Brant Schroeder Community Champion

Hannah, I am assuming that you are using the cloud hosting. You should contact customer support. Here is a document describing the issue you are having and a work around if you want to change it yourself. https://jira.atlassian.com/browse/CLOUD-7184?_ga=2.85804895.790155487.1531244353-890520517.1523892346

Emiliano, I believe that JQL Search Exstension allows for nested JQL queries and ScriptRunner has a linkedissuesof function for nested search. Both are add-ons and would require you to purchase them to have a single query solution. There are related feature requests for your question in JAC so you can vote for them:…

Riccardo, I don't believe there is any delivered functionality that will allow you to do this. You can use one of two plugins to accomplish this. Scriptrunner or Craftforge Search Linked Issues for JIRA More information can be found here about Craftforge…

The only way I can think of you doing this is by using forward with masking. Masking would make it seem like you are working from the URL provided. I don't know how this would work with authentication but it would be worth a try. You could always have a friendly URL that forwards to your cloud instance to help individuals…

I have run JIRA on a windows server and it works just fine. You will probably want to run a proxy in IIS to serve it up. These are easy to setup and there are lots of good articles like this one: https://confluence.atlassian.com/jirakb/integrating-jira-applications-with-iis-using-arr-313467089.html

Sean, My answer was for server. I am not sure in cloud if you can disable them or not. You should submit a support ticket. Thanks Brant

In the service desk you have to use Raise Request to create issues. If you use the create button a request type will not be assigned to an issue. If the issue does not have a request type then customer / external communications will not occur and the issue will not be visible in the portal. Applying the request type to the…

Saarvaani, Please make sure you follow all of the steps here https://confluence.atlassian.com/servicedeskserver/setting-up-approvals-939926369.html You will also need to make sure that customer notifications and your notifications schema are set correctly.

I think you could use Questions for Confluence to get something similar in place. https://www.atlassian.com/software/confluence/questions 

Looks like from the comments in the app store that others are having this issue. I would raise a support request with Atlassian. https://support.atlassian.com/contact/#/

Felix, I believe that this is a permissions issue. Check and make sure that the files in the confluence home directory are created by the owner of the directory. If not change the owner. Someone had a similar problem in this…

Casey, The current Confluence to JIRA plugin provided by Atlassian only allows for summary and description. There are several requests like this one to Atlassian to expand the features of this plugin https://jira.atlassian.com/browse/CONFSERVER-34024 I don't know of any other plugins that can do what you are asking at this…

If you configure the Confluence site to only be visible to users logged into JIRA service desk. Then users can access and search KB in the service desk help center but not access the space directly. You can see the different permission configurations on this page under the view…

Matthew, I am not a routing expert but my guess it has something to do with how the request is being routed and by using the wildcard you are able to get through. You could run a trace and see.

Matthew, Couple of things to check as this does not sound like a network/proxy/firewall issue. * Did you setup JIRA as a user server? Admin > User Management > JIRA user server. Documentation on how to configure…

You will have to get that information from your specific instance of JIRA. If you are developing a plugin or application that you want to connect to JIRA using OAuth here is documentation - https://developer.atlassian.com/server/jira/platform/oauth/ If you are just trying to connect an existing application here is…

JIRA does provide OAuth for linking applications and services in and out of JIRA. https://confluence.atlassian.com/jiracorecloud/allowing-oauth-access-781387238.html 

You need to contact support to get this resolved. Here is a support article about the issue. https://jira.atlassian.com/browse/ID-6332

Steve is correct. In order for this to function you will need to make sure that you have linked JIRA to Confluence. If it not working after your application link is in place you will need to make sure that the JIRA Integration Plugin and Confluence JIRA Plugin are enables and all their modules dealing with linking are…

Justin, Service Desk allow you to search a the space that is associated with the service desk or service desks at the help center level (top level). If you would like them to be able to browse you could provide the Confluence space to them and make it public. Here are a couple of articles on service desk KB…

Jennifer, Here are the steps to resolve this issue. You are almost there: https://jira.atlassian.com/browse/ID-6297

Do you have an application link setup between confluence and jira?

Have you heard anything about firewall or proxy configurations? Do you have an application link between Confluence and JIRA setup?

What is the path you use to access JIRA? Are you using a proxy? What is the OS of the server? Are you running a firewall on the server?

You should be OK now.

Sorry have not been out to cloud for a while. After logging in and playing around you are correct that is the current solution.

Jason, You can do that as well and to tell you the truth that might be a better solution just from a business process perspective. I can give you an example. We have a workflow that any status can go to validate. But validate can only go back to the review status through needs review or to the ready for production status…

Marianna, Jira provides canned reporting at the project level that can be customized based on the inputs you select. If you would like more specific information you can use Dashboards to create reports based on filter criteria. This helps you present information you desire in a useful format. You can also apply Jira…

The other statuses in the workflow have transitions that point to them that already exist. You can use an existing transition when you create you transitions from Blocked back to the other statuses. This will make it easier to maintain the transitions and workflow in the future. In the example above there is a transition…

Jason, Sorry but the transition from "Blocked" back to the different statuses will have to be created one by one. The reason you can transition from many status to one using the allow all to transition to this status is the transition can be reused because the destination status is the same for all statuses. When going…