Brant Schroeder Community Champion

I would check all of your settings here: https://confluence.atlassian.com/doc/proxy-and-https-setup-for-confluence-950286281.html and make sure that they are correct. If everything looks fine then I would check IIS and ensure that the proxy settings there are…

Daniel, You will want to make sure that you are adhering to Atlassian licensing. I am not sure what that is in regards to the service desk and agents from multiple companies but you should check it out. I know that you do not want to use multiple desks (Projects) but that would be my recommendation. You can then use a…

The easiest way would be to use an app (Add-on) https://marketplace.atlassian.com/search?query=Zendesk If you do not want to use an app then you can create your own integration using the JIRA API.

There are three items to check: * JIRA Service Desk Global Settings * JIRA Service Desk Site Settings * Groups who can login under manage applications You can learn more in this post - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Help-with-permissions-to-my-Jira-Service-Desk-Signup-is-not/qaq-p/848518

You can easily do this by adding a custom field with your selections and associating it with the project and screens in your service desk project. https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-a-custom-field-776636410.html

You can use this to troubleshoot. https://confluence.atlassian.com/confkb/troubleshooting-issues-with-page-and-space-creation-871993108.html On the article that you provided, since the logs are similar, did you run the SQL to ensure that it was not the issue?

Not at this time. It is limited to the JIRA project.

If you do an export it will still remain in the source system JIRA A. Atlassian has directions here on how to do this. https://confluence.atlassian.com/jirakb/how-to-migrate-projects-from-one-jira-cloud-application-to-another-779160766.html?_ga=2.187286312.1241524873.1551714976-1785046573.1549295491 You will want to only…

First you should ensure that you are using refined themes. Check your add-ons (apps) and ensure that it is installed. If it is installed then you can use their documentation to review configuration. https://docs.refinedwiki.com/display/RTJSDS/RefinedTheme+for+Jira+Service+Desk You can also contact them and their support…

Customer, Agent or Collaborator can approve issues - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-approvals?_ga=2.83018646.1241524873.1551714976-1785046573.1549295491

Daniel - I think you will be able to accomplish what you are asking for with the service desk software. Just have a couple of questions. * Will you have agents from multiple companies in your service desk or will only your team members be agents? * If you will only have your team as agents is it OK if they see all issues?

The JIRA Issue Macro will not do what you are wanting to do. We had a similar issue and ended up breaking it up into multiple queries and displaying it on the confluence page that way. We did look at some plugins but they did not do what we needed. You can check those out as well…

If page restrictions is in 5.6.4 then this is how you would do it - https://confluence.atlassian.com/conf612/page-restrictions-958777353.html

Hi @Lewis Haidt I just earned the purple Agile corner badge, here is my discussion post: https://community.atlassian.com/t5/Agile-discussions/How-to-groom-your-backlog-right/td-p/1026334

Hi @Lewis Haidt I just earned the green Agile Corner badge, by watching the page and shared three videos with hashtag. My twitter account is @WebBrant so you are able to confirm and add the badge to my profile. 

There are two ways to do this. * You can setup organizations on the service desk. You would add the manager and all their subordinates into an organization. This allows every user in the organization to see all issues associated with that organization. Apply that organization to the…

We test backups by doing the following: * Stand-up fresh application VM * Stand-up fresh DB server * Ensure that the servers can only see each other and our authentication server. (We lock down the application server so it can only connect to the DB server and authentication. This way we do not impact any external…

You can change your sub-domain through Atlassian support. The sub-domain represents your tenant which should represent your company. Projects within the tenant are represented by their key.

Looks like you are using refined themes. If that is the case you will need to make adjustments to your refined theme template.

You will need to change the space key of the on prem space. This can be done by following the instructions here: https://confluence.atlassian.com/confkb/how-to-copy-or-rename-a-space-in-confluence-169578.html

If it is not a custom field it is most likely a project component. You should look there and see if that is what they are using.

Are Confluence and JIRA both cloud products?

You could most likely use CSS to hide it. You would just need to identify an html hierarchy that would only apply it to blog posts.

Are you licensed for JIRA core or JIRA software? If you have JIRA software are you creating a software project?

Glad to hear that, if it resolved your issue can you please accept it as the correct answer to help others in the future.

Each board has it's own filter. I would start there on the board that the sprint is showing in that it should not.

Michael - You can take a look at this article on how to troubleshoot unicode issues - https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html I would also suggest contacting support since JIRA 8 and Service Desk 4 are newly…

We use Tempo and it works great. You can download and try it out to see if it meets your needs. https://marketplace.atlassian.com/apps/6572/tempo-timesheets There are also others but I do not have experience with any of them. They can also be downloaded and you can try them out to find out which one best meets your…

Looks like they are using the panel macro with some basic formatting. https://confluence.atlassian.com/doc/panel-macro-51872380.html

Felix - You can adjust the boards filters to show only what you want it to. Learn more here: https://confluence.atlassian.com/jirasoftwarecloud/configuring-filters-764477988.html