Brant Schroeder Community Champion

@Nick Turner you would need to submit a ticket with support. If you are seeing the emails come into your mail account being pulled but no issue is being created Atlassian support should be able to see what is happening on your cloud instance.

I would have to say my parents. Both were equally influential and continue to be influential in helping shape who I become. 

A few more great cartoons.

That is pretty good. It is like the blue screen of death screen saver we used to put on people's computers as a prank.

@Russ you are not missing anything and what you are explaining you saw with your test account is the expected behavior. I would suggest getting a call and having them screen share so you can see what is occurring. If they try to access the issue number via Jira search then they will not be able to see the issue. They have…

Have you tried disabling and re-enabling the apps?

@Erik Hamers were you able to get the groupings section back in Tempo. From what I can see there is no security around this functionality and I am wondering if it was just a browser cache issue.

@Anja Brkljacic When you type / followed by the start of the macro name do any of the macos show up?

@rahel.duersteler I am assuming that you are on server. What server OS are you on? If you are on Microsoft you will need to update the upload size in the server configuration. Is the server using a reverse proxy? If you are using a proxy then you will need to ensure that the proxy timeouts are extended.

@Arnold Leenders Welcome to the Atlassian community The delivered customer notifications will not allow you to distinguish between the two. You can use an app like JEMH that allows for more email configuration. If you wanted to you could always set the notification to reporter and then set up an automation to email the…

@[deleted] You would need to have an issue for each customer for their SSO certificate renewal. You could use automation to send an email reminder via an automation. I would recommend that you use a CRM to manage customer information, services, and reminders.

@Vinay Sharma There are not any apps in the Atlassian marketplace. I know you can use third party integration tools like Hevo and Skyvia that will help connect JSM and Looker.

@Kimberly McCarty Here is some great documentation on migrating the DB https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html If the new DB is 2012 SP4 I would upgrade the old DB to SP4 prior to doing the migration. Then if you run into any issues you know that the SP difference is not causing any…

@Matt Sardi There is not a great way to do this. There are no delivered reports for specific pages or spaces. If you have a premium license there is a report to inspect a user's permission. There are several apps that can provide custom reporting and would allow you to build your own reports. If you know what the page is…

@Aditya F5 The only way to turn it off is by upgrading to a Standard/Premium plan. It is important for you to know that emails are not going out. If this is occurring often it is probably time to upgrade.

I forgot about Dexter, might have to try and find that to watch it with my kids.

@Alastair Welcome to the Atlassian community I would work with the third party to see if they can do a screenshare. The verion of the instance is what every single space will be also. I have to wonder if they are giving you the wrong backup or they do not know what version they are on. If you can do a remote screenshare…

UWC is deprecated. I am not aware of any other way than some marketplace apps. https://marketplace.atlassian.com/apps/1221333/all-in-one-file-importer-for-confluence?tab=overview&hosting=cloud

Have you tried the permission helper to see if there is anything different between the two users on the same issue https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

@Sheral Hewes You will need to adjust your workflow so you can transition back to the approval status. You will need a post function on the transition to clear the approvers. Additional information can be found on this feature request under the workaround. https://jira.atlassian.com/browse/JSDCLOUD-5039

I watched a lot of Looney toons, scooby-doo, scrappy-doo, he-man, gi joe and godzilla / godzuckie. I remember Saturday mornings being very exciting because we were able to watch cartoons and eat cereal. Never realized it was probably more exciting to my mother who got to sleep in and not make breakfast.

@Bashayr Alabdullah I never heard back from @Krishna Desai so I am not sure if this was resolved.

@Inderpreet Singh Dhody Welcome to the Atlassian community Each board is populated with issues through a filter. You could adjust the issue filter to pull specific issues. I would suggest filtering on a component. You could then have a component that is associated with each board. When the component is added to the issue…

@Jay Rajaram Does the add on allow you to send emails to multiple addresses or multiple emails to different addresses? If so have you tried adding the service desks email address with the appropriate subject line so the email gets associated with the issue?

@Priyank Rao It sounds like they have customized how Jira is replying as it is not normal behavior. With out knowing what they have done I do not have any recommendations. You will have to work with them to come up with a solution.

@Pete Piro A mail handler is set up to process emails to Jira. If you are using them to capture emails for the service desk it will still follow the rules enforced by Jira. The licensed user has the ability to access certain fields that the unlicensed user does not have. My question is why are you not using the service…

@Tim Schulz When an issue is created through an issue collector it will not have a request type assigned to it You will need to first add a request type to the issue. Once it has a request type emails will go out. If it does not have a request type then no emails will be sent. It is most likely not showing up in your…

@Tim Schulz issue collectors are a part of Jira and were created prior to the service desk. It will only match to Jira licensed users are this has been the functionality ever since it was introduced. If you want to collect the customers information you should have them submit a request through the customer portal.

@Priyank Rao Welcome to the Atlassian community I am assuming that your service desk is just sending an email to the vendor who is using Jira service management. Jira service management sends emails to the address that it receives the email from. I am assuming that your service desk is receiving these emails and consuming…