Brant Schroeder Community Champion

Ruth, You can ad a single video through the Widget Connector. This can be done using the following steps. * Create a page to which you want to add the video * In the toolbar click the plus-button and then choose Other Macros * Search for Widget Connector * Paste the URL, define the size en click Insert Since the channel is…

You can create custom reports in the Service Desk that will allow you to specify a specific date range and get the information back that you are looking for. You can learn more about custom reports in the service desk here: https://confluence.atlassian.com/servicedeskserver030/setting-up-service-desk-reports-761768859.html

Do you have access to the DB? If you do you will want to run the SQL Ann pointed out in her post above. You can find the SQL here:…

Are you using Jira to manage your users permissions or is this a stand alone instance?

As Nic stated it is available and documentation can be found here: https://developer.atlassian.com/cloud/jira/service-desk/rest/ Once again, the best practice would be to have users setup their own password using the Atlassian software. 

Daniel, Sending an email containing a password is a poor security practice. Since this is the case there is no functionality provided within the delivered Atlassian products that will perform that function. If you were to create your own application you could use the Jira API to create the…

Stephan, There is no bulk update method that you can use to update all of the projects. You will have to touch each one and make the change.

Are you using Confluence in the cloud? If the answer is yes you will want to check how many users you have assigned in to different applications. You can go to Settings > User management > Manage applications to see counts and see who is assigned.

If you are hosting your own instance of Jira you can look at the email templates. https://confluence.atlassian.com/adminjiraserver071/customizing-email-content-802592932.html If you are in the cloud you will not be able to make this change and would need to submit a support ticket.

Stephan, Is the old workflow scheme being used by any other projects? If not and only those 50 are using it. I would do the following: * Make a copy of the workflow scheme that you will be replacing so you have a backup. * Make changes to the workflow scheme that is already applied to all 50 projects. If you have more…

Stu, I would just use an issue filter that to pull all of the items together. If you enter them into the project in the order that you would like to review them in then you could order them on the filter by issue id. I would then place the final decision in a custom field or in the description that could be shown on the…

Gadgets on a dashboard are derived from issue filters and do not have any inter connectivity. I do not know of any add-ons that provide this functionality and was not able to find any. There are drill down reports for JIRA that might give you what you are looking for or close to it.…

Often times this has to do with the link traversing spaces. Are you linking in the same space? I am sure that you already saw this but here is the documentation on anchors - https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html

I would really be interested in the resources that are used to support each instance as well. How many servers? What are the server specs? How many full-time staff members and their responsibilities? Who is responsible for the stack? How is it funded?

If you set it to any of the other two options then it should work.

Are you on cloud or hosted?

In the administration portion of the Service Desk please navigate to customer permissions and let me know what "Who can customers share requests with?" is set to. I think that is the issue. It needs to be Any Customer..... or Any Customer or Organization....

That does not sound like a JIRA issue. It sounds like they are forwarding the email address and not configuring it as an alias. I would work with the individual who configured the alias to see how it is sending.

Yes, JIRA will match it up once it is pulled from the other email address and processed.

When the email requests come in via the alias, the alias is attached as a request participant. We then use automation rules to apply a component placing it in the proper queue. All emails go out through the same address but when the user responds the JIRA email handler is able to match them into the proper service desk.

You are only allowed to have a single email address (Channel) associated with a each service desk. You can however have use email aliases to point to the service desk email allowing you to have multiple email addresses. For example you might have a service desk configured to use email@servicedesk.com and then point two…

Does the content in the add-on use database fields created by the add-on or does it pull from custom fields that the add-on creates? My guess is that the add-on uses it's own database fields in which case the clone function will not copy them. If the add-on uses custom fields then it will copy the data. A clone issue…

Sounds like a passwords or directory issue. You can use the verification tool in Crowd to test. https://confluence.atlassian.com/crowd/testing-a-user-s-login-to-an-application-103088399.html

How is the Zendesk ticket info stored in the issue? Is it a comment? Is it a custom field? Etc?

Glen, Organizations is a newer feature in JIRA Service Desk and is a little clunking right now. We started using it but gave up because of the maintenance overhead. What you are doing is the only way to add customers and it is painful. I am hoping that they allow groups to be added in the future. This would be much easier.

I think that this is what you might be looking for: https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html The url that you use on your confluence site is in the first portion of the documentation. http://<your confluence URL>/explain.action?queryString=keywords

Sarah, You can use the following JQL to find issues where someone has been mentioned. (summary ~ "username" OR description ~ "username" OR comment ~ "username") Just change the username to the username of the individual you are looking for.

This is not something you can change without modifying the code. There is a similar request here to Atlassian that you can vote up: https://jira.atlassian.com/browse/JRASERVER-44098

There are additional import tools in the Atlassian Marketplace. Some allow you to import from or sync with excel. I have not used any of these add-ons but would assume the functionality would be similar.

The only think I can think for you to do this would be to customize the email content. This is something you will have to maintain on every upgrade your local instalation and is not accessible in the cloud version, restricted functions. You can learn more about that here:…