah Bouleau Welcome to the Atlassian community The delivered excerpt macro allows you to have one place you update content and it can be used to replicate content across pages and spaces. It has limitations but should be a good alternative if you are unable to purchase an app. *…

@Kin Wai Wayne Tam Welcome to the Atlassian community I checked and am able to access our customer portal on Android and iOS. Are you using any apps for the portal like refine? Are you able to access the portal in desktop mode?

@Kristján Geir Mathiesen I do not believe it has that capability.

@Kitty Turner I would suggest submitting a support issue to https://support.atlassian.com/contact/ 

@Kristján Geir Mathiesen Welcome to the Atlassian community If you have Confluence Cloud Premium you can do the following: https://support.atlassian.com/confluence-cloud/docs/inspect-a-users-permissions/ if you do not have premium in the cloud you might be able to use one of the reporting apps in the marketplace.

@Ismail Sanni that usually means there is an issue on your instance. You should just submit a support issue to Atlassian here: https://support.atlassian.com/contact/ They can look at the instance and fix it.

@Ismail Sanni Is the app installing and you are unable to configure and set it up? Or are you unable to install the application?

@Margaret E. Kinsella Welcome to the Atlassian community If you would like to cancel your subscriptions you can do that following these directions https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/ If you would like to delete your Atlassian account after canceling your subscriptions…

You can also always just add their name in plain text to the task. That task will still exist but will not have an assignee.

@Herman John You can check out these apps in the marketplace https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=task 

I think patterns or habits make us comfortable. It is great to get out of our comfort zones so we can grow. @Ed Gaile _Atlanta_ GA_ great topic.

Collaborative editing is for page content, not attachments so you will not be able to collaborative edit in Excel in Confluence. Here is a thread that discusses potential plugins. https://community.atlassian.com/t5/Confluence-questions/Confluence-Excel-collaborative-editing-plugins/qaq-p/1357294 

@Kartik Pant did you get this issue resolved?

@dhernandezs From what you shared you gave the group the administrator role. What permissions does the administrator role have on the service management project? This is most likely your issue. Since they have JSM licenses what happens if you change their role to service management team? I would also suggest going to…

Great, glad this resolved your issue.

@Sushmitha I would suggest having different issue types for each team or adding a component. Then you could build filters to help identify which team is responsible.

@Krystal Avendano Welcome to the Atlassian community There was an error like this several months ago but it was fixed. The workaround was to do the following: On the homepage of your space: * Add Page tree macro * Specify root page as follows: @home If this works maybe the issue is back. Can you give it a try?

I failed your test at being a coffee aficionado, mainly because I don't drink coffee.

@jingga Welcome to the Atlassian community Here is the API link for Jira Server API just in case you are using server or data center - https://docs.atlassian.com/software/jira/docs/api/REST/7.1.2/#api/2/issue-addWorklog 

@Ladm It sounds like the WeChat browser is the issue. There are not any parameters you could pass or URL that would make it mobile. The browser has to recognize the headers as mobile.

@Lingamgunta Sai Sri Nymisha You should submit an issue to SmartSheet. I would also suggest reviewing their documentation: https://help.smartsheet.com/articles/2388677-smartsheet-integration-with-jira