Brant Schroeder Community Champion

@draganvucanovic I have never seen this before. Does turning off rate limiting rectify the issue? https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html

@Michael Choo-Chong There is no way to roll the issue back. Your description change if saved should be in the history and you can copy it from there to update the description field.

@Dennis Stephen Rajan R Does this occur on all projects or just one?

@Tomas Gustavsson At the project level you will have to click and expand the permissions like you have been since they changed the interface.

@Markus Hollaus Welcome to the community. Please check the notification helper to ensure that you should be receiving emails and that there are no issues. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

@Isaac Kevelson Welcome to community. If a board is slow it is due to the board. I would suggest following the steps here to help speed things up. https://help.trello.com/article/1089-troubleshooting-a-slow-board

@Shivam Chandel If you go to project settings -> notifications -> notifications email what are you seeing there? Is it the email address that is bouncing? If so update it to the proper email address.

@Harvey Kennard - Is your Atlassian account tied to a google, microsoft, apple account?

@Rachana Parmar Sounds like the zephyr install did not go as it should. I would suggest removing it and trying again. If it does not create the issue type when you reinstall I would suggest reaching out to zephyr support to see if creating the issue type on your own will work, my guess is it will.

What happens if you turn collaborative editing off?

I will see if I can get Atlassian to do that.

@Greg If you want to share screenshots you can and I can help you move through it. There is also an example of how you can do it here: https://community.atlassian.com/t5/Automation-questions/How-can-I-transition-the-parent-when-all-subtasks-are-resolved/qaq-p/159407

Do you have collaborative editing turned on? What happens when you run it in safe mode to see what happens?

@Jeff Santos The user needs to have a Jira license to view the Jira issues via the macro. Even though users can view issues in the portal without a license they will not be able to see issues, even their own, through the macro without a license.

@Vasavi Nagalla In order to do that you would need to use Jira core or software project and make the project public. I would assume you could technically doe it with a service management project but am not sure as I have never done it. You will only want to add items to the project that you want everyone to see, anyone on…

@[deleted] Welcome to the community. You are correct. You can just embed the JavaScript into the website and it will feed the issues into the service desk where you can then communicate via email.

@Julius Zatroch I the link you reference above it suggest reaching out to support. That can be done here: https://support.atlassian.com/contact/ you will need an active license to submit and issue. They will be able to give you a SQL command that you will run on the DB to set retention. You will need to do this again when…

@Shivam Chandel Are all three users customers on the service management desk? If your desk is not setup to allow anyone the user will need to be setup as customers. You can check your settings in Project Settings -> Channels - > Customer Permissions That "Choose who can send requests to “...... or the portal :" If it is…

@Jen Welcome to the community. You can make a board with a of cards that acts as your checklist. You can use butler to reset them each day so you can move them on the board. I created a template daily tasks that you can take a look at that does something similar.

@Harvey Kennard Welcome to community. Which app are you using? Can you provide a link to the the app store.

@Ryan Kavalauskas As Trudy said this is not delivered out of the box but there a number of apps that you could use to get the information. You can find a list of them here https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=timesheets

@Ulyssis Apilado Can you make sure that none of your Global configurations have changed. Under Administration -> Products -> Jira Service Management Make sure that "Can customers create their own accounts?" is checked as yes. Also "Can customers access and send requests from the help center without logging in?" should be…

@Jeremy If they are only helping out on the issue and you are not concerned about having internal comments you can just add them as a request participant. As a request participant they can post comments and see the public content of the issue via the service management portal. You also have the option of getting Jira core…

I believe on cloud you associate the slack bot with a single project. https://slack.com/help/articles/218475657-Jira-for-Slack

@Jan Grzybowski I believe that app JEMH will allow you to set the from address and name on all issues. https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview

@Jamie Can you explain what you mean by instances. Do you have multiple Jira Service Desk installations on different servers? or do you just have multiple service desks on the same server?

@it_marcapo If a user is marked as inactive then the account will not be able to do anything in Jira or associated applications. An account that has had licensing removed will be able to do certain things depending on what applications you have. For instance if you had Jira Service Management a deactivated account would…

@Rachana Parmar Welcome to community. Can you please make sure that the issue type test exists on your instance. https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/ Once you have confirmed that the issue type exists you can follow these steps to associate it with the…

Is IMAP enabled on your account in O365? Are you using the proper settings? https://support.microsoft.com/en-us/office/pop-imap-and-stmp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353?ui=en-us&rs=en-us&ad=us

@Beau Elliott Welcome to community. You can find your answer here: https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/ Once you setup access you will still need to provision specific groups to products. Anyone in those groups will have access to the Atlassian product the group is provisioned…