Brant Schroeder Community Champion

Bryan, Approves are able to see issues in the service desk portal. If they are not seeing it in the portal is could be a couple of different items. The first thing you should check is if the issue has a request type assigned to it. If the request types is no match it will not show up in the Portal. If that is fine then it…

Do you have JIRA Suite Utilities installed as an add-on? or nFeed? The issues seems to be a known issue and several add-ons have also been identified as causing this to occur in addition to the service desk.

Rex, You should be able to shut down the upgraded instance of JIRA and update the DB if the link is not working. Instructions here: https://confluence.atlassian.com/jirakb/how-to-get-and-update-jira-license-string-from-the-database-441746313.html?_ga=2.228942108.1822687758.1523403549-857499681.1523403549 After you update…

Is JIRA using a proxy?

You can use the JIRA CLOUD REST API to receive and send data to an external system. If you are using a UPG Account you will use the verified email address and password to access the API.

You will have to pull issues back in pages. You can use the following to get issues in blocks of 1,000. Append the following to your URL &pager/start=1000. Example: https://<instance name>/sr/jira.issueviews:searchrequest-csv-all-fields/temp/SearchRequest.xls?jqlQuery=&tempMax=1000&pager/start=1000 You can find the…

Clint, This would be a feature request and can be submitted here: https://jira.atlassian.com/projects/JRASERVER/issues/JRASERVER-4812?filter=allopenissues You can submit it as a suggestion. Thanks Brant

I think you will need to go to the logs to determine what is occurring when the button is clicked. Are you in the cloud or locally hosted?

can you add him as an individual user to the user group and see if that makes any difference and send a screenshot of his row in user and roles.

The transition screen you are seeing in the customer portal is required and is placed there when on the transition when you check the box Show transition in the customer portal. My guess is that there is a post function that the user does not have the proper permissions to perform. Can you check the post functions and see…

And the user has a service desk license applied to their account?

If you remove the screen from the transition does the button work on the issue screen.

Can you send a screen shot of the users and roles with the user highlighted.

Can you look at the issue type and ensure that it is using the specified workflow. Looking at your screenshots there is a discrepancy. The work from shows Reopen as the transition but the screen shows Reopen issue.

If you remove the conditions does it work?

What are the customer permissions set to on your Service Desk? There are three settings. If you do not have the third one set then the customer will need to be in JIRA or associated with the project depending on your setting.

The short answer is no. If the user is a project admin they will have the ability to make minor changes to their workflow as long as it is unique to the project. Issue types, fields, workflows etc. all require Administer JIRA rights. We have a development environment where we allow power users to create workflows that we…

What are your roles on the Project?

Are there any conditions on the workflow that could be preventing the issue from transitioning?

I was able to create the following automation in our test environment and it runs just fine. * Issue Created * Issue Matches: summary ~ "Testing" AND project = "project name" * Transition Issue: In Progress (891) -> Project Name: Service Request Fulfillment This runs fine. I then changed the transition to a transition that…

Michael, The transition it is looking at is still from create to to do. I believe this puts us back where we started. I would suggest that you add an automation that looks at issue transitioned as the trigger and add a condition of status equals to do and summary contains "....". I think you will get the desired result.

Would need to know more about the automation. Is it still running on created?

By default you only have cascading dropdowns. There are several plugins that provide additional custom fields that might work better than the cascading dropdown. You should look at Profields. 

I think that the issue is that there is no transition from created to Web Trades. You will want to either create a transition from create to Web Trades or change it to check when the status is To Do and the summary contains.... transition to web trades. Let me know if that works.

Fred, That is delivered functionality https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all I don't know of any way to turn off Text Formatting Notation. You could submit a ticket to Atlassian and see if there is a config change to do this.

Confluence does not have any native functionality for what you are asking. 1. There are plugins for this. A good thread here: https://community.atlassian.com/t5/Confluence-questions/Deleting-Confluence-pages-automatically-after-a-certain-period/qaq-p/68432 2. No plugins for this that I know of. There is a thread…

Joe, Had the same issue. We just scheduled a maintenance outage, shut down JIRA, made snapshots and changed the collation. you can see how to do it here: https://docs.microsoft.com/en-us/sql/relational-databases/collations/set-or-change-the-database-collation#TsqlProcedure When we brought everything back up everything was…

Robert you can use the following JQL to get what you are looking for: issuekey in issueHistory() order by lastViewed DESC

You need to use a plugin for that. You can use a plugin like JIRA Misc Custom Fields and use the "write it" option or you can create a custom plugin. JIRA Misc Custom Field - https://marketplace.atlassian.com/plugins/com.innovalog.jmcf.jira-misc-custom-fields Create a custom plugin -…

An issue type is associated with a specific workflow. Look at the issue that failed and then at the associated workflow. Does the workflow contain the status you are trying to transition to? If it does can it transition from the status it is in to the status you are trying to move it to? (Is there a transition connecting…