Brant Schroeder Community Champion

@Igor Polishchuk Just tested in Firefox with an extremely large page and am not having the same issue. Can you please try something like chrome to confirm that it is the page or the browser.

@Igor Polishchuk It should stick at the top and scroll down the page with you. What browser are you using? Have you tried a different browser or clearing your cache? It could also be caused by a browser plugin.

@Rob Watson Welcome to the community. I would suggest using Jira service manager to meet that need. What you are explaining Jira service manager would work perfectly for.

@Kipp Hollingsworth If you use another browser or incognito mode are you able to login?

@Shubhang Sharma Welcome to the community. Were you able to get logged in?

I believe that it just uses standard web ports. Are you able to search for new apps?

@Ivan You can always download and install manually. https://confluence.atlassian.com/upm/installing-add-ons-273875715.html I just checked on our instance and I was able to update. Are you positive that there are no firewall issues or something else that could be blocking the connection.

I would recommend reserving the minimum that is required for your Jira instance size https://confluence.atlassian.com/jirakb/jira-server-sizing-guide-975033809.html I have seen slow down on Jira VM instances when the shares are used by other VMs during load when reserves are not in place. Give that a try and see if that…

@Michael Spoonauer You can only limit users not the transition. https://avisi-apps.gitbook.io/undo-transition/how-to-use-the-add-on/untitled

@eilon Welcome to the community. There is no way to capture this information through the widget. It also does not exist in the portal yet although there is a request for it. https://jira.atlassian.com/browse/JSDCLOUD-484

@Linus Norén Sounds like a browser issue, when is the last time you cleared your cache? Also do you have any plugins installed in your browser as those sometimes break things. Have you tried a different browser? Is the same thing happening in all browsers?

I am at a loss and not being able to see your instance does not help. Atlassian support will be able to see everything and I would suggest submitting a support ticket with them. https://support.atlassian.com/contact/

Can you search by project and only have that as the search criteria then do the order by clicking on the column heading, does that work?

Can you see if this matches the problems you are having. https://confluence.atlassian.com/confkb/universal-plugin-manager-or-add-on-update-fails-321848643.html

Mazin, Looks like you have tons of live date fields. Can you just run your query without the order by and then sort on row? Does that work? Also when did you create the field?

@James Rowe I would suggest fully clearing out draw.io from cache from your browser and see if that fixes the issue. Because it runs as a PWA you will need to: - Close all browser tabs where draw.io diagrams are displayed (including Confluence pages). - Go to https://ac.draw.io/clear.html . It will tell you when the PWA is…

@Michael Griffeth This is a very common request and while Atlassian has added additional colors I was not able to find anything as to when they might add more. I would suggest submitting a feature request https://help.trello.com/article/724-submitting-feature-requests-for-trello

@MA You can just add a milestone. https://softwareplant.com/jira-milestone-marker/

Open the board menu, click power ups and click the gear setting to view calendar settings. Here you can disable the Outlook sync. https://help.trello.com/article/1064-using-trello-with-microsoft-outlook

@Stefan Reinhardt The universal plugin manager uses a lot of memory to start up. You should also look into increasing the memory allocated to Confluence as this will help in future updates. https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html

If you are the organization admin and your company has to multiple orgs you can follow these steps to make the transfer. https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/

@Mark Elkomos The active user permissions show up when the space is associated with a service desk. Can you confirm that it is associated with a service desk?

The screenshot looks like it is allowing sorting but the sorting just is not happening. How long has the custom field been in place? Also when is the last time you cleared your browser cache?

Mark, Can you confirm that anonymous access is enabled on your space without an error stating that global is turned off. Can you also ensure that active users can view the space. If both are enabled you should be good to go.

@Sat Singh You listed on this post that you are on a free plan. I have escalated to Atlassian so they can help address your issue. If you are not on a free plan then you should submit an issue to support.

The issue is the SLA stops on the comment for customer, can you just remove this from the SLA and make sure that the status is changed when an agent comments to the customer?

@Mark Elkomos Restricted means that they just have to be logged into Jira Service Management which they would have had to have been before to search your KB in the application. All service desks will need to be open if you want individuals to be able to search the KB associated with that service desk at the help center…

Unfortunately, no. It is not simply a case of the "editor" changing. Atlassian is replacing the legacy XMHTL Confluence Storage Format with the new JSON-based Atlassian Document Format, which will be used across all its different products. You actually want Atlassian to provide better feature parity between the old and new.

Yes the filter will only display the current status, sorry misunderstood the issue. You would have to pull the lists one by one and then update the status in the CSV and then combine the information to get the information you need.

@Chris Buzon The documentation that you shared is for Server and you are on Cloud. In cloud you will need to review the issue link and trigger off of that like you suggested.