Brant Schroeder Community Champion

If this is the app you are talking about https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=server&tab=overview it is only available on server and data center. You can always contact Adaptavist and ask them if it will ever be available on cloud.

Andrew, Unfortunately there is not a great way to do this but there is a work around that can be found here in this support document. https://confluence.atlassian.com/jirakb/how-to-re-send-invitation-emails-for-new-jira-users-779160875.html

From the log file snippet that you provided I am going with this as the issue as I am assuming that you did an upgrade: https://confluence.atlassian.com/confkb/confluence-will-not-start-up-because-the-build-number-in-the-home-directory-doesn-t-match-the-build-number-in-the-database-after-upgrade-376834096.html Here are…

Mark, The error above, if nothing else is wrong after correcting this, is due to the refined theme app. Prior to performing an update it is good to run the comparability checker and disabling apps that are not compatible until an update has been competed. You can use this help document to disable apps and get your instance…

Brock - That is what I initially thought but in the end it actually helped our organization out. It has forced us to create a central knowledge base for all KB articles. This has made it easier for end users as they now have one place to go. It also helped us to get better standards in place for everyone to follow which in…

Certain fields are common to all Jira issues like description and summary. Other custom fields can be global or unique to specific projects. I have had a similar issue where I wanted to either append or change the description field on a single project or issue type. To do this I have used ScriptRunner or JSU to make the…

Each service desk can be linked to one Confluence space (knowledge base). You can then use label on each request type to help provide better results.

Sorcha, Once the pages have been created you would need to use an app such as conflunce CLI to make the change: https://bobswift.atlassian.net/wiki/spaces/CSOAP/pages/12714031/How+to+automate+adding+text+to+Confluence+pages You can then update your templates to ensure that it resides on future pages when they are created.

Andy, I have seen this error when the application link is not working. Since you are using cloud products I would suggest reaching out to support so they can look into your product configuration. They can be contacted here: https://support.atlassian.com/contact/#/

Javier, We have had similar issues when connecting to AD servers that are load balanced or round robin. Turns out that this is something that Jira does not support. You can read more about it here: https://confluence.atlassian.com/adminjiraserver073/user-management-limitations-and-recommendations-861253196.html Here is a…

Eddy, The API documentation is actually pretty good and I have never had an issue with it. In the example you are describing above I wonder if you just happened to miss the schema. If you look at the schema it has everything you need to use the rest api. If you expand it you can see all the details. (See Screenshot Below)…

I tested on my instance an if lines are merged then sorting is not available.

Rooz, The Jira Service Desk API did not become available on server until service desk version 3.2.0. So yes if you are on any version before 3.2.0 you will need to upgrade.

Did you hover over the headers so the sorting arrows appear?

Manikanta, We use script runner to do this by copying a project. the project has a core setup and issue list that is also copied on project create. I believe that there are other plugins that will allow you to create issues in bulk after the project is created. I think Simple Tasklist does this.

Sorting is visible after you save the page and it is not in edit mode. If you are editing the page the sorting option will not be available. You also need to make sure that you have column headers that you can sort on. If you do nave a header column you will need to add it.

When a cloud service desk customer goes to the login page they see the login screen. Once they enter their email address they are take to a page that has the forgotten password link. See image below.

In the following url, http://itselfservice.vnsny.org/rest/servicedeskapi/servicedesk/{serviceDeskId}/organization, you need to update the {serviceDeskID} with the actual service desk ID. You can get the service desk ID by going to the service desk's admin section and select details. The ID will be in the url pid=XXXX.…

There is no row for the default priority scheme in configurationcontext table. You can fix it by follow the instructions found on this link: https://confluence.atlassian.com/jirakb/priority-scheme-is-not-associated-to-a-newly-created-project-by-default-945524522.html?_ga=2.37613664.1738277143.1567647397-214707426.1517458758

Take a look at the widget connector macro - https://confluence.atlassian.com/confcloud/widget-connector-macro-724765314.html

The only way I know to do this would be to open two browser windows and have them side by side.

Once the attached file is uploaded you can link it by clicking the link button on the editor. https://confluence.atlassian.com/confcloud/insert-links-and-anchors-724764900.html

If you have a sub-task that is already create and you created a new issue and want to have the old sub-task under your new issue you will have to move the sub-task: https://confluence.atlassian.com/jiracoreserver/moving-an-issue-939937918.html If you created a new issue type and you would like to be able to create new…

Jake, At the customer portal level the KB search happens as they complete a request type to submit it. The search will happen as they enter information into the summary field.

Rich text editor is a system wide setting: https://confluence.atlassian.com/adminjiraserver/rich-text-editing-938847886.html If you have some fields that allow it an others that do not you should check that the field configurations for the text fields are set to use the rich editor and not plain text.

Jake, Help Center is the top level of your service desk(s). If you have multiple service desks they will aggregate up into the help center. Since you only have a single service desk the help center will be very similar to the service desk portal. If you add an additional service desk it would have its own portal. You can…

Once you have the copy of your production instance you would just install the SDK per the normal instructions found here: https://developer.atlassian.com/server/framework/atlassian-sdk/set-up-the-atlassian-plugin-sdk-and-build-a-project/ (Install the Atlassian SDK on a (Windows) or (Linux or Mac) system) This would then…

Mark, The rest API is core to Jira and the application itself runs off of it. So if you want to see what is available I would suggest looking at the documentation. Jira Server - https://docs.atlassian.com/software/jira/docs/api/REST/8.3.3/?_ga=2.33676775.735161326.1567525430-1213479325.1559944477

Dilan, You can change the name of the custom field and not loose any data. The name would change on all projects that the custom field is associated with. So users on the other projects might be looking for summary and it will not be title. You can always us a new context for that custom field and associate it with your…

Apply a new permission scheme to the project when you close it out that makes it read only. this will prevent any changes, hours, etc. from being changed on the project. Information on Permissions can be found here: https://confluence.atlassian.com/jirasoftwareserver/permissions-overview-939938996.html Managing project…