Brant Schroeder Community Champion

@Michele Amori Welcome to the Atlassian community If a user is part of an organization then they will see all the issues. If only allowing them to see their own issue is a requirement then you would need to remove them from the organization. I was also not able to find an enhancement request relating to what you are trying…

@kristie.azarela Looking at their documentation it does not look like it is available for the Portal. I would suggest that you contact their support to confirm https://bilith.atlassian.net/servicedesk/customer/portal/1/create/21 

@Kishor Mudhili I agree with @Joseph Chung Yin It would be great to share the issue you are having here (screenshots are helpful) so we can assist you. Then others will benefit as well.

@Sarvesh Mishra Welcome to the Atlassian community I see this often when the user is using incognito browsing all the time. If they are doing this or clearing cache when they close the browser then the cookie will be removed that handles the session requiring them to login the next time they open their browser.

@Admin Just one additional item to add to what @Charly _DEISER_ recommended. You can use your development licenses to create a test instance and practice your migration.

@Swaroop Kumar For question number one you would need to set up issue security. https://confluence.atlassian.com/servicedeskcloud/configuring-issue-level-security-1097176572.html For number two you can only have one incoming email address per service management project. I would suggest building out your portal and having…

@Khor Xiang Ping On the service management site having issues is this happening to all users? Have you tried creating a customer account and testing? This is usually seen when the customer is not replying to the actual email that they received. I would suggest testing yourself and reviewing the setup: *…

@Kalyan Kumar Das I need a little more information to better understand the issue. Can you please confirm these are the steps to recreate the issue? * The customer is in the help center. * The customer clicks on a portal (project link) * The customer is taken to the project portal page. You are not wanting them to go to…

@Julie Dionne Welcome to the Atlassian community You can vote for a feature request for text alignment in Jira here https://jira.atlassian.com/browse/JRACLOUD-79083 

@Elif Kalafat Welcome to the Atlassian community Have you reactivated the user's account?

@Iheanyi Uwanamodo unfortunately it is all or nothing.

@Carolyn Allen What you have listed is correct. In DC you have two additional sprint permissions on the Project Permission Scheme (Start/Complete Sprints and Edit Sprints). These are in addition to the manage sprint permission. More information can be found…

@Deniz The only solution might be using the page attachment macro. https://confluence.atlassian.com/doc/attachments-macro-97911315.html You would have to add a macro for each page to the page you will be displaying the information. So if you had a parent page and six child pages you would have to add the macro seven times.…

@Leandro Cantero I found one other request like this in community but they ended up using scriptrunner to solve it https://community.atlassian.com/t5/Jira-questions/Workflow-condition-to-check-if-the-issue-has-a-link-to-a/qaq-p/584967 Since there were not any examples I pulled up the documentation for that app.…

I have done a couple of polar bear swims that were not that cold. Most summers when I am backpacking the high mountain lakes will still have snow around them and I usually swim on those lakes. It is cold but not anything to brag about. 

Can you share a screenshot?

@Bea Tea are they getting overwritten or removed?

@Purvi Turakhia There is no delivered way to do this other than using the API to get the orgs and add them through the API. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-servicedesk-servicedeskid-organization-get Otherwise, you would need to manually add them…

@Kyle Hikalea Great, thanks for providing the solution so others have it.

@bobbi.davis Welcome to the Atlassian community You can use the task report macro to identify specific tasks based on the criteria you put into the macro. It will not give you the information you are asking for though. Tasks are really a great way to track week to week deliverables in meetings that are lower level and not…

@pradnya patil Welcome to the Atlassian community Are you on Cloud or Data Center / Server?

@Sachin Singh Welcome to the Atlassian community Are you using the same credentials in the browser as you are in teams?

@Duna.rodriguez Welcome to the Atlassian community Is there a draft that someone has and is using to overwrite your changes? https://confluence.atlassian.com/doc/drafts-149040.html#:~:text=To%20delete%20a%20draft%20go,work%20on%20them%20with%20you. Who is making the changes in the history? Do the pages have any excerpts?

@Peter Eow were you able to get this resolved? If not you will need to submit a support issue to Atlassian here: https://support.atlassian.com/contact/ 

@Ste404 You can only have one email per service management project and one request type associated with that email address. With that being said you can use automation to change the issues request type when it is created. The automation can look for specific summary text and then make the changes. In order for this to work…

@Kevin Aegis Welcome to the Atlassian community You can use any of the navigation macros to accomplish this. I would suggest using the page tree macro. As you add additional notes they will automatically be added to the page. You can learn more about the macro, how to add it and configure it…

@Teejay Each Jira Service Management Project you create will have its own unique portal. You can make portals publicly accessible where anyone can sign up or you can limit a portal to specific customers. This KB will help you if you want to limit customer access to a…

@austins I would suggest looking at the documentation first. * https://support.atlassian.com/opsgenie/docs/incoming-call-routing/ * https://support.atlassian.com/opsgenie/docs/integrate-incoming-call-routing/ * https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/ 

@Orlando Ramirez This feature is not currently available in the delivered product. This is the closest feature request that I found to what you would like to do. https://jira.atlassian.com/browse/JSDCLOUD-10967 I would suggest submitting a new feature request for multiple submissions of the same form on a request type…

@Alison Files This FAQ will help you. https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html