Brant Schroeder Community Champion

Laura, Great. Can you mark it as the answer to your question. In order to have the text display under the icon you will have to play with the following: .acs-side-bar .acs-side-bar-space-info .avatar {....} .acs-side-bar-space-info .space-information-container {...} Changing the display: block; and updating the padding…

Jason, Was there any connectivity issues during that time? If JIRA was unable to pull from the email server for a longer than normal time then this could have caused the issue as well. If it were to process the emails at the same time then only one would come in since it would see them as duplicates. With that being said…

David, Glad to hear that. Can you mark it as the answer. Thanks Brant

Hash, If you do not install the JIRA Service Desk application then you will need to use the KB article that Ann Worley provided above to do it with JIRA Core or JIRA Software. Thanks Brant

I forgot to say you might need to add !important or additional classes to get it to take. I just looked at the code so I don't know at what level you will have to apply the change to override the core css. Brant

Laura, Only apply the link style to the following: .acs-side-bar-space-info a {color:#fff; . . . .} .acs-side-bar-content a {color:#fff; . . . .} .acs-side-bar-space-info a:hover {. . . .} .acs-side-bar-content a:hover {. . . .} etc. This will contain it to the left hand navigation and not change the link color accross…

Govardhan, You can edit a customers email address of a service desk customer if you are an administrator on the JIRA system by going to Administration > User management. You can search for the customer. When you find them under actions there will be an "edit" link. You can click this to change the email address. You will…

Vineet, You would need to follow the steps that I provided above. For example: Issue type 1, 2, 3, 4, 5, 6 all currently use the same workflow, workflow A, and RCA is not manditory. You need issue type 4 to have RCA manditory. You will need to copy workflow A and name it workflow B. Assiciate workflow B with issue type 4…

Gary, You can do this using JIRA Serivce Desk Organizations. Information about this feature can be found here: Setting up service desk users. Organizations was introduced in JIRA Service Desk 3.0. Since you are in the cloud it will not be a version issue for you. Brant

Hash, You might look at JIRA Service Desk it does exactly what you are asking for. You can configure the service desk to recieve emails from anyone (They do not need a JIRA user license) and it will create an issue in the service desk. Brant

Vineet, If you have created a custom field "Root Cause" is all you need to do is edit the workflow to make is manditory. In the workflow on any of the transitions that go to "Resolved" or "Closed" status you will need to edit and a validator. The validator you will use is "Fields Required". Just add the Root Cause field…

David, You should be able to add attachements by doing the following: * Go to the page that has the attachments. * Click on the page navigation in the upper right hand corner (Three Dots) and select "Attachments" * On the attachements page you should see a list of attachements and a column labeled "Labels" * Click on the…

Hash, JIRA is not setup to archive issues. If you want to remove issues from your JIRA instance but archive them before doing so I would suggest coming up with a process internal to your organization that meets your needs. For example every quarter we do the following: * Refresh our test enviorment with current production…

Rajeev, Sounds like the global permissions table is empty. Please follow this KB article to resolve the issue. Can't Log In To JIRA - No Global Permission In Database Brant

That is currently not possible but there is a feature request to allow for access to common variables for use in templates through the template editor. I would recommend that you watch and vote for the feature. You will then recieve updates about this request and know when it has been compelted. Thanks Brant

Pietro, That is currently not possible but there is a feature request to allow for access to common variables for use in templates through the template editor. I would recommend that you watch and vote for the feature. You will then recieve updates about this request and know when it has been compelted. Thanks Brant

Cronus, There are two ways you can do this if I understand your question correctly. Option 1 Open both confluence instances in different browser windows. Create the pages that you want in instance 2 and copy the content from instance one in edit mode to instance 2. Option 2 Exporting from one instance to another can be…

Paul, Lars provided the information that you need. We also use VMs and just script out the changes for our base url, application links and DB connection. Hopefully you were able to clone your production box without too much trouble. Thanks Brant

Are you looking for Atlassian docs or documents in general?

Ashish, Took a look at the logs and it identifies the failed plugins. I have copied that and am pasting it here: ******************************************************************************************************************************************************************************************************** ___ FAILED…

Andrew, You can use a workflow to enforce who can create a ticket but if it is in the service desk you might just create a requet type that is hidden from the portal. This would provide a better customer experiecnce and will be easier to do. This will allow agents to create them internally and then the user would be able…

Ashish, In the logs as JIRA starts up you will be able to see each add-on as it loads. You should be able to see which add-on is failing there. Then follow the steps in the KB article to remove it from loading and your JIRA instance should start. Brant

Bryan, Looks like a add-on is making Chrome unhappy. Can you get to any pages or does the error happen on every page? For instance can you get to https://YOURSERVERURL/plugins/servlet/upm If you can and everything displays you should run in Safemode and see what add-on is causing the issue. This is done by clicking the…

Manali, The easiest way to add tabs is with a free plugin like Spectrum Formatting Macros. There are also paid plugins that provide this fucntionality as well like NaviTabs and Composition. Thanks Brant

Jason, In the past when we have had email issues I start at the inbox of the email account to make sure that both emails were recieved and are currently in the account. I do this because there have been times were we have had email issues or the user forwarded to the wrong email address. If the email is in the account and…

When using the default HSQLDB database, you run the risk of irrecoverable data loss mainly during system crashes because HSQLDB is not transaction safe. You can also suffer from performance issuse as the database increases in size. An external databases will most likely provide superior speed and scalability. If you client…

Steve, I do not believe that it is possible at this time. There is a JIRA feature request here: https://jira.atlassian.com/browse/JRASERVER-37616 that addresses it but has hardly any votes. It has also been out there since 2014 so I doubt you will be able to do it anytime soon. You could see if there is a custom field or…

What is one way Atlassian products have shifted the way your team works? By moving all of our communications within Atlassian products and making it a requirement our teams/team members have become more accountable to each other. There is no more passing the buck or pointing the finger because the issues show what has…

I agree that using a VM is the best solution. If it is not an option for you you can follow Atlassian's steps to migrate it to another server. I have done this in the past and it is very easy to do. Information can be found here: https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html Irwins…