Brant Schroeder Community Champion

Kenny, It all depends how your confluence instance is configured. Your confluence administrator can change this setting in general configuration > global permissions. Here they can give individuals or groups access to create spaces.

Siena, What you are asking for is in request form but is currently not available and can be found here: https://jira.atlassian.com/browse/JSDSERVER-3669 We had the same issue so we used the API to populate our customers - https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post and then add them to a…

You can create a report on a Jira dashboard or in Confluence that pulls the information from a Jira filter. The Jira filter will allow you to check the value in a custom field and display the report information you desire. You should be able to print either report. The confluence report will probably look nicer than the…

Harriett You are correct that you would need to add a transition from completed to the status you would like to place it in. I know that transitions cannot be added to certain statuses when in active mode even when in draft. Make a copy of the workflow and see if you can make the change then. After you make the change you…

Alain, Unfortunately Atlassian has not provided an easy way to do this besides filing a support ticket with them. I believe that they added an option to the login form that allows you to disable the "stay logged in" feature. You will need to check that on login in the future.

Kumar, You can do this one of two ways. * Update the email templates in JIRA to include issue type in the subject. It should be something like this $issue.issueType.name. This would apply the change to all email notifications. You could also add logic to determine if it was the correct project and then add the following to…

I am assuming that you are talking about the buttons used to transition issue through a workflow. This can be done by updating the workflow or creating a new workflow and associating it with tasks.

You can do it several different ways: * Have an issue type of Bug With Release Notes* Have a workflow has release notes as a step associated with this issue type * Have a custom field that you mark when release notes are required A lot of it has to do with your business process and how you would like to enforce it in JIRA.

You will need to use JavaScript to apply the CSS change on button click.

The internal directory does not support mixed case groups. Confluence insists on lower-case usernames and groups and store all user-related data in lower case.

Andrey, The link you provided is the latest information that Atlassian has on sizing JIRA. It should still be applicable. We have a Large-Scale instance and the values are similar. If you are truly going to scale to 10,000 users you might consider Data-Center especially if you are going to have lots of concurrent users.…

Greg, A Global transitions allow any status in a workflow to transition to a particular status. A common transition allows for multiple statuses in a workflow to transition to a particular status.

Larissa, You can find information on the customer portal here: https://confluence.atlassian.com/servicedeskserver/configuring-the-customer-portal-939926277.html https://confluence.atlassian.com/servicedeskserver/best-practices-for-designing-the-customer-portal-939926586.html You can also look at your customer portal by…

Renee, Unfortunately there is no way of doing this without building your own service that hits or is triggered by the DB. The current JIRA Service Desk API does not have any support for accessing customer satisfaction. You could query the DB and use a batch load to your CRM or create your own service to pull the…

The database collation will not impact and application link. All of the traffic that takes place between the applications is done using the api so everything will work as expected. It is important to configure the DB correctly or you will see errors or performance issues.

Kevin, Organizations are created so information, including requests can be shared across an organization. If an issues is sensitive remove the organization on the issue and it will not be shared. Organizations work like request participants and there is no configuration setting that will allow you to change the…

Marjorie, I have never heard of a specific limit to the number of pages you can create within a space. I would suspect that certain macros may run slower or break if there are to many pages for your current configuration to handle. Often times I think individuals need to size their application properly and ensure that the…

Have you disabled the plugin and tried the same functionality? Also are you using cloud or server?

The Issue linking is currently order using Alphanumeric. So if you would like to order the list you will need to change the name. The name is not shown to the user so there is not an issue with changing it, example below. Atlassian is working on a solution for this: https://jira.atlassian.com/browse/JRASERVER-16281 To…

JIRA restricts project access in several ways. First if you are not associated with a project you will not see it. (Have browse project in the permission scheme) So you can have 100s of projects in JIRA and if I am only associated with one project that is all I will see. When you set the project up you associate users with…

Hitesh, You can find storage limit information here: https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-cloud-vs-server-storage-capabilities

Sravya, JIRA does not provide this functionality and I do not know of any plugins that would do this. You can create your own custom web page that could collect the information and determine the type of project to create. You could use the JIRA API to then create the project, any issues, permissions, etc.

Philippa, If you have the customer notification setup to send to the reporter then it will go to the person and only the person who submitted the request. The JIRA notification scheme should also generate JIRA emails to Agents and watchers. From what I am hearing it sounds like email is not configured or setup for the…

Ryan, I am assuming you are using JIRA and Confluence cloud. You will need to go to Settings > User management and then, select Application access. Adding a user to the default Confluence access group 'confluence-users' will allow that user login to Confluence.…

Vivek, You should be able to use your companies SMTP servers to send email. You will want to make sure that all IPSEC and firewall rules are correctly configured to ensure that messages are not blocked. 

Andrew, This is what we did. We had 5 different emails to consolidate into a new service desk. Each of the five emails is turned into an email alias and now points to our service desk email. Example: * email1@example.com (Alias) -> servicedesk@example.com (Service Desk Email Address) * email2@example.com (Alias) ->…

Glad you were able to get it working and it was only a configuration issue. 

Bryan, If they are not setup as approvers on the request then they will not see it. You can learn about setting up approvers here: https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html

You can view your Atlassian support tickets here: https://getsupport.atlassian.com/servicedesk then just click requests in the upper right hand corner. Thanks Brant

So the URL looks like this http://jiraurl.com:8080? Are you using SSL? Also is the SSL being provided by IIS?