Brant Schroeder Community Champion

Heather, How big is the back up file? If it is really large you can run into restore issues. Are you setting up a new instance on a new server with the PostgresSQL or are you trying to restore over your current version?

Daniela, Assuming that all requests use the same workflow then you could have a single issue type and as many request types as you need to manage requests. In the service desk you can have as many request types as you like and only display the ones you would like to the customer to keep it simple. In your case I would…

Yes that is the correct plugin. https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit/cloud/overview Participant is a read only custom field that you can add to you screen and then query off of it after it is in place and begins recording participation.

You have is backwards. Request types have a many to one relationship with issue type. Issue type has a one to many with request type. An issue type is has a one to one relationship with workflows. When we setup service desks we associate many request types to a single issue type and they are associated with that issue type…

Daniela, Since an issue type can have multiple request types associated with it the default functionality of the service desk is for the user to have to select the request type. The reason that support is grayed out is it is associated with a different issue type. Only the request types associated with the selected issue…

Use the "WAS" operator for issues you worked on - http://confluence.atlassian.com/display/JIRA/Advanced+Searching#AdvancedSearching-WAS, e.g. (Assignee WAS "Dan Horne" OR Reporter WAS "Dan Horne") BEFORE <DATE> ? The second question can only be answered with the participant field of the toolkit plugin. There you will be…

The error that you provided gives you two solutions. I would try disabling SSL first by adding useSSL=false to you connection string. If you are able to connect and everything is working then you know that your have to add the server cert to you truststore. Let me know the outcome of disabling SSL.

Did you recently upgrade this plugin? If so the plugin is using a core JIRA module and is not functioning properly. There are a couple of things you can do to fix it. Try reinstalling to see if there was just an error during install. I would also reach out to the app vendor and see if they can provide any insights based on…

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There are two ways to handle this. * Modify the workflow to apply the label on creation. You will need JIRA Suite Utilities for this to work. (see information below) * Use the Script Runner plugin if you own it to apply the label. EDIT WORKFLOW STEPS Edit the workflow->"create transition" to add a post function to the…

Zachary, I am assuming that you are running JIRA and the DB on the same server. Try using the IP of the DB server and not localhost. Depending on the OS you are running your server on you might have local firewall rules to change. You could have network firewall rules as well. Best of luck.

When you look at the filter are they off? Are you hosting the application? If you answered yes to both then it is an issue with server time. Make sure that the servers, Application and DB, dates match.

I second that

To delete/clear the JIRA plugin cache if you get random plugin behaviour: * Stop the JIRA instance * Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two) * Restart JIRA

Then it sounds like it is a different issue then what I have. I would try clearing plugin cache and restarting the JIRA service to see if it resolves the issue. I 

I had a similar issue before and when I traced it in the JavaScript it ended up being an IIS issue with Byte range request. I was able to confirm is by running JIRA without the reverse proxy. Are you able to run jira without the proxy and confirm you are not having the issue.

Were you able to login before?

Does it do the same thing in all browsers after clearing cache?

How is your enviorment setup? Are you hosted locally or in the cloud?

Are you using a reverse proxy? What are you hosted on? What version are you using?

Is the comment posting if you remove the transition? 

Jason, If you have that information in AD then you could use either of these plugins to pull that information into their profile and display it on the issue. * User Profiles for JIRA * Active Directory Attributes Sync 2 Brant

Lei, At this time this cannot be done. There is a feature request here BSERV-4586 that you can vote for. In the mean time you will need to perform a backup and restore to accomplish what you are trying to do. Information on backup and restoring bitbucket can be found here. Brant

What you have will provide 7 days not just 7 working days. You can get the results you want by using a week, -1w, instead of -7. Brant

Chelsea, If you are just moving the tasks from one project to another I would suggest using a bulk change and migrating them. If the tasks need to remain in the old project and you have to create them in the new project you will need to make sure that the following is defined for each sub-task: * Issue Id * Parent Id *…

I believe that you just have the order wrong. Try this and it should work: JSON: { "update": { "comment": [ { "add": { "body": "Comment added when transitioning issue" } } ] }, "transition": { "id": "61" }}

Natalia, If I am understanding the issue correctly it sounds like you would like to use a resolution at the time the status is changed to done. By default JIRA provides resolutions for issues that can be applied when the issue is resolved or closed or done. All you need to do is update your list of resolutions to contain…

Kevin, I would suggest filtering on a group that all of the users are a part of. If you do not have a group like this then create one. You can then update your AD settings with the new group to filter results. You can use the Additional Group DN in LDAP Schema to accomplish this or you can use Group Object Filter in the…

Derek, You can also use issue security. Here is a link to the KB article. Brant

Ben, I don't know of an automation rule that you could setup to do this in the service desk. You could create an after hours support request type. The users would have to submit it via the portal and it could then be auto assigned to the user you specified as the assignee when configuring the request type fields. Brant