Brant Schroeder Community Champion

Does the email account that you are sending from have permissions to create issues in the service desk? I would suggest that you check that first https://support.atlassian.com/jira-service-desk-cloud/docs/choose-customer-permissions-for-your-service-desk-and-jira-site/ * In your service desk project, choose Project…

Liam the portal has its own functionality and security. I would suggest just adding everyone to the same organization and applying that organization to every issue. The only problem I see with that is they would be able to see all the details and comment on all issues. Maybe this is OK with what you are trying to do.

Are you on the free plan? If you are then you will not have the ability to add page restrictions. If you are not when you click on the lock icon you will need to select only some can view and edit and then you will be able to add individuals and their permission level.

Luz, If you have created a next gen software project then the board will have already been created for you and you will not be able to create an additional or different board. If you created a classic software project you can click on boards in the left hand column and at the bottom of the menu there will be an option to…

If you edit the page the top menu bar will have a lock icon that you can click to edit page restrictions.

I would suggest that you use organizations to share issues across groups in the customer portal. https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-organization-to-a-service-desk-project/

Yes you can bring any board, project, or filter into a Gantt chart. You do this by defining the scope of the gantt. Once you create a Gantt you can define the scope by following the steps here: https://wiki.softwareplant.com/display/DOCUMENTATION/Program+Configuration+-+General+-+Scope+definition

If you have a knowledge base linked to your service desk you can add articles that only your development team can see with a few easy steps. * Create a group in Confluence that has your developers in it. * Create a page called internal knowledge base within your knowledge base space. * Add page restrictions to the page.…

You can make a backup and then restore it to the account or a different account later. You might look at keeping the space active and moving it to a free account by removing licensed users from the account. This might be a better option. I would suggest contacting support to see what they would recommend based on the…

Currently in Cloud you can only have a single email address associated with a Jira Service Desk. There is an enhancement request that cover your request: https://jira.atlassian.com/browse/JSDCLOUD-798 The easiest way to get around this is promoting the use of the portal. If customers submit their issues through the portal…

Ed, It should happen immediately. Can you confirm these are the steps that you followed? https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html#:~:text=If%20you%20want%20to%20reset,options%2C%20and%20then%20select%20Delete.

My guess is that the field is set to required - https://confluence.atlassian.com/adminjiracloud/specifying-field-behavior-776636443.html Then once it is added to a screen you will not be able to move forward until it has a value. If it is not needed on issue create then you will need to work to have it removed on the…

Does the same behavior happen in other browsers?

I tried again and am not able to recreate the issue I can tab to a field assignee, component, etc. hit enter and tab to the ones I want and select them by hitting enter. On the components since it can have multiples items selected I have to tab through all of them or click to get it to save.

I am thinking this has something more to do with your browser then the application. I am still able to toggle through a dropdown using key commands and select items in the dropdown in Jira on a cloud instance. Have you tried clearing your cache if this is the browser you normally use or use a different browser to see if…

The Word documents have more than text in them. You said that you copied from Excel. It looks like the Word document has some of the Excel formatting including a marco. You would have to clean this up in the Word document or just do it in Confluence after the import. I know some individuals that have printed the document…

The service desk reports are limited to delivered functionality. I would suggest writing some filters and displaying the information you want on a Dashboard. This can provide you with additional insights and you have control over what it pulls into the gadget from the filter.…

Glad to hear your issue has been resolved. Can you accept the answer to help others.

Sounds like the home directory needs to be set. You can use this to do so. https://confluence.atlassian.com/confkb/startup-check-setting-your-confluence-home-935907597.html I would start there and make sure confluence-init.properties is setup properly. Also remember that there can be no symbolic links within the Confluence…

Sounds like it is importing it correctly based on what is in the Word document. Sounds like you need to clean up your Word document or clean it up in Confluence after you import.

You can use the activity stream widget on a dashboard and apply a Jira filter to it. Depending on how many team members you have you could create one for each of them or just group it together and scroll through the stream.

Damjan, It depends on what you mean by touched. You can create a issue search where you pull issues in where the user has commented on them and that could be all you want. If you want more you would need to adjust the filter. Each user also has an activity stream on their profile which will allow you to view their most…

Shaquanna, Looks like you are using Jira Cloud. Cloud is subscription based and does not have a server ID. You would have to have a server based installation in order to have a server ID.

If you have Jira Software data center and additional 50 agent licenses is only 13k more. If you setup a separate instance for service desk server 50 agent licenses is 19k more. So starting everything off on data center is cheaper at the 50 license level. The only way save money is if you have a lower number of licenses, 25…

When I have seen this error in the past, it tends to be that the user account does not have permissions to list all the spaces in Confluence. Depending on how your application link is configured will determine how to check which user account is in question here. If you're using OAuth with Impersonation: Then the…

The service desk has a help center and portals. The help center is where your customers go to raise a request online. They can access any service desk they have permission to send requests to by going to the respective portals. Portals are where you go to get help for a specific service desk.…

You would have to create a new account or moved to the paid plan to make the change on your current account. https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

Alex, Here is the support article on how to do that: https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html I would suggesting moving off of the free plan and contacting support so they can help with the url change. I think that would be the…

I believe that JEMH does and it is a well known email app for Jira. I would suggest trying it out and making sure it meets your needs before purchasing it. https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview

One additional question what happens if you turn off collaborative editing? Does everything work?