Brant Schroeder Community Champion

@Dean Soriano welcome to the Atlassian community Not sure if you are still having this issue but here is the KB that explains how to setup silent install. https://support.atlassian.com/sourcetree/kb/sourcetree-silent-installation-windows/ 

@Ankit P welcome to the Atlassian community I would suggest working with the firewall team to confirm that the traffic that is occurring on authentication is actually passing through the firewall and noting is blocked. They should be able to see what is occurring at the time of authentication and then ensure that the…

@Yaruro Carlos TEST I would suggest following the steps in the KB. It is for JSM but still applies to Jira as well. https://confluence.atlassian.com/jirakb/delete-unwanted-attachments-from-jsm-requests-using-automation-1235853531.html 

@Panicha Puengrayong I am not aware of a great way to keep a Jira user group synced with a JSM organization. Technically you could create your own integration that could run nightly and use the web services to sync everything up. There is a feature request here that would solve the problem and I would suggest voting for…

@Ryan Wrike When you have a Free subscription, if you do not access the data for 120 consecutive days Atlassian will consider the subscription inactive and will deactivate it. They will send you email notifications as your subscription is nearing the point of 120 days of inactivity. They will send you an email when they…

@Cath Blake Here is some helpful information on how inactive accounts and the steps you need to take depending on the account type (Managed or unmanaged) As @Marc -Devoteam- stated you should really reach out to your Organization admin as they will be able to provide the best support, this is usually managed in your…

@Kimberly Onnen macroName is a search feature in DataCenter and does not work in cloud. I am not aware of any search function that provides you with a similar functionality in cloud using basic search. There is a feature request for this enhancement here that you can vote…

@Geraldine Pujol Aguilera welcome to the Atlassian community This is usually due to the following: Checking Remote Changes: SourceTree constantly checks remotes for updates; disable this in Preferences > General > "Check for updates". Large Diffs/Files: SourceTree's diffing can be CPU-intensive; adjust settings under…

@Daniel Warren The only way to do it currently is to clone the DB and remove what you do not want to share with the customer. @marc -Collabello--Phase Locked- is correct it is all or nothing.

@Shanavash Mohamedismail Can you share the solution to help others?

@FRANK MAZZUCA This indicates that you may have internet protection software installed which is blocking your access to log into Loom. I would make sure that loom is not being blocked by firewall software.

@Miki Sugita Check back in 15 min and your site should be back up. There is a maintenance period each day where they do updates https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/ If it is not back up after that then let me know and I can escalate it to support if you are on a free…

@SiarheiKuchuk welcome to the Atlassian community There is a feature request here for that. https://jira.atlassian.com/browse/SRCTREEWIN-9139 

@DaSp I was not able to find a way to do this in cloud, there was not any documentation that provided a solution, and I was not able to get it to take a null value in cloud. Looks like a feature request has been logged here: https://jira.atlassian.com/browse/CONFCLOUD-20195 

@Charulatha S welcome to the Atlassian community - Take a look at this https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-requires-registration-at-launch-every-time-and/qaq-p/1007296 

@Teagan Strauss By default git revert refuses to revert a merge commit as what that actually means is ambiguous. I presume that your HEAD is in fact a merge commit. If you want to revert the merge commit, you have to specify which parent of the merge you want to consider to be the main trunk, i.e. what you want to revert…

@BG welcome to the Atlassian community That is not normal. I am assuming you are using a free version of the application so I will escalate this to Atlassian.

@Troy Fearnow If you are using Chrome is will log you in using the Google account that is authenticated on Chrome. If you are using Chrome can you try copying the link in a different browser and logging in with your Atlassian account and seeing if that resolves the issue. If you are not using Chrome let us know.

@Melanie Fawcett I would make sure that you are logging into Loom with the proper account. Have you tried logging in via a different browser than Chrome (I am assuming you are using Chrome). If you are using Chrome it will use the Google account you are logged into in the browser to access your Atlassian account. This…

@Stuart Smith It could be for an account that you do not have access to. I would suggest contacting support as they will be able to see and help you out.

@丸林太郎 I will escalate this to Atlassian to see if they are aware of the issue.

@Racketware welcome to the Atlassian community In addition to what @Trudy P Claspill shared a few years back Atlassian removed Mercurial repos, because they sunseted support for Mercurial. However, if your repositories were Git and not Mercurial, they would not be removed. Navigation in Bitbucket Cloud has probably changed…

@Aditya Mulukutla Just to provide some additional information on top of the correct response from @Mikael Sandberg here is the Atlassian documentation on adding organizations https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/ 

@Stuart Smith you will need to add an additional billing contact. I would suggest adding two. You can follow the KB here https://support.atlassian.com/jira/kb/how-do-i-add-a-technical-or-billing-contact-to-my-account/ If you do not know of anyone on your team who can add billing admins you will need to contact Atlassian…

@Reginald Guillory it would be best to comment on the support issues that you submitted. This is the community forum so community members can provide insight and help but cannot see support issues. I will escalate this question to Atlassian but it would be best to respond on the support ticket.

@Jayant Kaned welcome to the Atlassian community Are you using Oauth? https://support.atlassian.com/bitbucket-cloud/docs/use-oauth-on-bitbucket-cloud/ 

@Fanny Sahlström if you have not entered any payment information it will automatically downgrade after the trial. If you have entered payment information you will need to cancel your free trial. https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ Cancel a free trial If a payment method is added, a…

@KrzysztofKocel welcome to the Atlassian community The message is a standard security prompt from macOS Gatekeeper for apps downloaded outside of the App Store. You can resolve this issue by manually granting permission in your Mac's system settings.

@Megan Nacey You can learn more about the override feature here: https://support.atlassian.com/jira-service-management-cloud/docs/override-an-on-call-schedule/ Per the documentation "Both users and admins have the ability to create schedule overrides, with admins also able to create them on behalf of users." The individual…

@cococol welcome to the Atlassian community It sounds like Sourcetree is still trying to use your password. I would suggest removing the password file and see if it prompts you to enter your PAT again. C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree You can delete your password file there.