Brant Schroeder Community Champion

@Majid Mirpour You can view the details of the cert in the browser and find out if that is the one hosted on the F5. I would agree with @Daniel Ebers that the cert is most likely on the F5. The security scan could have easily discovered the expired cert on the server depending on how it is scanning servers (Agent installed…

@Rania Haddadin Welcome to the community. You can adjust the filter that the Kanban board uses to exclude stories. SERVER On the board in the upper right hand corner click board -> configure and you will see the filter it is using to pull issues onto the board. You can then edit that filter by clicking edit filter query…

You could add them to your confluence space but this will require you to manage who has access and will incur a licensing cost. The management alone I think would be a nightmare to maintain. I would still recommend using the portal as designed and see how this works for you.

Yes you would need to make the confluence space available to the public through anonymous access or have public links in you KB articles. If you make the space public the only way to link to the confluence space through the portal would be through an announcement banner using the default application. You can use an app…

@Semi Ajibola I have never heard of any issues from changing the date time picker format. My understanding is that it is only changing the way it is displayed to the user. Atlassian's documentation does not have any warnings or specific call outs about any issues you might have. If you have concerns I would suggest doing…

@david.martinez.lopez The text that was provided was most likely encoded in a different character set when it was emailed into service management. You can make adjustments but depending on who and how the information is being submitted you may occasionally end up with character encoding issues. I would recommend reviewing…

@Tim Peters The customer satisfaction survey is triggered on resolution. Currently there is no way to customize or configure the process. There is currently a request out there for this that you should vote for https://jira.atlassian.com/browse/JSDSERVER-4686

@Manideep - Please submit an issue to support here: https://support.atlassian.com/contact/ they will be able to look at the account for you.

@Netset If your connection pool size has been properly set then you most likely just need to increase the number of allowed connection. Please follow the documentation here to resolve this issue. https://confluence.atlassian.com/confkb/startup-check-database-connection-pool-size-960713815.html

@Bob Steurer Welcome to the community. I have had this happen a few times and it has more to do with the way the browser is interpreting the HTML and JavaScript. I would suggest clearing your cache to see if this rectifies the issue. If it does not can you share what browser you are using.

@Yenchi Cheng You will need to click on the knowledge base link on the main menu then you will see it. If you are trying to access it in project settings that is the wrong place. See screenshots below.

@[deleted] Welcome to the community. I would suggest implementing the portal and moving away from email. If you push the portal with your customers you will be able to setup different request types, collect additional information needed to resolve the request and better route requests. There is really no way to automate or…

The Jira Management Portal provides access to a Confluence space through it's search knowledge base integration without requiring a user to have a license to Confluence. You could technically link to a confluence space and direct users to the space as your knowledge base and unlink the space from Jira. The Confluence space…

@Mike Olson On server you can use SQL to find this information. Example: https://community.atlassian.com/t5/Confluence-questions/How-do-I-search-Confluence-for-pages-that-were-last-modified-by/qaq-p/42881…

@Georges Salloum You should be receiving email notifications by default. Here is a KB on configuring email notifications. Server - https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html Cloud…

@Kyla Kearns The Jira Management Portal provides access to a Confluence space through it's search knowledge base integration without requiring a user to have a license to Confluence. If you link the Confluence space it will require the user to login. So users will need to search the knowledge base through the portal. If…

@Dawn Fama Jira Server and Jira Data Center use the same mail handler. OAuth2 is required if you use Gmail or MS Exchange Online. This is do to the fact that both companies will no longer support basic authentication in the future. From Atlassian's documentation: "This is mandatory if you have been or are planning on using…

@Tori Cook This is an excellent question and there are several different ways you can go about it. For me I really like to keep things simple so I will provide some additional solutions to consider. Recommended Solution for Current Project Configuration Retain two projects and keep them entirely separate so you can have…

@Majid Mirpour Great news that you have a staging server to test on. Is the test instance a VM that you can take a snapshot of? This will allow for easy rollback if something does not go right. Yes the documentation would take you through the steps to replace the SSL certificate. As I stated before it would be good to know…

Since you have two separate instances of Jira they will need a license on each instance. Jira Software - Developer has license and has access to project. Jira Service Management - Developer has access to project but no license so they are logging in through the portal. Give them a service management license and login…

@Majid Mirpour Welcome to the community. SSL can be fun because there are so many factors that can determine your success. Do you happen to have a test instance that is setup the same as your production? Is your production instance on a VM? I would suggest starting with your test instance. If you do not have one then I…

@Mohamed Elcott Server will easily upgrade to Data Center. I would suggest setting up a developer instance of your current production instance. You can get a developer license in the same place you get your production license. You can then try data for free, get a demo license. The demo license is valid for 30 days. You…

In Confluence you can go to the Global permissions and remove the Jira groups that are providing access. You can then create a group in Jira that will contain the 10 users you would like to have access and add that in the global permissions. https://confluence.atlassian.com/doc/global-permissions-overview-138709.html

Yes we have. Thanks

Thanks for this information. That is a great feature and is another great reason to move to the cloud offering.

What advice would you offer admins getting ready to roll out new tools or struggling to get teams to adopt after the initial rollout? * Get support from the top down. * Show everyone the value of the tool. * Include everyone in the rollout planning. * Create robust documentation. * Have lots of training sessions. * Create…

Sorry for the delay I have been out of the office. The user has the proper role but does not have a license so this is requiring them to login to the service desk portal to view issue details. If you gave them a license on the server then they would be able to see the issue with OAuth. In this case I am not sure if you…

I was out that last few days, were you able to make any headway on the issue. Also found out that public links is being slowly rolled out so you might not have access to it yet but could request it through a support request.

Screen shot of previous view did not come through.

@Claire Stephens I am assuming that this is team calendars. Are you looking at the team calendar or the team calendar marco? Can you share a screenshot?