Brant Schroeder Community Champion

If you are using the delivered JIRA CSV Import you will need to use the username for existing JIRA users in order for that import to map correctly. If the user does now exist then: People in the Assignee or Reporter fields can be imported as new Jira users. * Users are created as active accounts in Jira. Users will need to…

It should be the same. You would just add an edit restriction to the page. https://confluence.atlassian.com/doc/page-restrictions-139414.html

We have multiple aliases pointing to our service desk email address. When they come in the alias email address is added as a request participant. I am then able to use automation to look for that user as a request participant.

AUI is Atlassians framework for creating products. If you were to build your own marco you could use this.

In order for someone to create a link they would need access to the service desk to see the issue. The JIRA service desk is created to have open communication and transparency. It sounds like you should be using Service Desk collaborators. A collaborator can be added to an issue as a watcher or by using the @nameincomment.…

Issue links span all JIRA projects. It should be limited to projects that a user can view. So if a user only has access to a single project they will only be able to link to issues in the at project. Users that have access to several projects will see all of the issues from those projects when they go to link..

You will need to use the Invoke-RestMethod in Powershell to initiate the REST service. I think something like this would work: [string] $username = "username" [string] $password = "password" try { $basicAuth = "Basic " + [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes("$($Username):$Password"))…

John - Sorry if I was not clear yesterday. On the JIRA service desk what are the user and role settings?

If you get stuck on anything just post and someone will help.

On the service desk what are the users and roles settings?

Jim this can be accomplished with JIRA custom fields. (Documentation can be found here) Once you have created the custom filed you will just need to associate it with your service desk project via the service desks screens. Once you have completed this you can add it to the request type and it will display in the online…

Ben, There are several GANTT chart add-ons in the Atlassian marketplace. You can install them in JIRA Core and test them out. I use BigGantt and it works well and has well maintained documentation. I would suggest starting there. All of the Gantt chart add-ons I know of do have an additional cost associated with them but…

Editing the template works the same as editing a page. You can add a button one of two ways: * Add an image and hyperlink it * Add a button through an add-on like the Lozenge Macro that is part of the Content Formatting Add-on.

Greg, This KB article will help you get through this issue. https://confluence.atlassian.com/confkb/confluence-will-not-start-up-because-the-build-number-in-the-home-directory-doesn-t-match-the-build-number-in-the-database-after-upgrade-376834096.html

In the dropdown menu to export there should be two options. Export "type" (All fields) and "type" (Current fields). If a user selects the current fields option, it will create an export for the issue fields that are currently displayed in their Issue Navigator. My guess is that they are selecting different exports each…

Do all the users have the same JIRA and JIRA service desk permissions? Are the users all added as Agents or Collaborators to the service desk?

I would redo the installation as it sounds like a permission issue. This time when you do the installation attach it to a DB and let it complete. I would ensure that confluence starts. Then stop the service restore your DB to the newly created DB and copy over the confluence home directory and update your config file. If…

To export a space you will need the export permissions in the space. To import a space I believe you need to be a confluence admin.

If you can edit the dashboard you can view the filters by editing each widget. By editing it you will see what is feeding the widget. Some widgets are fed by a default selection made by the widget. Other widgets you will see Project or Saved Filter: that will point you at the filter it is using. In confluence you have a…

Can you provide a little more information. There are several different ways something like this can be accomplished. Are you saying that I have an issue that we will call develop. When develop is complete it changes as an issue into test?

Juliana, The Dashboard uses widgets that are run off of filters. While the dashboard provides valuable insights into monitoring projects it does not have export functionality. If you would like to export information off of the dashboard I would use the filters that feed the dashboard. The filters allow you to export to…

Excellent

You will want to do an XML export. Make sure you select full export. This will bring all of the attachments with the site. Once the export is complete you will want to perform an import. I would suggest creating a new space and importing all of the exported space into the new space. You can then clean up any links that are…

You can create an issue filter that can be subscribed to by the user that would send an email listing issues to what ever criteria you specify. You can read more about it here: https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html The user would continue to receive regular JIRA…

Scott, By default it should be the dashboard, there is not a global setting that I know of that allows you to change this. There was a bug in relation to the issue that you are having a while ago where individuals were being routed to boards when they logged in or clicked the JIRA logo when they were running JIRA software.…

The variables available to be used in service desk emails can be found here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html They are fairly limited at this time.

Didier, You will need to use an Add-on for this. There are several add-ons that provide issue templates that will allow you to load or clone projects.

What is the base URL in JIRA set to? Is it the internal IP?

* Click on your profile icon at the top right of the screen. * Select the appropriate home page option within the My JIRA* Home section:* Dashboard * Issue Navigator * Agile (i.e. the JIRA Agile Rapid Board — this option is only available if you have the JIRA Agile add-on installed in JIRA) Your page will be reloaded the…