Brant Schroeder Community Champion

@[deleted] The columns dynamically resize so there is no way for you to set the width. The Created date will only show the date but you can hover over it to see the time.

@Dave Hattig See if adding your administrator to the service desk team role under people in project settings makes a difference. Depending on how the permission scheme is set up this could be preventing the admin from seeing the report. I am assuming that this is a company-managed project. If it is a team-managed project…

@DAVID HOOKER Welcome to the Atlassian community The answer is no. When you upload attachments the application is only able to access the computer of the user that clicked the attachment button and not other computers.

@DevOps I would suggest submitting a support request to Atlassian to see if there is a workaround that they could provide to get the information migrated properly. If you are migrating the users and they are not displaying because they are disabled I think they should be able to help you out. Please post the solution here…

@Tim White I have not seen any other postings in the community on this issue. My only suggestion is to keep working with the vendor as the issue is most likely on their end. Have you tried uninstalling and reinstalling the app to see if that fixes the issue?

@Cheryl Mitchell Welcome to the Atlassian community You will not be able to edit and have the functions run within excel with you are viewing the file in Confluence. I would suggest going a different route.

@[deleted] Are the links that are not working a web link as listed above?

@DevOps Do you have more than one user directory? 

@[deleted] The service desk is built on top of Jira and when an agent creates an issue they need to do so by using the raise a request feature in the service desk. If they use the create feature it will not include all of the service desk functionality. Have you agents use this feature when they raise a request on behalf…

@Nick Casey The easiest way to get to the portal for a service management desk is to click channels in the left hand menu of the service management desk and then hover over help center and click open.

@Petko Welcome the Atlassian Community Parameter values are provided by the user when they add or edit the macro. Objects are available to you for certain page, space or content including parameters. The object is what is eventually displayed in the macro or used to define page behavior. You cannot have a parameter that is…

@Gerry Welcome to the Atlassian community Unfortunately you cannot. There is a feature request here that you can vote for and hope that they add it to Data Center since server development is coming to an end. https://jira.atlassian.com/browse/CONFSERVER-45779

@Bulbul Bhojpuri Welcome the Atlassian community In both cases you are coping content that will end up being hosted by the provider you are copying it from. Thus if they change it or block you then you will not be able to see it. That is what Discord is doing. They block it so you can not see it unless you are on their…

@[deleted] Welcome to the Atlassian Community The only time I have seen this happen is when the link is added to the page with the full url using the web link and not linking to the page using the content search. I believe if you just update the URL on the pages that this is occurring on you will fix the issue.

@Kelley Henderson Are you trying to add the same email address that is already displayed there? Looks like you also need to reconnect your account? What happens if you send an email to either account?

@DevOps It will only bring over the active users. Would you be able to activate them and then migrate and then deactivate them? Do you need them for historical purposes?

@Monica Collins Thanks for the screenshot. Those links are either an application link or are added through the application navigator. You will need to be a Confluence admin to change them. Information is below: * Application Navigator Link * Application Link

If you just add a header (H1, H2, H3, etc) above the content by label and add the Table of Content macro it will list the headers. It will not pull anything from the content by label macro though.

@Gary Spross Welcome to the Atlassian community It is possible to have Atlassian products at different levels. You just need to ensure that you purchase them at the level you would like. So yes to both of your questions.

@V-ampire since you are on cloud I would suggest submitting a support request to Atlassian here: https://support.atlassian.com/contact/ They can check your account and make sure that there is nothing wrong. I would also suggest that you make sure you do not have an anti-virus or firewall program preventing connectivity. I…

@Mandy Ross Thanks for putting this group together.

Hello everyone, my name is Brant Schroeder. I am connecting with the the enterprise group as we are evaluating our next move on the Atlassian platform. The company I am at has used Jira, Jira Service Management and Confluence for over 7 years and will be moving to DC or Cloud in the near future.

@V-ampire are others having the same issue?

@Monica Collins I am assuming you are referencing the Jira links that are at the top of the page. These are created when an issue is linked to a Confluence page. You would need to remove those links and create new links off of the issues in the new project. If that is not what they are can you please share a screenshot?

@DevOps Welcome to the Atlassian community Are the accounts that are coming over as unknown disabled or do they no longer exist in your instance? How are you managing users on your server instance?

@amit.kakkar Welcome to the Atlassian community Session timeouts are managed differently on the cloud platform and are set in the authentication policies. You can learn more here: https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/

@tynymbekkyzynurzat Welcome to the Atlassian Community There is a feature request for this functionality. You can vote for it here https://jira.atlassian.com/browse/JSWSERVER-20216

@Ulf Johansson did you submit a support issue to Atlassian? Have you not received a response?

You can use multiple queues but you will run out of them and too many queues become cumbersome for the agents, in my opinion. The only way I see to get it to work is what I suggest above for queues.

@Matthew Palmer The only way I could get the save button to be grayed out was to remove the required information (label). * When you mention adding an additional macro to the page which one did you add? * If you add this macro to a different page can you get it to work?