Brant Schroeder Community Champion

You can setup a service desk and they can submit the service request on any device. This is what I would suggest doing. You can then use the built in approval system in the service desk to move issues forward.

Just make the width 100% and the height leave the same.

@Elizabeth Pfotzer Welcome to the community. Couple of questions is the development team working on issues raised in the service management desk or are you creating issues for them in a software project once the service management desk issue is approved?

@[deleted] Are you seeing multiple issues created when someone cc other on an issue when they submit it via email and then they respond to the original issue and not the response from the service desk? Can you provide some additional information?

I do not know why you were banned. I have escalated to Atlassian.

Rycardo, Do you have aliases pointing to the atlassian email address or did you add a custom email address? If you are using an actual alias then the application has no way to know where it came from. If you are using a custom address it should come from the custom address.

Since the button is included in the JavaScript that you are embedding into the page it would be very difficult to override it. You could try identifying the CSS for the button and overriding that, I believe that would be an easier solution. The issue that you will run into is Atlassian could change their code at anytime…

Stefan, I am assuming that you are using Jira Server for Slack. If that is the case you will want to go to Application > Slack in Jira and remove connections that he setup and redo them. This will allow you to connect to slack again. Documentation…

@Josep María Cao Welcome to the community. Once quick question, have you cleared your cache in the browser? Also are you seeing anything in the error logs on the server?

@Qiao Zheng Welcome to community. Please submit an issue to the Atlassian support desk here: https://support.atlassian.com/contact/#/ If you are on a free plan then you will just be redirected back to the community. Are you on the free plan?

@Pedro Gonzalez This is a great place to start. You can ask specific questions about Jira and Agile in this group to get the answers you are after.

You would have to use next-gen for that functionality in the description field. You would need to convert the classic project to next-gen. (migrate)

Just make sure that the screen scheme you use is unique to your project and it will not have any impact on other projects.

@Darien Pohl Welcome to the community. By default tables are responsive in the new editor. Are you copying the table in from a different application? How many columns are there? Can you share a screenshot?

@Jacqueline N McCluer Welcome to the community. You will need to create a different create screen for each of the issue types. You will then need to then update the projects screen scheme and associate those screens with the issue types in the project. Helpful documentation below.…

@SMT - Mustafa Demir You will first need to link the knowledgebase to the service management project. Then you can configure the knowledgebase and manage the permissions. Next-Gen Link the knowledgebase - https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-next-gen-project/…

@Colby Knight Welcome to the community. You can create a filter that returns the issues with your specified parameters for your weekly report. once the filter is in place you can subscribe to it and have it email you or you can share the filter and others can subscribe to it. If you subscribe weekly on Monday then every…

Mohamed, Is the custom field associated with the issue types in the project and with the project? You can check this by clicking on the context and default values of the custom field. You can also use this https://support.atlassian.com/jira-cloud-administration/docs/find-your-custom-fields/ to find the custom field and why…

Tudor, You should just be able to add a public comment on the issue and the user will get an email. You maybe running into a licensing issue if you are going from a service desk project to a software or core project. In order to get communications and see the issue on a software or core project the user will need to be…

There is no way to add information below the request types. You can add an announcement banner, intro text, request type description and text at the top of the request types but that is as far as the customizations go. At the portal level you need to be a project administrator.

@Sam Boucot Glad to have you as part of the community

@Dipak k Aditya so happy to have you on board. I suspect that you will really enjoy the Atlassian tool set and all the great things it can do to help you be successful.

@Jimmy Seddon I am to embarrassed to post an image of my desk because it is such a mess right now. I am happy to report back that this weekend I will be cleaning it up. Thanks for the motivation.

@iyadkaddoura Welcome to the community. The best way to learn is hands on. I would suggest signing up for the free version of the cloud software if you have not already done so. You can learn a lot just setting things up.

I tested it on our test and stage instance and it works fine. If I put in the wrong levelID I do not get an error but nothing is set. Once I add the correct levelID the security level is set.

Just thought of something. Does the user have access to the security group that you are trying to have them set? Can they see it in the dropdown list?

I am on the same version and it does not matter where I place it.

This problem is when you delete the issue it is also deleting the worklogs and there is no longer anything to update. You will need to have a condition to make sure that the issue is not deleted before you run your edit issue field.

I have confirmed that it works testing on my end. If you are using the value of one of the options then you should be fine. For instance mine would be &security=10900.

Are you getting any type of error? Can you take a screenshot of the html element inspected like below.