Brant Schroeder Community Champion

Ricky, That looks good. Does security level exist on the create screen?

Are Jira and Confluence on different servers? Are either or both of the servers using a proxy?

Can you share your link structure?

@radhika.punchepady The application believes that there is not enough space. https://confluence.atlassian.com/jirakb/free-space-health-check-fails-in-jira-server-746521878.html I would suggest checking how large your index is and then making the proper adjustments to ensure that there is enough space available.

@Mateus Martins - This looks like a duplicate post. I responded on https://community.atlassian.com/t5/Jira-Service-Management/Problems-accessing-Confluence-KB-from-Customer-Portal/qaq-p/1580031

I am assuming that the service desks are in the same instance and both flow back to the same help center. Answers below. 1. Customers will remain and will be accessible as they are now in the other service desk. Are the service desks public or private. If private you will have to add the customers to the project so they…

Amy, Welcome to the community. Atlassian uses SVG files so they can have a very small crisp image. To get a crisp png file we make our custom icons at 600px by 600px and save them as a PNG file. This will be small if you optimize it for the web so it loads quickly and should not be blurry when you view it.

@Alexey This can be frustrating and I have dealt with this in the past. Jira will take the estimate on parent as well as the estimates on the sub-tasks and sum them together on the parent if the checkbox include subtasks is checked. If you uncheck this you will not have the same issue but you will also not have visibility…

@Mateus Martins Can you share some screenshots? Are Jira and Confluence on different servers? Are either or both of the servers using a proxy?

You can do a reindex in the UI from this guide: Content Index Administration or rebuild the content indexes from scratch as described in How to Rebuild the Content Indexes From Scratch on Confluence Server. Looking at others that have had this issue rebuilding from scratch is what resolved the issue permanently. I would…

Mark, I would suggest watching the product demo. It shows how they have changed the interface "deeper integration" so you can see more information in one place. I believe that this is the link https://www.atlassian.com/software/jira/service-management/demo-on-demand

Ryan, Welcome to the community. Currently there is not a workaround and it is frustrating. As stated on the issue you commented on and voted for you can use labels to help remediate the issue at the service request level. Here is what we have done to help with the issue. * Made the knowledge base, confluence site, public…

Kevin, Welcome to the community. Unfortunately this is a known issue without a workaround at this time. If you'd like to add a comment and follow Atlassian's progress on a fix: https://jira.atlassian.com/browse/CONFCLOUD-65481 You might also want to check out this issue, because other problems have been reported with…

Jesse, We have implemented general issue types that can be used by lots of different request types and ask our service desk admin's to utilize those categories when creating request types. Since an issue type can have many request types associated with it this works well. We only allow for exceptions when additional…

Ricky, To set the security level you will need to add &security=levelID. You will need to replace levelID with the ID of the security level. This can be found by inspecting the element in the browser or hovering over the edit button when editing that level.

Alex, I think the easiest way to do this would be to create an SLA and then just use that to report on the duration.

@Ryan Netram Welcome to community. If you are on Server like the submission says you can use JSU or scriptrunner to accomplish the copying of the attachments, issues, etc. and link the two together. In the past when I have worked with units where they copied everything and kept everything tightly synced it ended up…

@Girish_Shenoy Welcome to the community. Jira stores duration in seconds and exports it in seconds. Most individuals I know just divide by number of seconds to convert to the proper format that they would like. You can also use a plugin like Better Excel…

@Дмитрий Иванов Here is the documentation on different roles that can be configured in Jira service management. https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-agents-customers-and-roles If you are refereeing to licensing or a non-licensed user, yes issues can…

@Ndofunsu I would suggest creating a user macro to pull last login information. There is a great thread on it here: https://community.atlassian.com/t5/Confluence-questions/How-to-find-last-login-date-of-users-in-Confluence/qaq-p/328807 They also cover the SQL if you would like to pull the data from the database. By…

April, Do you administer the enterprise trello account? If you do not you will have to ask the administrator to enable that powerup. https://help.trello.com/article/1178-enterprise-power-up-administration

There was a change a while back that places all new boards in a team. This is why this occurs. You can read about it here and the reason for the change: https://help.trello.com/article/1241-why-cant-i-create-a-board-outside-of-a-team-anymore More information can be found here on this previous answer…

Carol, Welcome to the community. My guess is that it is cached in your browser and has updated. Can you try another browser and clear the cache before you login. Then you can see if it updated. When I updated my image it took a little while to sync but not more than an hour.

Thanks for all the hard work and effort that is put in behind the scenes to ensure that the Atlassian Community is a great place to get answers, inspiration, collaborate and get great information about their products.

Unfortunately I am just part of the community and do not have access to your account. Are you only on a free plan? 

Karishma, Only way to do it is via forgot password. No way to automate at this time.

Once the welcome email has been sent the user will need to use the change password link when signing in. This will send them a link were they can get their password and sign in for the first time. you can also do it for them if you like.

Steps to backup your site are here: https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/ You need to make sure you are an admin.

@Karishma If the user has an account then they can request a reset. For instance if you add a customer that customer even though they did not complete the process after the invite was sent would be able to come back and reset their password. The user needs to make sure that they enter the correct email address or no email…

@Lorenzo Rios - You can just use the JQL watcher = currentUser() for the queue. You will want to add any other conditions to the JQL query to only display the relevant issues.